Wythenshawe Hospital
Southmoor Road, Wythenshawe, Manchester, Greater Manchester, M23 9LTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled First class care
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
My husband was taken ill at Manchester Airport and was taken by ambulance to your hospital. He was seen quickly in the Emergency Department and detailed information about his condition and the tests/treatment he needed was given to both him and family members who were with him. He was later transferred to the Acute Medical Receiving Unit and discharged the following day. All staff we met were highly professional and helpful and did their best to put our minds at ease at what was a very worrying time. We couldn't fault the way they cared for my husband. You have a fantastic hospital and staff and we are very grateful to you for making his stay as comfortable as possible and ensuring that we, his family, had as much information as we needed to reduce our anxiety. Thank you.
Visited Accident and emergency services on June 2023
Review titled Wythenshawe Hospital
Replied on 21 June 2023
Thank you for your positive comments posted on the NHS / Care Opinion website regarding the care your husband received at the Emergency Department and AMRU at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the staff were so professional and helpful, and supportive to your family as well. I can assure you that we have passed on your thoughts to senior colleagues at Wythenshawe Hospital who will share your comments with the staff involved. The Patient Experience Team
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Review titled Outpatients Checkup
Rated 4 stars out of 5
by Mary Bullough - Posted on 20 August 2023
I had an accident in the grounds of Withenshawe and broke my hip. After being in A&E for 4 hours, in dreadful pain, I was admitted. I was operated on the next day. I have no complaints about the care in hospital although they were short staffed. I was in bed without getting up for 6 days and then 7 days getting up and learning how to get about. I didn’t receive a letter for a checkup. My doctor suggested I ring the surgeon’s secretary and ask for an appointment, which I did. When I arrived for my appointment the waiting room was pretty full and more patients arrived after me. When there was no one else left I was called in. It was obvious from the doctor’s attitude that I had been left until last deliberately. The reason being that I has made my own appointment! He said that not everyone needs a checkup. I’m 78 years old and just needed someone to check me over and make sure everything was ok. I think everyone should have a follow on appointment after surgery. It’s not too much to ask surely after major surgery! I was very disappointed, upset but also annoyed with his attitude.
Visited Orthopaedics on June 2023
Review titled Wythenshawe Hospital
Replied on 24 August 2023
Thank you for your feedback via the NHS / Care Opinion website. We were sorry to learn that your experience was not as positive as we would hope at Wythenshawe Hospital. It is important to us that comments are heard and seen as an opportunity to make changes and improvements wherever possible. In response to your comment, patients should receive an appointment for a follow up with the doctor and I am sorry that you didn’t receive a letter and had to chase this up yourself. Due to a change in the way we request outpatient follow up appointments, we have noticed that there have been some delays and missed appointments, we apologise that you have been affected by this. We have received further training and support to avoid this happening again. In respect to the doctor’s attitude, as a Trust we expect all our staff to always act in a professional manner; I apologise if this has not been the case. Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number PO23/0088, and they will do their best to address your concerns.
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Review titled Excellent care
Rated 5 stars out of 5
by Ian Whitehead - Posted on 04 July 2023
I had a heart attack on the 28 June 2023. I had 2 stents inserted. The operating staff were superb and probably saved my life. Also the aftercare on the coronary care unit and f2 ward at Wythenshawe hospital were again superb. I cannot praise all these departments more for their professionalism and compassion during my stay there. Thank you so much.
Visited Cardiology on June 2023
Review titled Wythenshawe Hospital
Replied on 06 July 2023
Thank you for taking the time to share your positive feedback regarding your experience of our cardiac services at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found that the care provided was superb, professional and compassionate. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Amazing team and support for heart attack
Rated 5 stars out of 5
by Mark Watkins - Posted on 14 June 2023
I had a heart attack on Sunday night. I drove to Whythenshaw hospital in the early hours of Monday (yeah stupid I know, but I hoped it will take my mind off the discomfort!) and I was seen immediately by triage and was on a bed within two minutes. Lots of tests later and I had an angiogram and a stent fitted on Monday afternoon. They discharged me on Tuesday. From the moment I arrived until I was discharged everyone was absolutely amazing. A&E, CCU all nurses and support staff. I’ve never left a health service review before but had to. Cannot thank them enough.
Visited Cardiology on June 2023
Review titled Wythenshawe Hospital
Replied on 20 June 2023
Thankyou for your positive comments posted on the NHS / Care Opinion website regarding the care you received at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought our services were amazing. I can assure you that we have passed on your thoughts to senior colleagues at Wythenshawe Hospital who will share your comments with the staff involved. The Patient Experience Team.
Provided by Care opinion
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Review titled Outstanding care
Rated 5 stars out of 5
by Tracey Pook - Posted on 11 June 2023
I was taken to Wythenshawe A&E by ambulance yesterday due to a fall i had. Within 30 minutes i had been booked in and xrays done. I had fractured my foot in 2 places. From my admittance to home was under 4 hours. The efficiency and care was outstanding. I honestly, expected a very long wait and a lot of frustration. Well done and a massive thank you to the staff. We know the NHS are overstretched, undervalued and under paid, however the staff at A&E gave such great patient care. Again, thank you so much!!!!!!
