Wythenshawe Hospital
Southmoor Road, Wythenshawe, Manchester, Greater Manchester, M23 9LTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Amazing experience of the Cath Lab
Rated 5 stars out of 5
by Sabine - Posted on 21 March 2024
I attended Wythenshawe Hospital for a day case last September for a Cardiac Ablation Procedure to correct an SVT arrythmia. I was extremely nervous but the Cath Lab team were incredible and reassured me, held my hand and made the whole experience much more bearable. The team in the lab even put my favourite music on for me at my request to try and soothe/ distract me! I was lucky enough to have one of the most sought after Consultants in Electrophysiology carrying out the ablation and he was incredible, caught and ablated the arrythmia within around an hour (I think! Time was surreal in there!) I was reassured and taken to recovery but the whole team were just amazing and I can't praise them enough. I was discharged that evening and my Dr reassured me that there is a 95% chance I'll never have to worry about that awful rapid heartrate again. If you are considering this procedure do it, I put it off for so long as I was terrified (I am a 40 year old female with a young family). The risks are so low and the procedure has been completely life-changing for me, I have my quality of life back and my anxiety is significantly lower. Thank you to the whole Cath Lab team, you are real life Superheros :) x
Visited Cardiology on September 2023
Review titled Wythenshawe Hospital
Replied on 04 April 2024
Dear Sabine, Thank you for taking the time to share your positive feedback regarding your experience at the Cardiac Cath Lab. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Who is in charge of parking?
Rated 5 stars out of 5
by Steve Whitley - Posted on 20 August 2023
To whom is responsible for the car park facilities at wythenshawe hospital. I have spent the last 4 weeks visiting various hospital wards etc. The pay machine at the hospital main entrance has two pay points. Only one is working and you cannot pay by card or notes, only coins. Why are these machines not being monitored. It’s clear that over the last 4 weeks nothing has taken place to fix the broken machine. If you want to exit you need to go over the road and pay at the machine located at the nightingale centre. Please please please can whoever is responsible ensure the facilities for which the public are paying for actually work. I’ve have come again this morning 20th August and the car park for the acute wards near the main entrance has run out of printer paper and you can’t enter the car park. The visitors car park opposite had barriers in front of entrance meaning a huge car park was not being used as you could not enter. It appears a regular check on machines to enter car parks and the machines to pay are not being checked as often as they should be. Visiting hospitals are stressful enough without the added complication of parking and exiting the site. So I will say once again for those in charge of the parking facilities on site at wythenshawe hospital, please please please sort this out. Shame on you. Poor customer experience.
Visited Don't know on August 2023
Review titled Wythenshawe Hospital
Replied on 04 September 2023
Mrs Kerry Ann Wheat, Group Head of Security and Car Parking would like to thank you for taking the time to contact us regarding the issues you encountered when using the car parking services at Wythenshawe, and would like to offer her apologies for the stress and inconvenience experienced as a result. Mrs Wheat apologies for the current conditions of some of our ticket pay machines. We are currently in the process of updating our car parking infrastructure and undertaking repairs to our existing pay stations. The Car Parking Team will ensure information is available in connection to the current service offered by our pay stations and/or will direct patients and visitors to pay machines that are operational. Mrs Wheat hopes that her response has addressed the issues you raised, and would like to thank you for taking the time to bring your concerns to her attention. Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number PO23/0089, and they will do their best to address your concerns.
Provided by Care opinion
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Review titled Discharge lounge
Rated 4 stars out of 5
by Anonymous - Posted on 10 September 2023
My son had surgery here which went well. On his day of discharge he was brought to the discharge lounge. The chairs weren't suitable for someone who just had surgery. As time went by he asked could he have some pain relief which arrived eventually. His medication didn't arrive until 5 o'c but did not include the dressings. When he told the woman at the desk he was told it was his fault and should have sorted that out before leaving the ward. His taxi arrived but the automatic doors weren't automatic and once again had to ask the woman to open doors but she replied she was dealing with patients and he would have to wait. She was taking orders for tea and coffee. Absolutely no concern for my son and the pain he was in. In hindsight he should have stayed on the ward.
Visited Emergency Abdominal Surgery on August 2023
Review titled Wythenshawe Hospital
Replied on 19 October 2023
Thank you for taking the time to share your comments. We are sorry to learn of your unsatisfactory experience within our discharge lounge. We hope we can assure you that the Trust strives to provide patients with excellent care and experience and we are sorry that we did not achieve this for you on this occasion. Your comments have been discussed with the Sister concerned and she is sorry that the ward did not inform you before sending your son to the discharge lounge. We are sorry that there was a delay in your son receiving his discharge medication and that he had to wait in a chair. With regard to the automated door being closed, unfortunately we now keep these doors locked for safety reasons as we do have patients who we need to prevent from leaving independently. The Sister has expressed that she was sorry if she seemed rude when asking you to wait a moment while she finished the task she was undertaking, this was not her intention, and she will bear this in mind in relation to how she presents herself in the future. Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number PO23/0097, and they will do their best to address your concerns. Yours sincerely, Patient Experience Team.
Provided by Care opinion
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Review titled Excellent hospital.
Rated 5 stars out of 5
by James Smyth - Posted on 08 September 2023
I was admitted on 7-8-23 for a pleural effusion drain procedure. I was allowed home the day after. All the surgeons, doctors, nurses and all the rest of the staff were absolutely amazing! The treatment I received was first class. I can't thank them all enough for taking care of me. James Smyth (Jim) age 75.
