Healthshare Ltd
Suite 9 & 17, 20 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YUPatient ratings and reviews
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Reviews
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Review titled No appointments or staff
by Anonymous - Posted on 29 July 2024
After waiting 3+ hours on the phone for an appointment after successful referral, I was told 25 mins before the appointment that is has to be cancelled because they don't have the staff. At this point in time, I was in a taxi on route. I just gave up. If I wanted to be seen, it would be another 3 hours on the phone and two or more months for an appointment - with no guarantee that it would go ahead.
Visited July 2024
Review titled Healthshare Ltd
Replied on 29 July 2024
Dear Patient, thank you very much for taking the time to provide this feedback, we do take all comments very seriously. We strive to deliver the very best care at all times, so we are disappointed that we have not achieved this. We would however, like to apologise for your recent experience of trying to get an appointment and then the cancellation, we do understand how frustrating this must have been for you. Clinics are only cancelled, and appointments changed as a last option if a clinician is unwell or has to take unplanned leave and there is no appropriate clinician to cover the clinic. We are keen to learn from all feedback that we receive from our patients, and we would like to be able to look into this further for you. If you would like us to do this, please email pals@healthshare.org.uk with comment reference number: 1848743 , your name and the name of the clinic you attended. We do hope that any future care that you receive meets your expectations and the high standards that we set for ourselves. Best regards Healthshare Group
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Review titled Very professional
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2024
Fast appointment booking system.Very supportive staff, kind and considerate regarding my shoulders limited movement.
Visited July 2024
Review titled Healthshare Ltd
Replied on 29 August 2024
Many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services and you found the staff to be kind and supportive. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1861487, your name and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Prompt, Caring & Professional
Rated 5 stars out of 5
by Shaun - Posted on 10 July 2024
My ultrasound appointment was arranged swiftly after referral from my GP. When I arrived at the clinic I was seen immediately & I was treated in a dignified & professional manner, by very caring staff.
Visited July 2024
Review titled Healthshare Ltd
Replied on 10 July 2024
Dear Shaun, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s ultrasound services and you were treated with dignity and care. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1839372 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Clean and professional practice
Rated 5 stars out of 5
by Mohammed Hasan Chandoo - Posted on 11 July 2024
Staff was caring and exercising was explained with patience The location was clean and the staff was respectful of time spent with each of us.
Visited July 2024
Review titled Healthshare Ltd
Replied on 12 July 2024
Dear Mohammed, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s service's. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with the Comment reference number: 1840625 , name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Quick and efficient
Rated 5 stars out of 5
by Steve - Posted on 03 July 2024
The place is actually a very fancy marble and glass country club and golf course, so on arrival one wonders whether one has actually turned up to the right place - normal NHS patients might find if all a bit weird, but the service was quick and efficient
Visited July 2024
Review titled Healthshare Ltd
Replied on 03 July 2024
Dear Patient, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services and you found the to be quick and efficient. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1836161 , your name and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Genuinely concerned and helpful medical practice
Rated 5 stars out of 5
by Dave - Posted on 23 July 2024
The doctor l saw spoke with me in detail in a very kind and insightful manner and genuinely did what she could to help me and gave me the help l asked for.
Visited July 2024
Review titled Healthshare Ltd
Replied on 24 July 2024
Dear Dave, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services and you received the help that you asked for. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1845973 , with the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled First class service
Rated 5 stars out of 5
by Malcolm - Posted on 12 July 2024
The ultrasound suite was very comfortable. I was scanned as soon as I arrived and the procedure was completed very quickly
Visited July 2024
Review titled Healthshare Ltd
Replied on 15 July 2024
Dear Malcolm, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s ultrasound services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1841133 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Fantastic place
Rated 5 stars out of 5
by Luisa Martin - Posted on 30 July 2024
Arrived early for my appointment, got seen straight away, talked through everything, answered all my questions, everyone was amazing, very friendly caring and helpful. Thanks again.
Visited July 2024
Review titled Healthshare Ltd
Replied on 31 July 2024
Dear Luisa, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1849215 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Very efficient service
Rated 5 stars out of 5
by Khizar - Posted on 30 July 2024
Staff was very polite and helpful throughout the procedure, process was started soon I stepped in the facility, staff explained about the duration and procedure of the scan and even during the scan they asked me if I am okay to continue, overall brilliant staff and experience.
Visited July 2024
Review titled Healthshare Ltd
Replied on 31 July 2024
Dear Khizar, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services and you found the staff to be polite and helpful throughout the procedure. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1849349 , and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Great experience
Rated 5 stars out of 5
by Donna moy - Posted on 09 July 2024
It was a lovely setting , I didn’t feel like I was in a medical setting . It made the experience for my mri a lot more relaxing . Great having your own changing room which you can lock and take the key with you when you go for your scan .
Visited July 2024
Review titled Healthshare Ltd
Replied on 10 July 2024
Dear Donna, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s MRI services. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1839241 and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group