CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Friendly and Efficient Practice
Rated 5 stars out of 5
by Barbara Colton-Whittaker - Posted on 03 June 2024
I have attended the clinic in Blackpool on several occasions and I have always found them to be very friendly, informative and efficient every time. It is easy to make an appointment. The communication is very good and the waiting time is excellent. Never had to wait more than 10-15 minutes before being seen.
Visited June 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Barbara Colton-Whittaker, Thank you for your positive review. We are delighted that you are happy with the service you receive from CHEC. Our colleagues strive to be friendly, informative and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them so it’s lovely to hear you are never kept waiting for more than 15 minutes. Thank you for taking the time to provide feedback. Best wishes CHEC
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Review titled Brilliant practicevery
Rated 5 stars out of 5
by Eileen - Posted on 27 June 2024
All the staff were very friendly and made me feel at ease. Certainly would recommend CHEC to anyone needing your services. t ease.
Visited June 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Eileen, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC and you felt at ease. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. We hope all went well at your appointment. Best wishes CHEC
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Review titled Cataract
Rated 5 stars out of 5
by John Westacott - Posted on 26 June 2024
Speed is the first thing that amazed me, I was expecting a long delay but 4 weeks after starting the process at the opticians I had an initial consultation and 6 days later had the cataract removed on my first eye. All the staff were friendly and efficient, transport home had been requested, I arrived at 11:10 for 11:15 appointment, was seen within 10 minutes, checks completed, surgery done, transport waiting and home just before 1. Amazing service, thank you.
Visited June 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear John Westacott, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be friendly and efficient, ensuring a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Excellent service
Rated 5 stars out of 5
by Charon Powell - Posted on 14 June 2024
From the time I arrived till the time I left I was treated courteously-staff were all excellent as were the facilities too, always been treated with respect and seen as quickly as possible each time too. Well done to everyone involved.
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Charon Powell, Thank you for your positive review. We are delighted that you are happy with the facilities and service you received from CHEC. Our colleagues strive to be professional, courteous and respectful, ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Unbelievable place
Rated 5 stars out of 5
by Lynne holland - Posted on 29 June 2024
I had cataract surgery on wed 26th June my nerves were sky high but when I walk in chec hospital in leicester they calmed down only because the staff were out of this world with care and attention and patience they took everything in my time the nurse who did my assessment went up and beyond to calm me down she even swapped her duties with another nurse so she could come to threate with me to hold my hand surgery was done very quickly and painless everybody who works in the leicester chec hospital 5 stars to u all thankyou lynne holland
Visited June 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Lynne holland, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be caring and patient ensuring our patients remain comfortable throughout their journey. Thank you again for taking the time to leave such lovely feedback. Best wishes, CHEC
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Review titled Bad practice
Rated 2 stars out of 5
by Rajesh Darji - Posted on 12 June 2024
My father has been referred to CHEC for 4 monthly checks due to his Glaucoma. Today we were scheduled at the Stratford Clinic which appeared to be a rented office space on the third floor within a Chiropractic clinic. My father is 85 years, blind in one eye and when entering the examination room, it was dark and he couldn’t see where he was supposed to sit. When seated for his first eye test, the equipment was not set-up to move towards the patient like it normally is, but required my father to shuffle a heavy seat without wheels forward. The clinician then asked my father to do the click test on his blind eye. When I pointed out he has been blind for some time and it is on his records, we were told they didn’t even look at the records beforehand. After running two test, the click and eye scan we were told that was it. I then had to ask for the pressure test as this is one the first indicators how the Glaucoma is presenting itself. Overall, this was a terrible experience and i hate to think how he and others would have manage without a carers help. We will not be accepting any appointments at this clinic anymore. I would like to add however that the Coventry CHEC is a more professional facility.
Visited June 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Rajesh Darji, Thank you for your review. We are sorry to learn of your father’s dissatisfaction following his contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to deem our service negatively and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your father’s dissatisfaction. We are however pleased to hear of his satisfaction with our CHEC Coventry site. Should he wish to discuss any concerns further, he can do so by emailing us on customerservices@communityeyecare.org.uk or calling on 0344 264 4160.
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Review titled Very professional service
Rated 5 stars out of 5
by Stephen - Posted on 12 June 2024
CHEC Blackpool was staffed by extremely friendly, professional and caring staff. Appointment time was good with minimal waiting time to be seen. Thank you.
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Stephen, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and friendly ensuing a patients journey runs smoothly for them. We hope all went well with your appointment. Best wishes CHEC
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Review titled Excellent Eye Clinic
Rated 5 stars out of 5
by Christopher Brown - Posted on 17 June 2024
Consultation on time Very polite Doctor with good interchange on a number of topics Through examination Good outcome All in all very impressed
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Christopher Brown, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, polite and knowledgeable, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Poor service
Rated 1 star out of 5
by Stuart Holliday - Posted on 17 June 2024
I received a letter and email regarding a pre-endoscopy appointment scheduled to take place by telephone at 09:30 on 14th June. As I could not make this appointment I rescheduled for 13:00 on the same day. Despite this someone tried calling at the original appointment time and I received a text stating I had missed the appointment. I contacted the company straight away, they stated I would need to reschedule. An appointment was made then and there for 17th June at 12 midday. I received a call that morning to state that I had been given a wrong slot, and re-arranged for 15:10 the same day. At 15:29 I received a call which hung up when I answered. I then attempted to contact the caller but went through to the 'wrong office' and was told that someone would call back. I then received a call at 15:39 however the caller stated the line was bad and then the call dropped. You can imagine the anxiety I am experiencing with an undiagnosed condition which I wish to resolve asap. This system appear flawed and the 'pre-assessment' could be done by my GP.
Visited June 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Stuart Holliday, Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging at times. We always wish for our processes to remain clear and ensure our service is accessible to all. We never wish for our patients to feel anxious and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further or discuss your appointments you can do so by calling us on 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2024
Great service seen on time, very professional and made to feel at ease. the service I've received has been excellent. The only problem I have is booking the appointment on line, they send a message to book which I do with no problems and then you get another the following day to book again this is very confusing. It has happened on several occasions as I have been attending Chec for a couple of years now, I ring to report the confusion and you get a pre recorded answer machine telling you to ignore the second booking as there's a glitch in the system.
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Patient, Thank you for your positive review. We are pleased that you are satisfied with the service you received from CHEC and that you were put at ease. Our colleagues strive to be professional and efficient, ensuring a patient’s journey runs smoothly for them. Best wishes CHEC