Practice Plus Group
Hawker House, 5-6 Napier Court, Napier Road, Reading, Berkshire, RG1 8BWPatient ratings and reviews
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Reviews
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2023
I used the online 111 service where a nurse calls you back in about 30 mins. I received a call in under 40 minutes from a nurse, who was very thorough & recommend what I should do next. Great service thank you.
Visited January 2023
Practice Plus Group has not yet replied.
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Review titled No call back
Rated 1 star out of 5
by Rosi Charalambous - Posted on 02 January 2023
My 4 year old developed over 40 c temperature with an eye infection. According to the online recommendation I had to see a doctor asap. As it was bank holiday I rang 111 and was caller number 103. Patiently waited for 1.5h and then was told I will get an urgent call back within 2h. The call never came back. It has been 5 hours. My daughter is no better. I don’t know what to do…
Visited January 2023
Practice Plus Group has not yet replied.
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Review titled Rubbish service
Rated 1 star out of 5
by Anonymous - Posted on 17 January 2023
Lady was not helpful at all telling me to call other places to get help, this is not a helpful service at all
Visited January 2023
Practice Plus Group has not yet replied.
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Review titled Dentist made me feel comfortable
by februaryrm49 - Posted on 05 March 2023
I have both positive and negative experiences but as far as healthcare in the prison where I am its mostly positive, especially the dentist! With the dentist she made me comfortable and carried out the work without discomfort.
Visited January 2023
Provided by Care opinion
Practice Plus Group has not yet replied.
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Review titled Unrealistic wait times given.
Rated 2 stars out of 5
by Anonymous - Posted on 15 January 2023
I was told by the nurse a doctor will call ne within the next 6 hours I stayed awake until 1am to find no phone call made to me and am still waiting for a phone call 12 hours later
Visited January 2023
Practice Plus Group has not yet replied.
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Review titled Disgusting!
Rated 1 star out of 5
by Hannah Lewis - Posted on 02 January 2023
Absolute shocking system. Called yesterday at 2.30 was on the phone for 1hr 30mins before even speaking with someone. Finally got though was told my daughter needs to be seen within 12 hours. Was told we would recieve a call. 14 hours had pasted still nothing. I called again this morning at 5.30 was told my daughter is still on the call back list, done a other triage assessment was told the same thing but this time in the next 6 hours. Absolute joke of a system.. now we are sat up urgent care!!!
Visited January 2023
Practice Plus Group has not yet replied.
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Review titled 111 pointless
Rated 1 star out of 5
by Lynsey draper - Posted on 06 December 2022
Called 111 at 3pm yesterday 5.12.22 Was on hold for 2 hours with no sign of call being answered. Filled out online form instead at 5 30pm. To be told to expect a call within 2 hours. It's now 14 hours later and I'm still waiting
Visited December 2022
Practice Plus Group has not yet replied.
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Review titled Unacceptable
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2022
Called 111 in early hours as my 6 year old developed severe cough and high temperature. C-negative. After more than an hour on hold I was told I get call back in next 6 hours. I received no call! The same treatment I got couple of months ago when I had 3rd degree burn and needed surgery, no help, no call back. Utterly disappointing considering that we monthly contribute to these services.
Visited December 2022
Practice Plus Group has not yet replied.
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Review titled 111
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2022
Twice tried 111 online as think I am currently miscarrying and would like a nurse or Doctor call back. Cannot phone my Doctor as it started Boxing Day and today is bank hol. No call back after 24 hours. Not appropriate for me to go to A & E but website states I should seek Doctor help…. How?!?! No call back, no response and now the phone line is simply cutting off and not connecting. Get rid of this useless service and return to an area on call Doctor
Visited December 2022
Practice Plus Group has not yet replied.
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Review titled Still on hold
Rated 1 star out of 5
by Anonymous - Posted on 17 December 2022
Been on hold for 2 hours 30. I cannot fill in the online form because it is about my 17 month old. Next step a&e This service is meant to reduce the pressure on a&e but unfortunately I can't get the help I need! Please fund the NHS better!! This used to be such a good service and no may be costing lives!
Visited December 2022
Practice Plus Group has not yet replied.