Wythenshawe Hospital
Southmoor Road, Wythenshawe, Manchester, Greater Manchester, M23 9LTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled The Journey Ahead
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
I posted a review on the 11th March about my first experience at attending Wythenshawe Hospital, as someone on the autism spectrum, and I wanted to follow up on my recent experiences. All I can say, is thank you, your hospital has been superb, caring, efficient, and so informative every step of the way of my ongoing journey. I was lucky, perhaps that is not the right word to use, to meet a surgeon who agreed to remove my gallbladder regardless of my BMI, my own local hospital made excuses. Blood tests and scans followed, sadly the scan showed up something unexpected elsewhere, and so I have had further scans, tests, and an appointment with the Rapid Lung Diagnostic Clinic Team and this is ongoing with further tests planned until we get a definite diagnosis. It is a scary time, but had I not got my appointment back in March at Wythenshawe Hospital to begin this journey, who knows what might have happened for me. For now, I am happy and feeling optimistic that being cared for by staff at Wythenshawe Hospital has helped me immensely, from the admin staff, HCA’s, Nurses, Consultants, and the Macmillan Team both in the clinic I attended and the main drop in center. The journey ahead doesn’t feel as frightening and scary thanks to the staff I have encountered. I eventually got the travel costs issue I mentioned previously sorted out with a lovely helpful cashier at Wythenshawe.
Visited Lung cancer services on June 2024
Review titled Wythenshawe Hospital
Replied on 01 July 2024
Dear Anonymous, Thank you so much for sharing such a poignant and inspiring experience, and we are sorry to read that you are still having to undergo further treatment. Your description of the emotional and practical challenges that you have faced throughout your patient journey, with an autism diagnosis, and how they have been overcome through your collaboration with our staff is very rewarding to read. I can assure you that we have passed on your thoughts to the Heads of Nursing and Clinical Leads for the divisions involved on your care, who will share your comments with the staff involved. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled Fabulous care!
Rated 5 stars out of 5
by Debbie Smith - Posted on 19 June 2024
My 90 year old mum was really anxious to have a pacemaker inserted on the 18th June, but from start to finish all staff on F2,theatre/cath lab staff were incredibly caring.There was an understanding of all mums needs and a kindness shown from all. The proceedure was carried out to a high standard by the team and she came back to the ward to be greeted with not only attentive observation but genuine care and a much needed cup of tea and toast! Grateful thanks to all the team you are all fantastic! Debbie
Visited Cardiology on June 2024
Review titled Wythenshawe Hospital
Replied on 01 July 2024
Dear Ms Smith, Thank you for taking the time to share your positive feedback regarding your mum’s experience while attending Wythenshawe Hospital, for a pacemaker to be fitted. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found the care that your mum received to be of a high standard, both during and after her procedure. It was lovely to read that not only did your mum receive excellent post operative attention and care, but that she received a much-needed cup of tea and toast. We have forwarded your message for sharing with the Head of Nursing and Clinical Head for Cardiology and all the staff who were involved in your mum’s care, who will really appreciate your kind comments. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled Fantastic team
Rated 5 stars out of 5
by Dave - Posted on 24 June 2024
Had a fatty lump removed from my forehead and I have to say the doctor and all the staff were absolutely fantastic, completely put my mind at ease.. he did a brilliant job of removing it and the wound healed great.. can’t thank them enough
Visited Plastic surgery on June 2024
Review titled Wythenshawe Hospital
Replied on 01 July 2024
Dear Dave, Thank you for your positive comments posted on the NHS / Care Opinion website regarding the care you received in the Plastic Surgery Department at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff who were involved in your care, as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought that all the staff were fantastic, putting your mind at ease, while treating you and that your wound has healed well. I can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Lead for the Burns and Plastic Surgery Division, who will share your comments with the staff who were involved in your care. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled Just amazing.
Rated 5 stars out of 5
by Eleanor - Posted on 12 June 2024
I’ve been under investigations with cardiology for a while now but today I experienced such brilliant care. I can’t say enough how wonderful each member of staff has been. They are just amazing. It’s been such a scary time but I have felt supported every step of the way. The NHS gets such a bad reputation but the true reflection is in the work, care and commitment these wonderful staff members put in every day under the most difficult of circumstances. Thank you from the bottom of my dodgy heart!!
Visited Cardiology on June 2024
Review titled Wythenshawe Hospital
Replied on 01 July 2024
Dear Eleanor, Thank you for your positive comments posted on the NHS / Care Opinion website regarding the care you received in the Cardiology Department that is led by Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you have experienced such wonderful care, from each member of staff that you have been treated by. It was lovely to read that you have felt supported every step of the way and you feel that this is a true reflection of the work, care, and commitment that our wonderful staff members put in every day, under the most difficult of circumstances. I can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Leads for Cardiology Services, who will share your comments with the staff involved. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled Absolutely amazing
Rated 5 stars out of 5
by Sinead Partland - Posted on 13 May 2024
The midwife who dealt with me during my induction on delivery suite I would like her to have some rewards and recognition oh my god she was amazing she did not leave my side for 9 hours nearly she was the nicest nurse/midwife I have ever met in my life I honestly can’t believe how good care she took of me I was in a lot of pain and probably wasn’t the easiest patient to deal with but she did everything was so nice and caring the whole way through even when I had give birth she was still there caring for my every need I am so grateful
Visited Maternity services on May 2024
Review titled Wythenshawe Hospital
Replied on 13 May 2024
Thank you for taking the time to share your positive feedback regarding one of the midwives at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found that the midwife taking care of you to be caring throughout and that you felt supported whilst giving birth. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely Sasha Khosah Patient Experience Team
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Review titled Professional and caring team
Rated 5 stars out of 5
by Lorraine - Posted on 26 May 2024
My extra large grandson was born by c section on 24/05/25 and there was a large team that helped deliver him and keep my daughter safe. The level of care and compassion given by every single person in the team was astounding. They reassured her every step of the way and i am very grateful. I feel so privileged to have had this team looking after her and my grandson they were truly amazing. Thank you so much to everyone on the day. You are amazing at your work, but more so, very caring and compassionate individuals.