Visited Lung cancer services on August 2023
Review titled Wythenshawe Hospital
Replied on 11 September 2023
Thank you for taking the time to share your positive feedback regarding your experience at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found the staff were amazing and the treatment provided to be first class. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2023
I experienced a visit to the sdec unit recently, it was amazing, from the staff, procedures, dr review, medication. I can see how it greatly eases the strain from the A&E department, from arriving on the unit,my obs were done (on arrival), bloods, ECG, xray. a scan was booked in for me to attend the following day, and the care was 100% again. It is an amazing service and long overdue, especially as more and more people attend a&e. I was referred to A&E by 111, and actually dreaded the thought of sitting for over 12 hours (which it has been in the past). I really didn't want to go, but I was told I had too I really can't praise the staff and the amazing ward enough. Here's hoping that the ward continues, because it is very valued (in my opinion) and very much needed. I work for the nhs and understand the pressures that staff can be under due to the high volume of patients, sdec you deserve the gold standard award, because you were all amazing and made me feel so at ease
Visited Accident and emergency services on August 2023
Review titled Wythenshawe Hospital
Replied on 22 August 2023
Thank you for taking the time to share your positive feedback regarding your experience of the SDEC at Wythenshawe Hospital. It is always good to read such positive words in response to our services and the conscientious work of all our staff. It is great to hear that you felt the care provided was so timely and made you feel at ease. It is also gratifying to read that you thought the staff and the service were amazing. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Some Real Concerns
Rated 2 stars out of 5
by Anonymous - Posted on 17 July 2023
Taken in for cardio reasons. Bloods and ecg taken then just left on a wheelchair. No explanation of what would happen next. Just wheeled back out and left there for 2 hours. The lady who did the ecg & bloods constantly kept saying to me "you what!". The receptionists have protective screens but none of microphones and speakers work. They can't hear you and you can't hear them. A constant of listening to people having to shout their personal information and the nature of their problems so that receptionists could hear them. So could everyone else waiting in A & E. That is not at all appropriate for a whole host of reasons. Don't blame poor service on a lack of funds. The ability to be able to communicate effectively with patients costs absolutely nothing at all.
Visited Accident and emergency services on July 2023
Review titled Wythenshawe Hospital
Replied on 17 August 2023
Thank you for raising your concern regarding your recent attendance to the Emergency Department. Our Head of Nursing would like to say that she is sorry your experience was not a positive one. With regards to the reception microphones our Head of Nursing will ensure that these are reviewed and escalated for repair if not working correctly. If you would like to get in touch with our Patient Advice and Liaison Service (PALS) service, we will be able to look into your individual concerns and provide a more detailed and personal response. PALS contact details are 0161 276 8686 and pals@mft.nhs.uk, please quote case reference number PO23/0077.
Provided by Care opinion
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Review titled Childrens A&E & Starlight Ward
Rated 5 stars out of 5
by Rebecca Mcwilliam - Posted on 09 July 2023
My review is about childrens A&E and the Starlight children’s day ward. Took my 6 year old son in yesterday afternoon after he took a turn for the worse three days into a tummy bug. It was very busy when we got there but we were seen swiftly as they could see that he was not very responsive. They acted quickly to get get him on a IV and test all his vital signs. From the moment we got there the doctors and all the nurses and staff were wonderful. Caring, compassionate, professional, explained everything and did their best to put us at ease. Everyone who saw us is an absolute credit to the NHS and Wythenshawe hospital. After some time in A&E they admitted him to the children’s ward for further monitoring. We saw three doctors in all and numerous nurses and each one in both departments made us feel like a priority. We have had to take our son to A&E at Wythenshawe, 3-4 times over the last 6 years and every time they have been absolutely amazing. Thank you
Visited Accident and emergency services on July 2023
Review titled Wythenshawe Hospital
Replied on 10 July 2023
Dear Rebecca, Thank you for taking the time to share your positive feedback regarding you and your son’s experience of Children’s A&E and Starlight at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear your views of the care and support provided by the staff. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Professional
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
The A&E were excellent in treating my 93 old father after a fall. Respectful and professional throughout. Like all A&Es it needs more resources to meet demand, but kudos to the team there for a great service.
Visited Accident and emergency services on July 2023
Review titled Wythenshawe Hospital
Replied on 24 July 2023
Thank you for taking the time to share your positive feedback regarding you and your father’s experiences of the Accident & Emergency service at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt that the service was excellent and the staff respectful and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Caroline Thompson - Posted on 27 July 2023
I attended the department for day surgery on 2 basal cell carcinomas, arriving at 8 a.m and being ready to leave by 11.30 a.m. All the staff, from the admissions nurse to the theatre team were exceptionally warm, friendly and professional, and made me feel relaxed and cared for. I was apprehensive about the surgery but was reassured and given clear information at every stage about what would happen. The staff made me comfortable before, during and after surgery with warmed blankets, extra pillows and lots of tea and biscuits. Thank you to a genuinely kind and skillful team.
Visited Plastic surgery on July 2023
Review titled Wythenshawe Hospital
Replied on 28 July 2023
Thank you for taking the time to share your positive feedback regarding your experience of the plastic surgery service at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt relaxed, cared-for and comfortable throughout your stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Great doctor
Rated 5 stars out of 5
by Marian - Posted on 10 July 2023
The doctor was pleasant, thorough, saw the wider context and had a good sense of humour. I would like to thank her in particular for my good experience this morning.
Visited Accident and emergency services on July 2023
Review titled Wythenshawe Hospital
Replied on 11 July 2023
Thank you for taking the time to share your positive feedback regarding your experience with one of our medical colleagues at the A&E at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message for sharing with the doctor involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Information supplied by Manchester University NHS Foundation Trust