Ascenti
Carnac House, Carnac Court, Cams Hall Estate, Fareham, Hampshire, PO16 8UZPatient ratings and reviews
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Reviews
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Review titled Great physio
Rated 5 stars out of 5
by Maureen - Posted on 16 May 2024
I had treatment for a torn rotator cuff muscle, with the physios help and patience I have been 99% pain free for the last couple of months and with ongoing exercise this can only keep improving. I would recommend this service to anyone, no matter how big or small the injury. They gave me the information and the tools to use and I had to do the exercises for my benefit.
Visited January 2024
Review titled Ascenti
Replied on 17 May 2024
Hi Maureen Thanks for your fantastic review! We're delighted to hear that your rotator cuff injury has improved and that you are nearly pain free. All the best Laura
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Review titled Good experience
Rated 4 stars out of 5
by Pauline Arnold - Posted on 09 February 2024
Although I didn't have physiotherapy..I was referred for a new hip. The physio therapist was very professional and talked through my options, I did not have to wait long for my appointment and my referral was done quickly.
Visited January 2024
Review titled Ascenti
Replied on 20 February 2024
Hi Pauline Thanks for your positive review, we're so pleased that you didn't have to wait long for your appointment and that your discussion with the physiotherapist was useful. I've logged your feedback to be shared with the team. Kind regards Laura
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Review titled Not good
Rated 1 star out of 5
by Tracy gilbey - Posted on 14 March 2024
Had ankle operation had 2 phone calls never saw anyone waste of time very disappointed, when I asked for more exersizes ! Never got sent
Visited December 2023
Review titled Ascenti
Replied on 14 March 2024
Hi Tracy I'm sorry to hear that you weren't seen by one of our physiotherapists and that you didn't get sent your exercises, and can appreciate your frustration at this. I've logged your feedback to be investigated by our clinical governance team. Best wishes Laura
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Review titled Considerate and effective treatment
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
My physiotherapist took time to listen to my concerns and established my desired outcomes. The treatments he performed and realistic but challenging excercise programme he developed for/with me over 8 mnths have significantly improved my knee pain and allowed me to remain active.
Visited December 2023
Review titled Ascenti
Replied on 09 February 2024
Thanks so much for providing your feedback, it's lovely to hear how your physiotherapist has supported you over the last 8 months, and that the treatment has helped improve your knee pain. Best wishes Laura
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Review titled Effective practice
Rated 5 stars out of 5
by Maureen Knight - Posted on 16 January 2024
Firm but gentle therapist guided and explained treatment thoroughly and tailored it to my capabilities.
Visited December 2023
Review titled Ascenti
Replied on 09 February 2024
Hi Maureen Thanks for reviewing us, we're so pleased that your treatment was well-explained and personalised to you. I've logged your feedback to be shared with your physiotherapist and their manager. Kind regards Laura
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Review titled Great expertise
Rated 5 stars out of 5
by Karl - Posted on 05 January 2024
The physio guy was very good , he showed great expertise in explaining my problem and what I needed to do to relieve the pain and ultimately cure it .
Visited December 2023
Review titled Ascenti
Replied on 09 February 2024
Hi Karl Thanks for leaving us a review, it's great to hear that your pain has improved. I've logged your feedback to be shared with your physiotherapist and his manager. Best wishes Laura
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Review titled They do the job
Rated 5 stars out of 5
by Ronald Howarth - Posted on 16 January 2024
I had terrible headaches for over 12 months trouble sleeping as the pain was worse when my head touched the pillow. My doctor referred me to Ascenti and on my consultation I was given a body inspection and was given various exercises. I did these religiously as I would have done anything to relieve the pain. I really thought it was going to be a waste of time. How wrong was I . It took almost 3 weeks for the pain to completely disappear and no headaches since.I do the exercises not as often but still do them as I don't want to lie in bed awake with a headache. Who would have thought a trapped nerve in the shoulder could cause so much pain somewhere else in your body. Thank goodness I went to Ascenti I can't thank them enough.
Visited December 2023
Review titled Ascenti
Replied on 09 February 2024
Hi Ronald Thanks for letting us know about your experience, we're so pleased that the exercises have helped to relieve your headaches. I've logged your feedback to be shared with the team. All the best Laura
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Review titled Great experience
Rated 4 stars out of 5
by Anonymous - Posted on 17 January 2024
I was made to feel comfortable and relaxed. I was spoke to with respect. They explained everything really clear and has helped me understand what I need to do.
Visited December 2023
Review titled Ascenti
Replied on 09 February 2024
Thanks for your review, we're so pleased that you felt comfortable during treatment and that the advice provided by your physiotherapist was clear. If there's anything we could have done differently to improve your star rating, please let us know at nhs@ascenti.co.uk. All the best Laura
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Review titled Great practice
Rated 5 stars out of 5
by Belinda - Posted on 16 December 2023
I was pleased with the service provided and in the time I had to wait was short Plus giving me exercises I can do at home which have helped
Visited November 2023
Review titled Ascenti
Replied on 18 December 2023
Hi Belinda Thanks for your review! We're glad to hear that you were booked in for treatment quickly and that the exercise programme has helped. I've logged your feedback to be shared with your physiotherapist and their manager. Kind regards Laura
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Review titled Great practice
Rated 5 stars out of 5
by Mrs Margaret Englishby - Posted on 07 December 2023
I have Osteo Arthritis & Polymyalgia Rheumatica,which can only be managed with medication..However Cerys the Physiotherapist who I had appointments with was very helpful & helped me with an exercise regime that I could do at home…she was so friendly & easy to talk to.
Visited November 2023
Review titled Ascenti
Replied on 18 December 2023
Hi Margaret Thanks for leaving us a review, it's lovely to read your feedback about Cerys and we're glad the exercises were useful. I've logged your comments to be shared with Cerys and her manager. Best wishes Laura