Visited Maternity services on May 2024
Review titled Wythenshawe Hospital
Replied on 06 June 2024
Dear Lorraine, Thank you for taking the time to share your positive feedback regarding the care your daughter and grandson received at Saint Mary's at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that your daughter felt reassured and supported throughout her journey. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Aamna Khan Involvement and Engagement Officer Patient Experience Team
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Review titled Amazing Staff
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2024
After being rushed into their care they have a been amazing and tendered to my every need. Even at night removing a poorly but very unsettled patient, so the rest of us could get some sleep. Keep up the good works Girls/Lads. Many Thanks x
Visited Respiratory Medicine on May 2024
Review titled Wythenshawe Hospital
Replied on 09 May 2024
Dear Patient, Thank you for your positive comments posted on the NHS website regarding the care you received at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you felt well taken care off and though that our staff were amazing and considereate of your care. I can assure you that we have passed on your thoughts to the Matron who will share your comments with the staff involved. Yours sincerely, Sasha Khosah Patient Experience Team
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Review titled SDEC Outstanding, professional, empathetic amazing
Rated 5 stars out of 5
by Anonymous - Posted on 16 May 2024
I visited the SDEC rolling a referral from my GP. I have never been to a department so well organised and efficient. An example to the rest on the NHS, truly a perfect role model. Thank you
Visited Accident and emergency services on May 2024
Review titled Wythenshawe Hospital
Replied on 16 May 2024
Thank you for your positive comments posted on the NHS website regarding the care you received at SDEC in Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the staff were well organised and efficient. I can assure you that we have passed on your thoughts to the Head of Nursing who will share your comments with the staff involved. Yours sincerely Sasha Khosah Patient Experience Team
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Review titled An angel in respiratory reception
Rated 4 stars out of 5
by G. Gibson - Posted on 08 May 2024
Today 8.5.24 I arrived at the respiratory clinic only to find out it had been cancelled at short notice i.e 5hrs. before, and I wasn't made aware. I arrived in extreme pain following a diagnoses of a slipped disc only the day before and am awaiting ASAP surgery. I was treated well and with full apology, firstly by a young man who had been rearranging the said clinic. Plus, my bonus. The young lady behind the desk got a wheelchair for me, and pushed me all the way back to my car. I received generosity from both of them, they made the day better. I'm sorry that I am unable to name them, they deserve it, lost in a sea of hopelessness....
Visited Respiratory Medicine on May 2024
Review titled Wythenshawe Hospital
Replied on 15 May 2024
Cancelled Appointment & Staff Attitude Thank you for taking the time to give your feedback on the NHS website. We are sorry that your appointment was cancelled at short notice, and you did not find out until you attended the hospital for your appointment, which must have been very frustrating. I am pleased to read from your comments that the staff on duty supported you with re-arranging your appointment and with the provision of a wheelchair and that the member of staff pushed you back to your car. Your feedback has been shared with the Outpatient Department, and the Department Manager will be sharing your feedback with all the team. Richard Medway Involvement and Engagement Officer
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Review titled Lovely staff but woefully inefficient systems
Rated 4 stars out of 5
by Rebeccah Wadeson - Posted on 23 May 2024
A and E had run out of codeine to prescribe following having a broken wrist manoeuvred and cast. I waited almost 4 hours on ward f9 for pharmacy to prescribe 30mg codeine and laxatives post surgery. Surely low dose, commonly used medication could be kept securely in the ward. What a waste of bed space and time.
Visited Orthopaedics on May 2024
Review titled Wythenshawe Hospital
Replied on 01 July 2024
Dear Rebeccah, Thank you for your feedback. We were sorry to learn that your experience was not as positive as we would hope in Wythenshawe Hospital Emergency Department. It is important to us that comments are heard and seen as it provides an opportunity for the service to make changes and improvements wherever possible. Wythenshawe Emergency Department has investigated your concerns and found that the delay on the date you attended was due to the department running out of over-labelled boxes of codeine for “Take Out” medication, which are those that can be dispensed from the ward or department. There was, however, sufficient stock in the department to manage patients’ pain. This falls below the standard we expect to meet, and we are sorry for the additional distress this caused you at an already stressful time. Wythenshawe Emergency Department is reviewing processes in collaboration with the Pharmacy Department to ensure others don’t experience the same issues as you did. We apologise that on this occasion we were unable to provide you with the level of care expected and we hope that your wrist is recovering well. It can often be difficult to respond to all posts in a full way often because of a lack of detailed information so if you would like to discuss your experience with us in more detail, please do not hesitate to contact Hannah Wainwright, Emergency Department Matron at Hannah.wainwright@mft.nhs.uk or our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0164. Kind regards, Richard Medway Involvement and Engagement Officer
Information supplied by Manchester University NHS Foundation Trust