Wythenshawe Hospital
Southmoor Road, Wythenshawe, Manchester, Greater Manchester, M23 9LTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Brilliant service
Rated 5 stars out of 5
by Laura - Posted on 11 September 2024
My son recently had day surgery in the children’s day unit. From walking in the doors to leaving the service was excellent. Nothing was too much for the staff. They were all attentive and excellent in the care they gave. My son was at ease with the whole procedure which I’m sure was down to the calm and reassuring nature of all involved. A huge thank you to the hca nurses odp anaesthetist and surgeons who was there on the 10th September for looking after my son. Keep on doing a fabulous job.
Visited Paediatric Surgery on September 2024
Wythenshawe Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Excellent service - Posted on 09 September 2024
I went to A&E this morning g expecting to sit for ages. However, I was seen very quickly through triage, then within 10 mins to have bloods and ECG, 10 more mins and spoke to a doctor who discussed my problem. Then sent to SDEC (Same Day Emergency Care) . After 1 hour the blood results showed I was ok it the doctor explained she wanted to do more checks which she did. Then saw a cardiologist who reassured me all was well. I couldn’t have asked for a quicker, more efficient and caring service. Thank you
Visited Accident and emergency services on September 2024
Review titled Wythenshawe Hospital
Replied on 16 September 2024
Dear Patient, Thank you for your positive comments posted on the NHS website regarding the care you received when you attended the Emergency Department at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you could not have asked for a quicker, more efficient and caring service. I can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Head of Division for the Emergency Care Village, who will share your comments with the staff involved. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled Most Excellent!
Rated 5 stars out of 5
by Rick Hulse - Posted on 28 August 2024
I called the NHS 111 service just after 6:00am and they advised me to attend an Emergency Department within the hour . I arrived at Wythenshawe Hospital's A&E Department at 7:00am, I was with a Triage Nurse before 7:15am and called in by the doctor by 8:40am. The doctor was a very pleasant young lady with a warm demeanor. She performed numerous tests and checks and I was very impressed with her thoroughness and her genuine caring attitude. She even took the time to consult with a specialist at Manchester Eye Hospital on the telephone to confirm her diagnosis, which proved to be spot-on. Knowing the terrible strain that A&E staff work under much of the time, and also being aware of general staff shortages within the NHS, I could not help but be filled with admiration for the quality and professionalism of the A&E staff at Wythenshawe Hospital. My experience of Wythenshawe Hospital over many years has been exemplary and this latest visit has shown me that, despite the efforts of self-serving politicians and greedy private healthcare companies to bring the NHS to its knees, our NHS staff are still providing a level of care and professionalism that we really must never lose!
Visited Accident and emergency services on August 2024
Review titled Wythenshawe Hospital
Replied on 10 September 2024
Dear Rick, Thank you for your positive comments posted on the NHS website regarding the care you received when you attended the Emergency Department at Wythenshawe Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought that despite the pressure that they are under, our NHS staff are still providing a level of care and professionalism that we really must never lose. I can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Head of Division for the Emergency Care Village, who will share your comments with the staff involved. Yours sincerely, Patient Experience Team, Wythenshawe Hospital
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Review titled Extremely professional
Rated 5 stars out of 5
by Nicole - Posted on 25 July 2024
Spent quite a bit of time at ward f16 recently. I cannot fault it, the whole team there are amazing and extremely professional. Every nurse and doctor I saw were so professional and informative and genuinely kind- (asking if I needed anything, asking if I was ok etc) I had to ring up twice from home as was concerned with my symptoms I was having and got told to come in straight away both times for monitoring. I felt at ease knowing I was being listened to and honestly can’t thank them enough on the ward. I got seen to really quickly each time I came in. There was one nurse In particular who gave me an injection I needed and saw me again the week after who was the most amazing lady I’ve ever met! She was so kind and helped me through a very tough time! I feel grateful knowing that if anything like this was to happen again in the future I have an amazing unit close by.
Visited Don't know on July 2024
Review titled Wythenshawe Hospital
Replied on 13 August 2024
Dear Nicole, Thank you for your positive comments posted on the NHS website regarding the care you received at the Emergency Gynaecology Unit and Ward F16 in Wythenshawe Hospital, Saint Mary’s Managed Clinical Service (MCS). It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the staff were friendly, that you received good communication and the environment was relaxed, calming and clean. I can assure you that we have passed on your thoughts to the Lead Nurse who will share your comments with the staff involved. Yours sincerely, Patient Experience Team Saint Mary’s Hospital
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Review titled Unexpected stay
Rated 5 stars out of 5
by Nick frost - Posted on 19 July 2024
Stayed on ward f5 after heart trouble, all the staff on this ward were brilliant they put me at ease and answered any questions I had they made the say bearable. The downside was the food, it was disgraceful and hardly fit for human consumption, goo job I could purchase sandwhiches
Visited Cardiology on July 2024
Wythenshawe Hospital has not yet replied.
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Review titled Superb staff
Rated 5 stars out of 5
by Christine C - Posted on 22 July 2024
My 90 year old mum, who has Alzheimer’s, was admitted to Wythenshawe for a few days over the weekend. She was treated initially in Accident & Emergency then on the Urology ward. The professionalism, expertise, treatment, kindness and care from all the staff who treated her was exceptional. Every effort was made to comfort and console her during procedures and nothing was too much trouble. Nobody wants to spend time in hospital but we feel blessed to have such a fantastic local hospital. Many thanks team Wythenshawe, you are truly 5 star.