Visited Accident and emergency services on June 2023
Review titled Wythenshawe Hospital
Replied on 20 June 2023
Thank you for your positive comments posted on the NHS / Care Opinion website regarding the care you received at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was especially pleasing to read that you found our service efficient and outstanding. I can assure you that we have passed on your thoughts to the Head of Nursing at Wythenshawe who will share your comments with the staff involved. The Patient Experience Team.
Provided by Care opinion
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Review titled Excellent care and service
Rated 5 stars out of 5
by Berny Burke - Posted on 10 July 2023
My brother and I took my sister to a&e on Saturday 20th June. We arrived at 15.40. The message board displayed a 4 hour wait time. By 16.00 she was triaged and had bloods taken. Then about an hour later she saw a doctor and was taken for an xray. We left after an assessment and treatment about 21.00 and with a follow up appointment for the next day, Sunday, for an ultrasound in Sdec. On Sunday, she got the ultrasound plus a cat scan and discharged after assessments and consultations with Manchester Royal Infirmary and orthopaedics. My brother and I had to leave for the airport as we were visiting from Ireland. The care and attention my sister received was outstanding. The a&e was the most calm and clean a&e I have ever experienced. The wait times were communicated and short compared to what we are used to. All the staff - nurses, doctors, admin and porters - were very friendly and pleasant with endless patience. While in Sdec we were offered and served very welcome refreshments by a pleasant smiley man and we gratefully accepted the service on two occasions. This all took place on a weekend during a junior doctors strike. I cannot commend the nhs and Wythenshawe Hospital enough and have told many friends since arriving home. Most ask me if I was sure we were in a public hospital and not a private one! I want to thank all the staff who made our time as pleasant as it could possibly be under stressful circumstances and to let you know that you make a difference. The nhs are lucky to have people like you working for them. I cannot thank you enough.
Visited Accident and emergency services on June 2023
Review titled Wythenshawe Hospital
Replied on 11 July 2023
Thank you for taking the time to share your positive feedback regarding you and your sister’s experience at the A&E at Wythenshawe Hospital and our related services which supported your sister’s care. It is always good to read such positive words in response to the conscientious work of all our staff. It is great to hear that you felt the care provided was outstanding and that your family were well looked-after throughout your sister’s stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Brilliant
Rated 5 stars out of 5
by Brian Maguire - Posted on 04 May 2023
3 sessions at Lithotripsy..staff were excellent..so professional friendly and caring ..really could not have asked for any better treatment...thank you so much for your care. Oh and the X ray dept also.. Cheers..
Visited Urology on April 2023
Review titled Wythenshawe Hospital
Replied on 30 May 2023
Thank you for taking the time to share your positive feedback regarding your care at the lithotripsy unit in Wythenshawe. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing for sharing with all the staff involved. Yours sincerely, The Patient Experience Team
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Review titled Wrong info given but fine experience
Rated 4 stars out of 5
by Katie Mann - Posted on 04 April 2023
Came for a scan and was sent to the ultrasound department on MyMFT. Got there and was told it was in the other end of the hospital so had to run round to maternity. I was not happy with being given the wrong info. My scan was 40mins late which for an ultrasound can be very uncomfortable. The nurse who took my blood was really friendly and informative.
Visited Maternity services on April 2023
Review titled Wythenshawe Hospital
Replied on 14 July 2023
Thank you for your feedback via the NHS website. We were sorry to learn that your experience was not as positive as we would hope at Saint Marys Wythenshawe. It is important to us that service user feedback is used to develop our service and to make changes and improvements wherever possible. In response to your comment, we have reviewed the information provided within the appointment letter on My MFT when a pregnancy ultrasound scan is arranged. We are pleased to inform you that this information is in the process of being corrected to identify that the ultrasound scan will take place within the maternity department to avoid any further confusion. Thank you for providing us with this feedback. Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 276 8686, or email pals@mft.nhs.uk quoting case reference PO23/0023, and they will do their best to address your concerns. Yours sincerely, Patient Experience Team.
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Review titled Thank You!
Rated 5 stars out of 5
by James Bailey - Posted on 27 April 2023
We have had a number of pregnancies and births under Wythenshawe Hospital Maternity Services. During difficult circumstance (Covid and staff shortages) the care my wife and babies (both unborn and born) have received was outstanding - compassionate and effective care. Thank You! X
Visited Maternity services on April 2023
Review titled Wythenshawe Hospital
Replied on 30 May 2023
Thank you for taking the time to share your positive feedback regarding your care with the maternity services in Wythenshawe. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Patient Experience & Quality lead for sharing with all the staff involved. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled Outstanding care & support
Rated 5 stars out of 5
by Sue - Posted on 07 May 2023
I have recently returned home after a week’s stay on f3 & cannot praise the clinical staff highly enough for their dedication and support throughout my stay. Whilst I do not feel the support within the discharge lounge was of the same standard, the team on f3 are absolutely amazing and I will be forever thankful to them.
Visited Cardiothoracic surgery on April 2023
Review titled Wythenshawe Hospital
Replied on 30 May 2023
Thank you for taking the time to share your positive feedback regarding your care at Ward F3 in Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing for sharing with staff on F3. We are sorry to hear that you were less satisfied with the discharge lounge, and if you have any suggestions for improvement or further comments you wish to make you are welcome to contact our PALS team on mailto:pals@mft.nhs.uk quoting case reference PO23/0005. Yours sincerely, The Patient Experience Team
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Information supplied by Manchester University NHS Foundation Trust