Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Caring experiences
Rated 5 stars out of 5
by Raymond Clarke - Posted on 07 March 2023
A very heartfelt thank you to all the staff of Syringa ward for the excellent care and compassion towards my mother who sadly passed away today. As a family we were kept up to date with all aspects of her care at all times. Most importantly a big thank you for the affection showed to us on a very difficult morning. You are all angels.
Visited Don't know on March 2023
Review titled Whipps Cross Hospital
Replied on 08 March 2023
Dear Raymond Clarke We would like to begin by offering you and your family our sincere condolences for your sad loss. In the midst of your grief, you have taken the time to share with us such positive feedback about the staff (who in your words), provided excellent care and compassion towards your mother on Syringa Ward at Whipps Cross Hospital, and for this we thank you. We are pleased that your family was kept informed about your mother's care throughout, shown kindness and affection during what was a "very difficult" time. We will ensure that your kind words are shared with the team. Please do not hesitate to contact the PALS Team on Tel. No 020 8535 6438 or via email to wxpals.bartshealth@nhs.net who will be happy to assist if you need any guidance or support. Kindest regards Central Complaints Team Barts Health NHS Trust
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Review titled Exceptional care
Rated 5 stars out of 5
by Raymond Clarke - Posted on 05 March 2023
My 101 year old mother was admitted to A & E where the resus team did an excellent job and couldn’t have been more caring. As a family, we were kept up to date at all times during very difficult circumstances. A big thank you to everybody involved in her excellent care.
Visited Accident and emergency services on March 2023
Review titled Whipps Cross Hospital
Replied on 06 March 2023
Dear Raymond Clarke Thank you for taking the time to share such positive feedback regarding the Resus Team at Whipps Cross Hospital. We are pleased to learn that you mother was provided with "excellent care and you family was kept up to date" throughout. We will ensure that your feedback is shared with the team, who we are sure will be very happy to receive this. Once again thank you, your comments which is very much appreciated. Kindest regards Central Complaints Team Barts Health NHS Trust
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Review titled Supportive staff
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2023
I came into have a laparoscopy, everyone was very friendly and kind from the moment I arrived. Everything was clearly explained. When I returned back to the ward I was continuing to vomit after trying to eat and drink and the nurses attended to me quickly and gave me extra time to feel better before discharging me. I couldn’t remember what exactly what the surgeon told me when I came out of theatre so the sister on the ward requested a doctor from the gynaecology team to come down to clarify what happened in my procedure which I really appreciated, I felt much better when I left because of this. All staff on the ward and friendly and kind natured, it was definitely one of the most positive experiences I’ve ever had at Whipps Cross so a really big thank you and shout out to the team on Plane Tree ward.
Visited General Surgery on March 2023
Review titled Whipps Cross Hospital
Replied on 27 March 2023
Dear patient Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Whipps Cross Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to wxpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Cental Complaints Team
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Review titled Efficient, helpful and very caring service
Rated 5 stars out of 5
by Paul S - Posted on 29 March 2023
I attended an appointment this morning for a hearing test in the Audiology Department and was extremely impressed with the kindness and helpfulness shown to me by the audiologist. In particular I enquired abot the possibility of "Bluetooth" hearing aids, only to be told that the repacement aids I had been sent some months earlier did indeed have this facility - and she then proceeded to show me how to install the app. on my phone which I very much appreciated. The audiologist whose name I sadly don't know is a real credit to the hospital. Incidentally this followed another very positive experience, this time with the dermatology department! On Friday of last week I was referred by my GP because of suspected skin cancer - to my amazement I then received a telephone call on Sunday offering me an appointment for yesterday. Once again I was treated with great kindness and respect and was given the reassurance that my problem was almost certainly far less serious than was feared! All in all two very happy experiences of Whipps Cross - well done!i
Visited Ear, Nose & Throat on March 2023
Review titled Whipps Cross Hospital
Replied on 30 March 2023
Dear Paul S Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Whipps Cross. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to wxhgovernance.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
Dealing with this hospital and in particular, the endoscopy department, is just horrendous. Referral was not dealt with and after much chasing with the Pals team, eventually received an appointment, albeit, two years late! Had pre assessment appointment and the staff was incredible rude and unhelpful. Given no info on the procedure and when I had to call back to ask a question I was told the they were ‘busy working’ and made to feel like a nuisance. I would never recommend this hospital to anyone.
