Ascenti
Carnac House, Carnac Court, Cams Hall Estate, Fareham, Hampshire, PO16 8UZPatient ratings and reviews
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Reviews
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Review titled Did nothing for me
Rated 1 star out of 5
by Anonymous - Posted on 21 October 2023
As the title says, my series of treatment with Ascenti hasn't improved my sciatica to any great extent. The treatment was spasmodic and my 4 visits, which should have been spread over about 3 months, took more like 6 months as I was constantly being phoned to rearrange appointments. In addition the appointments, when they did take place, lasted only around 15 minutes instead of the scheduled 30. Consequently there has been limited improvement in my condition.
Visited September 2023
Review titled Ascenti
Replied on 23 October 2023
We're sorry to hear that the treatment hasn't helped with your sciatica and that your appointments were rearranged and shorter than expected. So that we can investigate this further, please provide more information and your contact details at NHS@ascenti.co.uk. Kind regards Laura
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Review titled Limited service
Rated 4 stars out of 5
by Anonymous - Posted on 24 October 2023
Only allowed 6 sessions and when you are still experiencing symptoms from the injury, it seems a rushed experience
Visited September 2023
Review titled Ascenti
Replied on 06 November 2023
Hi, We're sorry to hear that you felt your treatment experience was rushed. If you'd like to provide more information or enquire about additional treatment options please get in touch at nhs@ascenti.co.uk. Kind regards Laura
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Review titled Useful NHS referral
Rated 4 stars out of 5
by Anonymous - Posted on 22 November 2023
Therapist was very professional and successfully guided me with my therapy. Would recommend there practice
Visited September 2023
Review titled Ascenti
Replied on 06 December 2023
Thanks for your review, it's great to hear that you found our service useful and that you would recommend us to others. Best wishes Laura
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Review titled Great practice
Rated 5 stars out of 5
by Christine - Posted on 01 December 2023
Had really good advice about exercises for my arthritic neck and posture. The hands on movement of neck and shoulder pain helped enormously, thank you. I would thoroughly recommend this practice.
Visited September 2023
Review titled Ascenti
Replied on 06 December 2023
Hi Christine Thanks for letting us know about your experience, we're so pleased that your neck and shoulder pain has improved and that you would recommend Ascenti to others. I've logged your feedback to be shared with your physiotherapist and their manager. Best wishes Laura
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Review titled good service
Rated 5 stars out of 5
by Jacqueline Robinson - Posted on 11 December 2023
i was so glad to have physio for my achillies tendon it was very painful but the excercies the physio set me did the trick and i am now pain free excellent service.
Visited September 2023
Review titled Ascenti
Replied on 18 December 2023
Hi Jacqueline Thanks for reviewing us, we're so pleased that the exercises were effective and that you are now pain free. I've logged your feedback to be shared with your physio and their manager. Kind regards Laura
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Review titled Excellent physiotherapy
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
The physiotherapist I saw throughout my treatment was brilliant. Always helpful, treatment was very good and the support of the additional app with exercises was very good. Cannot fault the service, highly recommended.
Visited September 2023
Review titled Ascenti
Replied on 06 November 2023
Hi, Thanks for reviewing us, it's great to hear that you would recommend our service and that you found the app useful. Best wishes Laura
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Review titled Won't use them again
Rated 1 star out of 5
by Graham Sims - Posted on 27 September 2023
Constantly cancelling appointments and I could handle that if it was for later inthe week but it's always months away Then when you do get to see someone they don't seem interested about anything but getting you to download the app and do some stretches How about finding out what the issue is first The NHS used to use good physios who were attentive and seemed to care about patients
Visited September 2023
Ascenti has not yet replied.
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Review titled Knowledgeable and understanding staff
Rated 5 stars out of 5
by Pat mann - Posted on 05 November 2023
Very detailed exercises,making you understand why you were doing them and what benefits they were to you.
Visited September 2023
Review titled Ascenti
Replied on 06 November 2023
Hi Pat Thanks for leaving us a review. We're so pleased to read your feedback about our staff and that you felt the exercises were well explained. Best wishes Laura
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2023
Very happy with the treatment I received. Off to a shaky start with another physio ( personality clash) but changed and was really happy then.
Visited September 2023
Review titled Ascenti
Replied on 16 October 2023
Thanks for leaving us a review, we're glad you were happy with the treatment you received. Sorry to hear there was a problem with your initial physiotherapist, if you would like to provide more information about this please let us know at nhs@ascenti.co.uk. Best wishes Laura
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Review titled Amazing
Rated 5 stars out of 5
by Paul Ella - Posted on 11 October 2023
I attended six appointments with a consultant at Ascenti. The experience from start to finish was really excellent. The consultant listened to what I had to say and tailored a course of treatment uniquely for me. By the end of the course my shoulders were so much better than they had been and I have so much more movement and so much less pain. This was a great experience, thank you so much.
Visited September 2023
Review titled Ascenti
Replied on 12 October 2023
Hi Paul Thanks for your excellent review. We're delighted to hear that the treatment was effective and that your shoulder pain and mobility has improved. I've logged your feedback to be shared with your physiotherapist and their manager. Best wishes Laura