CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Very good treatment
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2024
The staff were very welcoming and supportive and also explained everything very well and slowly so i understood the process. They were kind and caring. I would recommend them to other family and friends if they needed similar treatment.
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Patient, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be kind, caring and informative, ensuring a patient is well-informed about their appointments and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Friendly Staff and Fast Appointments
Rated 5 stars out of 5
by Graham Lockett - Posted on 14 June 2024
From 1st appointment the staff were very helpful and put me at ease, they explained what would happen with the eye surgery which all went to plan and said to call them if I had any worries after surgery
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Graham Lockett, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We are glad to hear all went well with your surgery. Best wishes CHEC
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Review titled Faultless Care (CHEC Warrington)
Rated 5 stars out of 5
by John Dunbavand - Posted on 09 May 2024
My 2nd cataract surgery was in my opinion a superb example of patient care. My surgeon and all the other staff were great ambassadors for CHEC.
Visited May 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear John Dunbavand, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC for your recent surgery. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We aim to continue this high standard for all our patients. Best wishes, CHEC
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Review titled Excellent (CHEC Warrington)
Rated 5 stars out of 5
by Helen C - Posted on 09 May 2024
It was a very quick process from the consultation to the procedure. Very friendly and helpful staff.
Visited May 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Helen C, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be friendly and helpful, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Poor admin/customer experience for changing appointments
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2024
Not possible to rearrange my appointment (cancel & rebook) online - can only do by telephone. When I asked the operator why they didn't provide an online option (given that their initial appointment scheduling is done electronically by text offering choice of appointments, so I expected the same for rearranging), they said something to the effect that they didn't do that as otherwise people could be cancelling & rebooking their own appointments all the time. As the 'customer' that's kind of the point - it needs to be easy to cancel & rearrange appointments because other things come up and it's not always easy to make telephone calls (I was abroad and tend not to make/take voice calls). I had to email to cancel (actually I've no idea if the appointment has actually been cancelled, not had any written/text confirmation), lots of missed calls from them with no message left when I was abroad & at home (I don't pick up calls from numbers I don't recognise & repeated calls get blocked on my phone). Still got to find time to call them - Chec's service would be much improved by offering an online booking, cancellation & rearrangement option.
Visited May 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction when attempting to reschedule your appointment. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We are continuously reviewing and developing our bookings app to further improve its functionality and accessibility, we have passed your comments through to our IT department for consideration along with their updates. Should you wish to discuss any concerns further please feel free to email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Basingstoke Chec
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2024
Excellent treatment. Unexpectedly prompt, courteous. Interaction with surgeon was a bit brief, but so was the whole procedure! No follow up call next day, which would have been nice. I could have told them how easy the whole experience was. A bit at sea now with very unbalanced vision and four weeks until optician appointment. I was so relieved to be out, that I did not have practical questions ready. So, maybe longer in despatch might be a good idea.
Visited May 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Patient, Thank you for your positive review. We are delighted that you are happy with the service you treatment from CHEC. Our colleagues strive to be courteous, professional and informative. Our post operative literature will provide patients with the relevant information, and our colleagues are contactable via telephone for any further questions. Best Wishes, CHEC
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Review titled Best place for cataract op!
Rated 5 stars out of 5
by Evie Arnold - Posted on 04 July 2024
Lovely friendly and helpful staff who made me feel at ease! The surgeon talked me through the procedure while operating and it was done in no time. CHEC highly recommended!
Visited May 2024
Review titled CHEC Preston
Replied on 09 July 2024
Dear Evie Arnold, Thank you for your lovely review. We are pleased that you are happy with the service you have received from CHEC and that you were put at ease. Our colleagues strive to be helpful, caring and efficient to help put you at ease. We always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Great practice well organised with safety in mind.
Rated 5 stars out of 5
by Nigel Aldworth - Posted on 04 May 2024
I have now had both eyes done had my first one done on 02/04/2024 and my second done on 02/05/2024 both were a success . Had different surgeon’s for each Opperation the first was much more pleasant than the second, but I think this was because I was expecting it to be the same as the first each surgeon has there own techniques hence a different experience.
Visited May 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Nigel Aldworth, Thank you for your positive review. We are pleased to hear of your satisfaction with the service you received from CHEC. Our colleagues strive to ensure patients remain comfortable throughout their appointments and treatment, we are delighted to hear that both of your surgeries were a success. Thank you for taking the time to provide feedback. Best wishes CHEC
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Review titled Highly Recommend
Rated 5 stars out of 5
by Anne J - Posted on 04 July 2024
Thank you to the caring and very skilful staff at CHEC Nottingham. I have had cataract surgery in both eyes and my extreme short sightedness corrected. I now have the best eyesight I have ever had in my life.
Visited May 2024
Review titled CHEC Preston
Replied on 09 July 2024
Dear Anne J, Thank you for your kind review. We are pleased that you are happy with the service you have received from CHEC Nottingham. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We aim to continue this high standard for all our patients. Best wishes CHEC
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Review titled Really good experience
Rated 5 stars out of 5
by Sandra Catterall - Posted on 19 May 2024
From the initial appointment to the post op discharge the service was professional and friendly. Procedures were explained clearly and information was given at every stage.
Visited May 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Sandra Catterall, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and informative ensuing a patients journey runs smoothly for them . We hope all went well with your procedure. Best wishes CHEC