Connect Health
Floor 3, The Lightbox, Q2, Quorum Business Park, Benton Lane, Benton Lane, Newcastle upon Tyne, Tyne and Wear, NE12 8EUPatient ratings and reviews
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Reviews
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Review titled Cannot get an appointment!
Rated 1 star out of 5
by Bernard Scannell - Posted on 23 February 2024
Have now tried about a dozen times to get an appointment at your Witney clinic, but continually being told there are none and ring later. As I'm finding it difficult to walk at the moment, I cannot travel any distance easily. How do I get an appointment at Witney?
Visited February 2024
Review titled Connect Health
Replied on 06 March 2024
Dear Mr Scannell I am keen to help you. Please can you contact me with your NHS number and a telephone number. My email address is lesleycrosby@connecthealth.co.uk. Kind regards Lesley Crosby Director of Governance and Quality
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
I have Just seen an nhs physiotherapist very disappointed. He was saying it’s my rotator cuff,and I asked him to look at my recent scan notes which said inflammation of bursa .He was very contradicting,I do not want to be seen by him again. I felt it was a bit guesswork with him ,I think this was probably down to lack of experience,or that’s the way he came across. This is the second Physio in that particular hospital that I have been disappointed in. Physio’s don’t do anything anymore, except to ask a few questions and give you a couple of exercises. Unlike private physio’s that actually massage and go into your symptoms in more depth . NHS cutting corners again.
Visited February 2024
Review titled Connect Health
Replied on 06 March 2024
Good afternoon Firstly, my apologies for the delay in responding to your comment. I am so sorry that you had such a poor experience and fully appreciate how frustrating this must be for you. Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled 6 week gym access
Rated 4 stars out of 5
by Julie Berridge - Posted on 04 February 2024
The 6 week gym access was a great help thank you. The Physio's organised an exercise program which has incresed my strength and reduced my pain, whilst offering support, advice and motivation. I will join the gym to continue with this
Visited February 2024
Review titled Connect Health
Replied on 06 February 2024
Dear Julie Thank you for sharing your comments and posting such a lovely review. I will ensure it is shared with my colleagues. I wish you well for the future. Regards Lesley Crosby Director of Governance and Quality
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Review titled Extremely Productive Experience
Rated 5 stars out of 5
by Ashley - Posted on 01 March 2024
Well worth the time I invested, knee now feeling much better, great mentoring from the Connect Health team thanks!! guys your support and advice was very much appreciated.
Visited February 2024
Review titled Connect Health
Replied on 06 March 2024
Dear Ashley Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Shocking
Rated 1 star out of 5
by Hannah - Posted on 21 February 2024
Was referred as a priority for knee swelling and not being able to walk without aids. Was told that this has now been ‘regraded’ by Connect Health as a standard referral and i have to wait 4 months, without even discussing with me my symptoms before doing this. In that time, i cannot drive and cannot go to work. Absolutely shocking
Visited February 2024
Review titled Connect Health
Replied on 06 March 2024
Good afternoon Hannah Firstly, my apologies for the delay in responding to your comment. I am so sorry that you had such a poor experience and fully appreciate how frustrating this must be for you. Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2024
Very kind, thoughtful and sensible advice and help which made a big difference. I was shown various exercises to try, I was able to have a go at all of these at the time so I left the appointment understanding what I needed to do. Making appointments over the phone was easy, the waiting time was very reasonable. Great service, thank you so much.
Visited February 2024
Review titled Connect Health
Replied on 18 March 2024
Good morning Thank you for such lovely comments and I will ensure they are passed onto my colleagues. I wish you well for the future. Regards Lesley Crosby Director of Governance and Quality
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Review titled Terrible booking system
Rated 2 stars out of 5
by Matthew Stanton - Posted on 14 February 2024
The physio was great and told me I need 6 weeks of physio. However, when I try to book the physio they say they can only book one session at a time, and there is a often a month long wait for a session. So I have booked one session for a month's time, then after that will have to book another (for a month's time probably). It is ridiculous you can't book a 6 week course. Booking them one at a time after each appointment is stupid and means 6 weeks of physio will actually take 6 months to complete.
Visited February 2024
Review titled Connect Health
Replied on 14 March 2024
Dear Mr Stanton Apologies for the late response. We have had some issues accessing the feedback from the NHS website end. What you have described is not correct and should not be happening so I am sorry that this is what you have experienced. Please can you contact me directly on my email with your name, NHS Number, address and date of birth as I am sure I will be able to help you. My email is lesleycrosby@connecthealth.co.uk Regards Lesley Crosby Director of Governance and Risk
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Review titled Fun to do
Rated 4 stars out of 5
by Geoff - Posted on 13 February 2024
Staff were very attentive and helpful I enjoyed taking part in the course and found it very helpful.
Visited January 2024
Review titled Connect Health
Replied on 06 March 2024
Dear Geoff Firstly, my apologies for not responding to your comments before now. Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2024
It has been very useful to get the necessary help with the exercises to ease the pain in my neck. The physiotherapist was kind and encouraging to keep up with the exercises with another appointment in 6 weeks for further assessment.
Visited January 2024
Review titled Connect Health
Replied on 06 March 2024
Good afternoon Thank you for taking the time to share such positive feedback and I will ensure your feedback is shared with all staff. Kind regards Lesley Crosby, Director of Governance and Quality
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Review titled Always a problem
Rated 2 stars out of 5
by Jon Swain - Posted on 22 January 2024
Why is it always so difficult to book any physio with my local Connect Health people via the Newcastle triage reception? I just wanted to check progress of a guided steroid shoulder injection but was told that there was no such information on 'the system', despite me telling them the name of the senior physio and the conversation and the hospital I was told I was being referred to! I was continually talked over and not listened to by the receptionist, following a mantra written for them and were really unsympathetic and unhelpful. As they remarked I had ignored voice mails, messages etc., (which I never received) they cancelled another consultation (which I didn't need) and despite protestations that I thought I'd had this process already, insisted I had another 'consultation' again in another months time. This is not the first time this has happened. Having to phone Newcastle for an appointment in Merton is intolerable and unnecessary. The system and process is broken, slow and unwieldy. The physios -when finally reached are very good, but the triage in system in is terrible and unbending and there is nowhere and nobody else (phone/email) to appeal to. I just wanted information on progress which I now have to wait another month for. Not fit for purpose and I wish I / my G.P. or the relevant hospital could change Connect Health for something better. I feel as helpless as the poor Sub Post Office personnel must have felt. There must be a better way.
Visited January 2024
Review titled Connect Health
Replied on 23 January 2024
Dear Mr Swain I am so sorry that you had such a poor experience and fully appreciate how frustrating this must be for you. Sadly, I cannot comment about patient specific details around care and treatment without investigating the issues you have raised. If you would like us to review this further, then please go to our internet website and contact us through the 'get in touch' section. I believe that one of my colleagues has already advised you that this is the best way we can resolve these issues. Once we receive your complaint, we will undertake an investigation and respond directly to you. We use all complaints and feedback to improve the service future patients receive. Once again, my apologies if we have not been of help to you and hope that should you contact us again you will be more satisfied with our response. Regards Lesley Crosby Director of Governance and Quality