Wythenshawe Hospital
Southmoor Road, Wythenshawe, Manchester, Greater Manchester, M23 9LTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
I visited Wythenshawe hospital today for an appointment and although busy, staff made an effort to be welcoming and kind. Although thankfully nothing serious, staff were thorough and gave advice on how to monitor things myself. The surgery was run efficiently and despite a long estimated wait time, it wasn’t nearly as long. Thank you!
Visited Breast Surgery on November 2023
Review titled Wythenshawe Hospital
Replied on 09 November 2023
Thank you for taking the time to share your positive feedback regarding your experience of the breast surgery service at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt you were made welcome and well supported. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Excellent Practice
Rated 5 stars out of 5
by Peter John Stokes - Posted on 13 November 2023
I had a minor operation at the Hospital on 10th Nov. All the staff were so supportive and friendly. They could not do enough for me. The Surgeons did a brilliant job and kept me well informed at every stage of the operation, in fact I had a local anaesthetic and could hear them talking all the the way through which I found very interesting. A big thanks to all of them.
Visited Oral and Maxillofacial Surgery on November 2023
Review titled Wythenshawe Hospital
Replied on 15 November 2023
Thank you for taking the time to share your positive feedback regarding your experience of the Oral and Maxillofacial Surgery services at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt supported and well-informed throughout your stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Appalling telephone service and waiting times
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
My diabetes has taken a turn for the worse and I have been referred to the clinic by my GP because I have already been waiting for almost a year to get an appointment... Anyway I received a letter saying that I should have an appointment by a certain date phone this number, the date came and went so I phoned to get any information about my appointment, but was told that I have to just wait it out... I mean the pain I'm in I'll just ignore then, thanks!
Visited Diabetic Medicine on November 2023
Review titled Wythenshawe Hospital
Replied on 30 November 2023
We are very sorry to hear of the difficulties and pain you have been experiencing when trying to get a date for your appointment and the length of time you have been waiting. We acknowledge that there are some delays across our Outpatient Specialities at Wythenshawe, Trafford, Withington and Altrincham Hospital Services and we are working hard to try to reduce these delays. We acknowledge this will not change your experience and we would like to look into this further, so we can provide you with a more detailed response and an update on your appointment. If you would like us to investigate further, we will require some more details from you, so please contact the Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0131. Yours sincerely, Patient Experience Team.
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Review titled Catheter ablation
Rated 5 stars out of 5
by Paul Budd - Posted on 15 November 2023
Excellent organisation, clarity poth pre and post operation. Surgeon clear and focused. Nursing staff gave me excellent help and attention. Thankyou
Visited Cardiology on November 2023
Review titled Wythenshawe Hospital
Replied on 16 November 2023
Thank you for taking the time to share your positive feedback regarding your experience of the cardiology service at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt your care was so well-organised and that you were well-supported by medical and nursing colleagues. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Fantastic Service
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2023
I visited A&E recently with a serious chest infection that had been ongoing for 3 weeks, and for which I hadn't received the correct support within primary care. Every staff member I encountered was friendly, reassuring, and helpful. I was triaged in 5 minutes, and after being assessed by a junior doctor, was seen by a respiratory consultant, who had liaised with my outpatient consultant about the best course of treatment. I left with the correct medication and a 4 month treatment plan, with referrals to outpatients in the coming weeks. The consultant went out of his way to secure medication in liquid form for me, and I experienced staff as trauma-informed, which made a huge, positive difference to my experience as someone living with C-PTSD. I felt seen, heard, and acknowledged, and was taken seriously in my concerns, which were validated. Sending thanks and gratitude to all the staff who supported me.
Visited Accident and emergency services on October 2023
Review titled Wythenshawe Hospital
Replied on 06 November 2023
Thank you for taking the time to share your positive feedback regarding your experience at the Emergency Department at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt seen, heard and acknowledged, with your concerns taken seriously. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Great experience
Rated 5 stars out of 5
by Kay - Posted on 10 April 2024
It was my 70th birthday on the 10/10/2023 and I fell and broke my wrist badly (no drink involved) I attended A & E, Wythenshawe were fantastic ,especially Claire the nurse, she treated me with such care and kindness. I was treated within 2 hours and went home with a cast Next day returned and had an operation to fix the broken wrist. Apologies for not reviewing sooner but it happened 6 months ago today and I just couldn’t let it pass Wanted to thank everyone and as I said especially Claire.
