Yeovil District Hospital
Higher Kingston, Yeovil, Somerset, BA21 4ATContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing care
Rated 5 stars out of 5
by Liz Ward - Posted on 22 August 2023
Went in with an allergic reaction to a wasp sting. Was triaged quickly and taken straight to resus for immediate care. So impressed by everyone I was seen by.
Visited Accident and emergency services on August 2023
Yeovil District Hospital has not yet replied.
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Review titled Very quick and easy
Rated 5 stars out of 5
by Anonymous - Posted on 27 July 2023
I came for an initial investigation into a potential breast lump. Was advised I might have to wait for up to 3 hours, but was seen and out again within the hour. Everyone was very pleasant, polite and friendly, and luckily my lump was not cancerous. Was reassured, and extremely relieved. This is a great service, which we are lucky to have.
Visited Breast Surgery on July 2023
Yeovil District Hospital has not yet replied.
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Review titled Wonderful Service
Rated 5 stars out of 5
by Michael Powell - Posted on 18 July 2023
I had ear surgery and reconstruction on 7th July and found the team to be very caring and efficient. I've just had my stitches out and am so pleased and amazed with the result due to the great skill of the surgeon. Thank you to all involved!
Visited Plastic surgery on July 2023
Yeovil District Hospital has not yet replied.
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Review titled Brilliant and painless treatment
Rated 5 stars out of 5
by Michael Scott - Posted on 12 June 2023
I have just had a colonoscopy and polypectomy and the team were excellent, I had no pain and they went out of their way to ensure my comfort. Thank you.
Visited Colorectal cancer services on June 2023
Review titled Yeovil District Hospital
Replied on 16 June 2023
Dear Michael Thank you for taking the time to leave your feedback. It is wonderful to hear that the staff went out of their way to ensure you were comfortable and that you experienced no pain during your procedure. I will ensure your feedback is shared with the team involved. With best wishes Krystle Krystle Pardon Head of Patient Engagement and Involvement
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Review titled Extraordinary and professional
Rated 4 stars out of 5
by Celia - Posted on 05 July 2023
On referral from an out of hours health centre I attended A&E at Yeovil Hospital 10.00pm on the same Saturday night as Glastonbury Festival. Yeovil Hospital was 1st hospital for all Glastonbury festival patients. I was a walk in case. All members of the treatment team I met were extraordinary, kind and professional. I eventually saw the Doctor at about 5am. There was no hint from this Doctor of the sheer volume of patients they must have already seen, the Dr gave me full attention and carefully explained all that was happening. I also received excellent follow up support from the Radiology department that night and the next day. Please pass on my grateful thanks to all, Health Centre team, A&E team, Radiology team for the most extraordinary service in the busiest of circumstances. Thank you for being there. xxxx
Visited Accident and emergency services on June 2023
Review titled Yeovil District Hospital
Replied on 17 July 2023
Hello Celia Thank you for taking the time to leave your feedback about your recent attendance at Yeovil District Hospital. I am pleased to hear that all of the members of the treatment team were kind and professional and you were given a careful explanation about your plan of care. I will ensure your thanks are passed onto the teams including A&E and the Radiology department. Best wishes Krystle Krystle Pardon Head of Patient Engagement
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Review titled Wonderful service
Rated 5 stars out of 5
by Cs Norris - Posted on 08 June 2023
From beginning to end, a friendly, professional and efficient service. The patient and pleasant man at reception, the triage, x-ray and consultancy nurses and doctors- all thorough, friendly and professional. Even the lady who came to sort out the broken coffee machine was amazing - fetching me a coffee from another machine.
Visited Accident and emergency services on June 2023
Review titled Yeovil District Hospital
Replied on 16 June 2023
Dear Cs Norris Thank you for providing us with your feedback regarding your recent attendance at Yeovil District Hospital. I am glad to hear that you received a positive experience from beginning to end and that staff were friendly and professional. I will ensure that your feedback is shared with the teams involved. With best wishes Krystle Krystle Pardon Head of Patient Engagement and Involvement
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Review titled very pleased with care given
Rated 4 stars out of 5
by Jacqueline - Posted on 23 June 2023
I was admitted to hospital with a broken femur with awful pain four days ago i was on traction and had an operation,I was treated promptly and kindly my only criticism was the nursing staff were understaffed and patients were waiting some time for help in the recovery wards.
Visited Major trauma on June 2023
Review titled Yeovil District Hospital
Replied on 17 July 2023
Hello Jacqueline Thank you for taking the time to leave your feedback about your recent admission to Yeovil District Hospital. I am pleased to hear that you were treated promptly and kindly for your broken femur. I am however sorry to hear that patients were waiting for help and I will ensure the senior managers are informed of this. I will also ensure staff are made aware of your compliment with regard to the care you received. I would be most grateful if you can please email me via myvoice@somersetft.nhs.uk with your full name so I can identify the wards in which you were cared for to ensure I contact the correct areas. I wish you well in your recovery. Best wishes Krystle Krystle Pardon Head of Patient Engagement
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Review titled very thorough and caring
Rated 5 stars out of 5
by Deb - Posted on 07 June 2023
Quickly admitted and assessed. I was told what was happening and kept informed of progress. My care was by the same person and I was introduced the new nurse when shift changed. As I suffer from Post Traumatic Stress Disorder and associated anxiety this is very important to me. Absolutely everyone was polite and cheerful. Thank you
Visited Accident and emergency services on June 2023
Review titled Yeovil District Hospital
Replied on 09 June 2023
Hello Deb Thank you for taking the time to provide us with your feedback. I am so pleased to hear that you were kept informed about the plan for your care and you were introduced to the new nurse when the shift changed. I appreciate this was very important to you. I will ensure your feedback is shared with those involved if you could please confirm the area(s) in which you were seen. If it would be easier to email me, please contact myvoice@somersetft.nhs.uk. Many thanks Krystle Krystle Pardon Head of Patient Engagement and Involvement
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Review titled Great care
Rated 5 stars out of 5
by Caroline Fryer - Posted on 26 April 2023
A huge thank you to nf, nc and all staff who looked after me during my recent operation and overnight stay. Treated with respect, care and communication.
Visited General Surgery on April 2023
Review titled Yeovil District Hospital
Replied on 16 June 2023
Dear Caroline Thank you for providing us with your feedback following your recent stay in hospital for your operation. It is wonderful to hear that you were treated with respect and communication was clear. I will ensure your feedback is passed onto the team involved. With best wishes Krystle Krystle Pardon Head of Patient Engagement and Involvement
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Review titled Great Practice
Rated 5 stars out of 5
by Charles Parmiter - Posted on 07 March 2023
Efficient consultation and examination. Surgeon was very informative and considerate -escorting patient and relative to the necessary location within the hospital.
Visited General Surgery on March 2023
Review titled Yeovil District Hospital
Replied on 08 March 2023
Thank you for taking the time to compliment the care you received at Yeovil District Hospital. Your comments have been passed on to the staff involved in your care, who will be very encouraged to receive them. Kind regards Georgia, Patient Experience Team
Information supplied by Yeovil District Hospital NHS Foundation Trust