Livi
1 Finsbury Market, London, EC2A 2BNPatient ratings and reviews
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Reviews
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Review titled Horrific service
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
I’ve had 2 appointments cancelled on me after the supposed start time, being left for up to half an hour waiting before they change it. For a service that is being used by my GP, I am appalled at how badly organised this seems to be.
Visited December 2022
Livi has not yet replied.
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Review titled Avoid avoid avoid
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
Nothing short of a scam, waited two hours for the appointment to be cancelled, currently cant get through to them. Ignoring all my contact attempts.
Visited December 2022
Review titled Livi
Replied on 21 December 2022
Hi, we're really sorry to hear this and understand your frustration. Please do get in touch with our support team at support@livi.co.uk and a member of our team will do their best to help you. Thank you for taking the time to share your feedback. Take care, Team Livi
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Review titled Very late cancellation
Rated 2 stars out of 5
by Vanessa - Posted on 24 November 2022
Kept waiting for 45 minutes, before my appointment was cancelled and another one scheduled at a time I can't do. Now waiting on the phone - 15 minutes so far. I've no idea about the medical service, but it doesn't work for people who haven't got a lot of time to wait, with very little else to do.
Visited November 2022
Review titled Livi
Replied on 21 December 2022
Hi, thank you for taking the time to share your feedback. We're really sorry to hear of this and understand your frustration, please do get in touch with our support team at support@livi.co.uk and a member of our team will do their best to help you. Take care, Team Livi
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Review titled Impressed 1st time user
Rated 5 stars out of 5
by Lauren - Posted on 26 November 2022
I developed an incredibly painful ear infection on a Friday afternoon. My doctor referred me to Livi, which I had never heard of before, as there were no appointments at my doctors. The doctor contacted me on time and was absolutely fantastic, understanding, friendly and efficient. Within 10 minutes I had a prescription sent to the local late night pharmacy. I would happily use this service again.
Visited November 2022
Livi has not yet replied.
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Review titled Disgraceful service
Rated 1 star out of 5
by Anonymous - Posted on 10 November 2022
I wanted an appt and had to wait for a few days before there was availability. The appt was approaching and I was messaged to tell me to be ready. I was on the app, the appt time passed but i was told that the appt would start soon…..it never did. After 10min passed the agreed time, I got a message to say the appointment was cancelled. Apparently ‘one the GPs had to cancel their shift’. Of course that can happen, but to not know that ahead of the appointment and to make me wait is just unacceptable and shows that this service is not fit for purpose. I was then given an alternative appointment, but when I pressed the button to confirm the new appointment, it said that the appointment wasn’t available. Absolutely terrible service. Assuming the NHS is paying Livi for this service, i would say they deserve a refund. I suggest they find a better provider.
Visited November 2022
Livi has not yet replied.
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Review titled Really impressed
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2022
I used Livi as my NHS GP currently has a 4 week wait for appointments. App was easy to set up, just had to take photos of my ID and a selfie, then it was approved in a few minutes. When I came to book an appointment there was so much choice, even for the following day. I paid £39 for the appointment which felt reasonable compared to other private GP services. The GP I saw was so understanding and helpful, the best I have ever been seen by. They were also running on time, which was really great. I got a prescription in the form of a link and a code, and only had to pay the usual NHS prescription charge, so the whole experience has cost me less than £50. Overall I am very happy with this service. Obviously I would prefer to be able to see my NHS GP as £39 is still a fair bit of money, but in a situation like this where my usual GP couldn't see me for a while and I felt my issue needed addressing sooner, it was ideal. Will definately use again if I am ever in this situation in future!
Visited November 2022
Livi has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2022
I couldn't even get through to GP on phone, advised by text message to try Livi. When I tried this, no appointments available, what a complete waste of time and money.
Visited November 2022
Livi has not yet replied.
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Review titled Frustratingly difficult.
Rated 2 stars out of 5
by Anonymous - Posted on 16 November 2022
Got a booking which needed a pin number. This ran out before Doctor rang so when they did ring I couldn't answer call. Good concept made difficult.
Visited November 2022
Livi has not yet replied.
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Review titled Appointment delayed then cancelled…
Rated 1 star out of 5
by Anonymous - Posted on 04 November 2022
After waiting 20mins for my appointment to start a follow up appointment suddenly appeared and the appointment I was waiting for cancelled. Every time I tried to confirm it the screen changed to say that they are fully booked. CQC Outstanding rating, crikey what’s going on ?
Visited November 2022
Livi has not yet replied.
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Review titled Not possible to book an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 02 November 2022
My surgery in West Sussex recommends using Livi to talk to a doctor. But, using the app today, no appointments are available and it's also not possible to book a future appointment. Completely useless service.
Visited November 2022
Livi has not yet replied.