CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Fantastic Facility And People
Rated 5 stars out of 5
by Chris Sipos - Posted on 05 July 2024
The manager was superb as was her team. Having an eye operation is very scary but she was fantastic and she held my hand through the whole operation. All the staff and doctors were of the highest quality. Visiting CHEC was like visiting friends and I was treated like a person not just a number as with most other hospitals or doctors I visit. Brilliant and superb, I could go on but I think you get the idea now.
Visited July 2024
Review titled CHEC Preston
Replied on 09 July 2024
Dear Chris Sipos, Thank you for your superb review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. We aim to continue this high standard for all our patients. Best wishes CHEC
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Review titled Extremely good service. All staff were helpful and friendly
Rated 5 stars out of 5
by B.Kerr - Posted on 16 July 2024
CHEC Warrington - My review was done promptly and efficiently. The results were explained very clearly. Thank you so much.
Visited July 2024
Review titled CHEC Preston
Replied on 17 July 2024
Dear B.Kerr, Thank you for your positive review. We are delighted to hear that you are happy with the service you received from the CHEC team at our Warrington clinic. Our colleagues work hard to ensure patients receive high quality and efficient care and remain well informed throughout the treatment. Best wishes CHEC
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Review titled Avro house
Rated 4 stars out of 5
by Xxx - Posted on 09 July 2024
Staff were great as we were 20 minutes late due to confusion about location of the appointment ( had called ahead to inform) Nowhere to park the car as situated in the middle of industrial estate and limited spaces for patients. Had to drop off patient and park the car and walk a distance.
Visited July 2024
Review titled CHEC Preston
Replied on 09 July 2024
Dear Xxx, Thank you for your positive review. We are pleased that you and the patient are happy with the service they received from CHEC. Our colleagues strive to be professional, caring and efficient, we always want a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Fast and efficient
Rated 5 stars out of 5
by Jason Skinn-Cotton - Posted on 06 June 2024
Had appointments here 4 times. Twice for eye scans and twice for results and on each occasion I have been dealt with professionally and courteously. Pleasureable experience each time.
Visited June 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Jason Skinn-Cotton, Thank you for your kind review. We are thrilled with your satisfaction of your time with us, and are happy to hear of the high continuity of care you received. All of our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Thank you for taking the time to provide feedback. Best wishes CHEC
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Review titled Fantastic service
Rated 5 stars out of 5
by Joanne Bradshaw - Posted on 11 June 2024
My appointment went very well. The doctor was lovely and put me at my ease. He was very knowledgeable and explained things thoroughly.
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Joanne Bradshaw, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. It’s great to hear your doctor was lovely and put you at ease. Our colleagues strive to be professional, caring and knowledgeable, ensuring a patient is well-informed about the appointments and their condition. Thank you for taking the time to provide feedback. Best wishes CHEC
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
Appointment was 20 to 3 had to wait a hour and half to be seen then was told that we were meant to be given eye drops half a hour before the appointment so after was called was given them and had to wait a further 40 mins
Visited June 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. Our patients are our utmost priority, and we value all feedback. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry this was not the case at your visit and apologise for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk providing your name, address and NHS number or call on 0344 264 4160.
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Review titled A bit to be desired
Rated 2 stars out of 5
by Anonymous - Posted on 06 September 2024
I was referred by my optician due to a field loss in one eye. Issues: 1)Appointment for repeat field and OCT on a different day from appointment to see specialist. Not ideal as I needed to travel a fair distance. However the main issue was #2. 2)Consultant appeared to have made up their mind regarding diagnosis on the basis of test results before seeing me. The questions asked of me were "closed questions" needing yes/no answers, rather than allowing me to briefly describe my situation. There was no attempt to elicit relevant past history. When I was given the treatment drops, I had to prompt the consultant to find out how many drops, how often and what time of day they were to be used. I have since been seen at Moorfields for the same condition and my experience at Moorfields was much better.
Visited June 2024
CHEC Preston has not yet replied.
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Review titled A pleasant experience
Rated 5 stars out of 5
by Gerrard Scragg - Posted on 11 June 2024
The lady doing the testing was very pleasant and kind. She was very patient and explained about the tests. She didn’t rush anything, was caring and professional and put me at ease.
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Gerrard Scragg, Thank you for your kind review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to ensure patients are comfortable and well-informed about their appointments and condition, we always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Rapid retinal repair
Rated 5 stars out of 5
by nick mountford - Posted on 21 June 2024
Retinal tear spotted and within less than 60 minutes was having laser eye surgery at the Royal Stoke. Thanks for the prompt service. Nick
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Nick Mountford, Thank you for your lovely review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your treatment. Best wishes CHEC
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Review titled Excellent, efficient and professional
Rated 5 stars out of 5
by Rebecca Bishop - Posted on 04 June 2024
I find my appointments at CHEC Blackpool always to be very efficient and the staff who do my eye tests and vision tests to be very good. I saw a wonderful assistant today at 11.10am and she was absolutely fantastic really lovely and professional she put me at ease, she is a credit to CHEC. I sadly today found the receptionist with short fair hair and red rimmed glasses to be very abrupt, immediately saying as I walked up to the reception desk “name” rather than “hello or good morning please can I have your name” she could do with a better customer manner. She was rude to the elderly gentleman who she served after me and I felt sad that I experienced this poor treatment of this man. He was asking to order eye drops but she was very abrupt with him and he was merely asking for her help and was very polite to her. Other than this it was a great visit.
Visited June 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Rebecca Bishop, Thank you for your review. We are pleased to hear of your satisfaction with the service you have regularly received from CHEC and that you were put at ease during your most recent appointment. Our colleagues strive to be professional and efficient ensuring a patients journey runs smoothly for them. Thank you for taking the time to provide feedback. Best wishes CHEC