Ascenti
Carnac House, Carnac Court, Cams Hall Estate, Fareham, Hampshire, PO16 8UZPatient ratings and reviews
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Reviews
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Review titled Very great experience with Ascenti
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
The physiotherapist was really nice and patient; precise and clear in providing explanations and exercises.
Visited November 2023
Review titled Ascenti
Replied on 07 December 2023
Thanks for reviewing us, we're pleased to read your lovely feedback about your physiotherapist and that the treatment was well explained. Best wishes Laura
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Review titled Good
Rated 3 stars out of 5
by Neil Horan - Posted on 02 November 2023
The physio was very good, times to suit, the only minus point was the lack of parking, however this was sorted on my last visit as free parking was then offered. all in all a good service.
Visited October 2023
Review titled Ascenti
Replied on 06 November 2023
Hi Neil Thanks for your review, it's great to hear that you had a positive experience with Ascenti overall. Sorry to hear that you had issues parking, we're glad these were resolved at your last appointment. Best wishes Laura
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Review titled Great treatment
Rated 5 stars out of 5
by Anonymous - Posted on 13 November 2023
Personalised and specific listened to problems and looked for a solution caring and compassionate and made you feel comfortable
Visited October 2023
Review titled Ascenti
Replied on 14 November 2023
Thanks so much for letting us know about your experience, it's great to hear that you felt listened to and that you were put at ease during your treatment. Best wishes Laura
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Review titled Assessment of knee problem
Rated 3 stars out of 5
by Anne - Posted on 07 October 2023
I had a telephone conversation with a physiotherapist after 4 earlier sessions with a physio who recommended exercises. I always believed my knee problem was from a fall 9 months ago but was always treated for arthritis.The physio took care to listen to what my problem was and advised accordingly.i felt her approach was respectful to my condition and she didn’t disregard mt theory that all my issues started from a fall.recommended a review in 3 months.i was happy with this as I feel nature is taking its course to heal but I will still be contacted to check on progress.
Visited October 2023
Review titled Ascenti
Replied on 09 October 2023
Hi Anne Thanks for letting us know your feedback, we're glad you felt listened to and that your knee problem is gradually improving. If there's anything we could have improved on to improve your rating, please let us know at nhs@ascenti.co.uk. Kind regards Laura
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
I followed a 9 session programme of physiotherapy for osteoarthritis. Throughout the time I was always treated with professionalism, courtesy & care which was individualised. The programme was helpful and effective addressing the issues I have - with my commitment to follow advice and the prescribed exercise programme I really have benefitted from the help offered to me. The physiotherapist that I worked with was very knowledgeable & was able to explain the physiology and the disease process in a clear and helpful way which gave me confidence to progress with the exercises. Having completed the prescribed course of exercises I continue to follow the programme as it has really helped improve mobility and balance. I am very grateful to have had this opportunity.
Visited October 2023
Review titled Ascenti
Replied on 09 February 2024
Thank you so much for taking the time to leave us a review! We're delighted to hear that the exercise programme was effective and that your mobility and balance has improved as a result of the treatment. All the best Laura
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Review titled Helped relieve knee pain
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
I had problems with knee pain, caused by running. This affected me when walking & also when the knee was immobile (such as sitting) The Physio identified the issue as caused by a weak Quads muscle along with some mild arthritis (i'm in my 60s) By doing the prescribed exercises I have strenthened my muscle so it can control my knee and stop movement in my knee that caused pain. My knee was greatly improved as a result of the exercises. the Physio was very helpful and did a thorough investigation to find the root cause iof the issue along with treatment
Visited October 2023
Review titled Ascenti
Replied on 07 December 2023
Thanks for letting us know about your experience, it's great to hear that the exercises have helped and your knee pain has improved. All the best Laura
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2023
The therapist helped to reduce pain I’d been suffering for 2 years. Having been to a private physio regularly for a year and getting no relief, I’m very impressed with therapist, who also gave exercises which help whenever the pain recurrs.
Visited October 2023
Review titled Ascenti
Replied on 20 November 2023
Thanks for letting us know about your experience. We're so pleased that the treatment has helped reduce your long-term pain, and that you've been provided with exercises to help manage it in the future. Best wishes Laura
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Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2023
The treatment was very effective. I was listened to and given exercises especially for my knees. They feel much easier when walking.
Visited October 2023
Review titled Ascenti
Replied on 16 November 2023
Thanks so much for providing feedback about your experience. We're glad you felt listened to and that the treatment was effective, and that you're now finding it easier to walk. All the best Laura
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Review titled Physio
Rated 3 stars out of 5
by Anonymous - Posted on 01 December 2023
I have had physio in the past with no problems but this physio lady was condescending definitely not patient with older patients, expecting me to remember things and just kept on about doing the exercises at home. I started to dread my appointments which has never happened before in the past.
Visited October 2023
Review titled Ascenti
Replied on 06 December 2023
We're really sorry to hear your feedback and that you felt like this during your sessions. So that we can investigate this further and take appropriate action internally, please provide more information including your full name, date of birth and postcode to NHS@ascenti.co.uk. Kind regards Laura
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Review titled Great treatment when you can actually see someone!
Rated 1 star out of 5
by Melanie Knight - Posted on 08 September 2023
I have had so many appointments cancelled/ re arranged at very short notice. Ascenti need 24 hours notice! My last appointment was in June....no treatment done. I think the practice is too big and not enough staff to cover. You don't know where the next appointment will be. Not at all happy.
Visited September 2023
Review titled Ascenti
Replied on 11 September 2023
Hi Melanie, I’m sorry to hear that you had appointments cancelled and rearranged. We’re not able to locate your patient file based off the information you have provided, please confirm your details and provide more information at nhs@ascenti.co.uk so we can log your feedback and investigate this further. Thanks, Paige