Visited Accident and emergency services on October 2023
Review titled Wythenshawe Hospital
Replied on 11 April 2024
Dear Kay, Thank you for your positive comments posted on the NHS website regarding the care you received at A&E Department in Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought you were promptly seen by staff and treated with compassion particularly by Claire. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your comments the staff involved. I am glad to learn that you are recovering well and wish you good health. Yours sincerely, Aamna Khan Patient Experience Team
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Review titled Rude staff
Rated 3 stars out of 5
by Anonymous - Posted on 10 September 2023
On arrival to A&E wythenshawe I was waiting in line to be checked in then a woman shouted me sat behind a desk called the streaming nurse this lady was very very rude I was trying to tell her why I’m here in as much detail as I can but as I’m saying this she was looking elsewhere and stopping me asking other questions while I’m trying to answer the last question she asked she was not bothered whatsoever and should not be working a job like this at all
Visited Accident and emergency services on September 2023
Review titled Wythenshawe Hospital
Replied on 11 September 2023
Thank you for taking the time to share your comments. Our Head of Nursing is sorry to learn of your unsatisfactory experience within our Emergency Department. The Trust strives to provide patients with excellent care and experience, so they are sorry that we did not achieve this for you on this occasion. Your comments have been sent to the Emergency Department Matrons to raise at their next team meeting. If you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686, or by e-mailing pals@mft.nhs.uk, and quote case reference number PO23/0094. Yours sincerely, Patient Experience Team.
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Review titled Wait, wait, wait and wait for over 4 hours
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2023
No communication from any of the maternity staff as to how long we would have to wait. So we were left far too long waiting without anything to eat or drink, 1 vending machine out of order, other desperately needed restocked. Even after enquiring as to how much longer we would have to wait (waited over 4 hours at this point). Was answered with no compassion or concern. Maternity staff not interested. Totally unprofessional and so disappointed in them. You have no grasp of how to treat out patients in your maternity ward. Please try, and try harder.
Visited Maternity services on September 2023
Review titled Wythenshawe Hospital
Replied on 24 October 2023
Thank you for your feedback. We were sorry to learn that your experience with our Maternity Services was not as positive as we would hope. It is important to us that comments are heard and seen as an opportunity to make changes and improvements wherever possible. I can assure you that the senior management teams within Maternity Services have reviewed your comments, and these have been raised directly with the staff to ensure a consistent approach across our outpatient services. Staff have been reminded of the importance of informing patients of the potential wait times and offering patients the opportunity to leave the department to visit the available cafés or shops. In addition to this, the Facilities Team have been asked to check all vending machines and restock where appropriate to prevent a repeat of this occurrence. If you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk quoting reference number PO23/0110. Yours sincerely, Patient Experience Team.
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Review titled Very satisfied with the service
Rated 5 stars out of 5
by Michael Todd - Posted on 27 September 2023
Had to be ambulanced in with severe abdominal pains to a&e on 25/9/23. Not too long a wait. Sent for a ct scan then on to sacru. The staff in there were great. Moved to f7 with appendicitis. Operated on 26th. Would really like to say how grateful I am to all the staff for the wonderful care I have received. A special thanks to the night staff who were especially attentive.
Visited Emergency Abdominal Surgery on September 2023
Review titled Wythenshawe Hospital
Replied on 28 September 2023
Thank you for taking the time to share your positive feedback regarding your experience of our services at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff. It is lovely to hear that you felt the staff were great and attentive, and provided you with wonderful care. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Rude staff
by Mzahmad - Posted on 19 September 2023
My father has recently been admitted to opal house after what we have found to be an utter farce over his discharge. Were called and told he had been moved by the ward staff nurse. Straight away we called Opal House and asked would it be possible for my husband to drop clothes to my father the following morning about 10am and pick up his dirty ones. We were told this was perfectly fine.. went in to detail about work hours and even apologised that was the only time, again we were insured this was perfectly fine. So when my husband arrived, bare in mind he's autistic and was already uncomfortable about going to a place he's never been alone he was told that he couldn't leave clothes or pick up the worn ones and he needed to come back at 11am. His work hours are 11-7 and due to ill health I'm unable to attend. He found the staff member when he entered was so rude the way they spoke to him Eventually they took the clothes but said he needed to come back for the worn ones in allocated hours. That means my father is going to have to wait 6 days before we would be able to visit him. I get there are allocated times but given the situation these should be flexible he wasn't asking to sit and chat all day all he wanted was to make sure he was ok and collect urine soaked clothes. My husband is now refusing to go back because he thinks he did something wrong the way he was spoken to. If this is how you treat family trying to make sure my father is clean and has some dignity id hate to see how u treat the actual patients.
Visited September 2023
Provided by Care opinion
Review titled Wythenshawe Hospital
Replied on 19 October 2023
We are very sorry to receive your comments and concerns via the NHS / Care Opinion website about your experiences on Opal House at Wythenshawe Hospital. It is difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. We take all issues surrounding patient care very seriously and would very much like to hear about your experience from you directly. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0100, they will be able to discuss this with you. Yours sincerely, Patient Experience Team.
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Information supplied by Manchester University NHS Foundation Trust