Visited Urology on July 2024
Review titled Wythenshawe Hospital
Replied on 24 July 2024
Dear Christine, The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding your care received by your mother when she attended the Emergency Department and her subsequent care by the Urology service at Wythenshawe Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Heads of Nursing and Clinical Heads of Division for the Emergency Care Village and the Surgery and Theatres Division, to be shared with the staff involved. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled Resembles a Circus
Rated 1 star out of 5
by M Smith - Posted on 12 June 2024
Dreadful experience and left here wondering if it was a hospital or a circus. Poor attitude of staff who have clearly developed a god complex since the nation applauded them. Nobody had a clue what was going on, very poor patient care and can only assume this to be some kind of training hospital where all the inadequate staff are placed. Do not visit here.
Visited Accident and emergency services on June 2024
Review titled Wythenshawe Hospital
Replied on 24 July 2024
Dear Patient, Thank you for providing feedback regarding your experience at Wythenshawe Hospital. We are sincerely sorry for your unsatisfactory experience of our services and for any distress and frustration this caused you. The Trust is always committed to addressing any areas of weakness in its services and fully recognises when expectations are not met and the standard of our service falls short of what we would anticipate for our patients. Please be assured that all feedback is taken seriously. An integral part of receiving feedback is learning from feedback. Please be assured the feedback you have raised has been taken seriously and the Trust would like to offer you to make contact with the Patient Advice and Liaison Service (PALS) on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number PO24/00085 so it can fully understand and investigate your unsatisfactory experience of our services. Patient Experience Team Wythenshawe Hospital
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Review titled Fantastic service
Rated 5 stars out of 5
by Grace - Posted on 26 June 2024
My sister was admitted to resus in June. The consultant on at the time was fantastic. My sister has disabilities which are normally an obstacle in hospital but not this time. She was treated with dignity and respect, adjustments were made to make her experience more comfortable. We were listened to as family members and advocates. Blood results and x rays were fast and meant she didn’t have to wait hours for medication. When IVs had finished we were asked to let staff know so they could change them quickly. My sister was given an electric bed so she could be made more comfortable. Easily the best hospital experience she has had in 20 years.
Visited Accident and emergency services on June 2024
Review titled Wythenshawe Hospital
Replied on 07 August 2024
Dear Grace, Thank you so much for sharing your sister’s experience, when attending the Emergency Department at Wythenshawe Hospital. Your description of the emotional and practical challenges for your sister, and how they have been overcome through your collaboration with our staff is very rewarding to learn. It was lovely to note that your sister was treated with dignity and respect, and adjustments were made to make her experience more comfortable. I can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Head of Division for the Emergency Care Village, who will share your lovely comments with the staff in the department. Yours sincerely, Patient Experience Team Wythenshawe Hospital
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Review titled Fantastic from start to finish
Rated 5 stars out of 5
by Aaron - Posted on 29 June 2024
Receptionist was lovely. Signposted the questions like a seasoned salesperson. Made it very easy Nurse who saw me, lovely, both of them. Was seen within 45 minutes, told me how long I'd be waiting by checking with maxfas team. Lady from maxfas team was brilliant. Allowed me to choose the treatment between glue and stitches and the outcome is fantastic. She sought out further care to check other injuries. Everyone went above and beyond. I'm questioning why the NHS get so much stick
Visited Oral and Maxillofacial Surgery on June 2024
Review titled Wythenshawe Hospital
Replied on 11 July 2024
Thank you for your positive comments posted on the NHS website regarding the care you received at the Maxillo facial Surgery Department in University Dental Hospital of Manchester. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought our staff were supportive and you felt fully involved you in your care and treatment. I can assure you that we have passed on your thoughts to the Dental Nurse manager who will share your comments with the staff involved. Yours sincerely Patient Experience Team
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Review titled F14 Ward of Professionalism and Compassion
Rated 5 stars out of 5
by helen carrick - Posted on 22 June 2024
My mother passed away on this ward recently, she was 97years old. I can not praise the team who looked after her enough. Every single member of staff treated her and our family with compassion whilst delivering a highly professional and timely response to her and our family's needs. Of course the passing of a loved one is extremely difficult but exactly the right amount of hands on care, information provided and space and time to be alone with her as helped each member of our family come to terms with and accept her passing. I can not thank the staff enough for helping us through this difficult time. To every single member of the team on F14 you are a credit to your professions and to the NHS.
Visited Don't know on June 2024
Review titled Wythenshawe Hospital
Replied on 01 July 2024
Dear Ms Carrick, Thank you so much for sharing such a poignant and inspiring experience, and please accept our sincere condolences, for the very sad loss of your mum. It was very kind of you to take the time to write and compliment the staff who cared for your mum on Ward F14 at Wythenshawe Hospital at what I am sure is a very difficult time for you. It is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was lovely to read that very single member of staff treated your mum and her family with compassion, whilst delivering a highly professional and timely response to both hers and your family's needs. I can assure you that we have passed on your thoughts to the Head of Nursing and Clinical Lead for Complex Health, who will share your comments with the staff on Ward F14. Yours sincerely, Patient Experience Team Wythenshawe Hospital
Information supplied by Manchester University NHS Foundation Trust