Visited Gastrointestinal and Liver services on February 2023
Review titled Whipps Cross Hospital
Replied on 16 February 2024
Dear patient Thank you for taking time to contact us with feedback about Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net
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Review titled NHS did me proud
Rated 5 stars out of 5
by James Fordham - Posted on 21 February 2023
From arriving to A&E to leaving some 4 hours later, I can honestly say that I have nothing but good words to say. Considering shortages and difficult working conditions I felt really well looked after. Consultants checked on me regularly to ensure I was not stressed and I felt like real care and attention was given throughout. The same applies to my time 2 days later at the Ambulatory Emergency Care Centre. Well done everyone.
Visited Accident and emergency services on February 2023
Review titled Whipps Cross Hospital
Replied on 21 February 2023
Dear James Thank you for taking the time to share your observations and experience of the A&E department at Whipps Cross Hospital. Your views and feedback are taken very seriously, and we will ensure that this is escalated to relevant personnel. It is noted that even under the conditions described you were able to say that the care and attention given throughout was good. We know they will really appreciate your kind words, and that you took the time to share your experience. wishing you all the best Kind regards Central Complaint Team
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Review titled Some staff need training
Rated 3 stars out of 5
by Anonymous - Posted on 28 March 2023
Went in recently with a patient who had an appointment for an issue with her breasts. We asked whether a female doctor was available for the physical examination and the staff member at the desk rolled her eyes. There are a number of reasons why a person might ask to see a female doctor; there might be sexual trauma, or there might be religious reasons or other. Either way, as a medical professional, they should be impartial and what she should have done is said either yes or no - without the sass. The experience made the patient feel very small and belittled so some training in compassion would go a long way I would imagine! Other members of staff were a great help.
Visited Breast cancer services on February 2023
Review titled Whipps Cross Hospital
Replied on 29 March 2023
Dear patient Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpal.bartshealth@nhs.net Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Great service
Rated 5 stars out of 5
by Jessica Worthington-Little - Posted on 03 February 2023
Really impressed with the efficiently, care and kindness of the staff I encountered when using the an and e service last week. The receptionist was friendly and got us straight to the minors dept who dealt with us with 30 mins. They were also very friendly and kind. We were in and out in an hour which is very impressive when the department was very busy. Thank you whipps cross!
Visited Accident and emergency services on February 2023
Review titled Whipps Cross Hospital
Replied on 06 February 2023
Dear Jessica Worthington-Little Thank you for taking the time to send us such positive feedback about our staff In the Emergency Department at Whipps Cross Hospital. We were pleased that you found them to be kind, caring and friendly. We will ensure that your feedback is shared with the team who we are sure, will be very happy to receive your kind words. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Very rude staff
Rated 1 star out of 5
by Anonymous - Posted on 18 February 2023
I came in to ane last week and I have never ever been spoken to so rudely buy a member of staff in my life she was so rude to someone who was scared in extreme pain and all she said was I will be ok when I leave here it’s a fast paced job I’ve worked for the nhs for many years but if you can’t deal with hard situations then don’t work there and take it out on unwell people it’ was disgusting and I will be putting in a formal complaint about the woman and the way she treated me and your hospital is disgusting and needs a deep clean blood on floor and door handles is unacceptable and the behaviour of your member of staff working in the first door as you enter taking blood tests is nothing short of disgusting and I will be reporting her PALS
Visited Accident and emergency services on February 2023
Review titled Whipps Cross Hospital
Replied on 20 February 2023
Dear Patient Thank you for taking the time to share your feedback with us, following your visit to the Emergency Department at Whipps Cross Hospital. What you have described falls below the standards we aspire to at Barts Health NHS Trust, and we are sorry that this was your experience. We would welcome the opportunity to look into this and note that you intend to raise this with the PALS Team. For ease of reference, we are providing you with Whipps Cross Hospital PALS email address - wxpals.bartshealth@nhs.net and their Tel. No. 020 8535 6438. The team will be very happy to assist you further and ensure that this is escalated to the correct team for management. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Amazing wTd
Rated 5 stars out of 5
by Pata - Posted on 06 March 2023
I was omitted to Rowan Ward Bay l on 27th February, staying for almost a week. Going in as emergency could have been scary. However the opposite was true. The nurses were amazing, but one in particular stood out. Her name is Comfort Sanders. Great name, Great nurse; she went out of her way to put me at my ease as much as was possible. The whole team were great. Well done Rowan Ward. Food was excellent and on time. Whilst my condition was painful, nurses were with me immediately to keep it under control. A re-occurrence would not be nice, but with this experience there would not be the fear of going again.
Visited General Surgery on February 2023
Review titled Whipps Cross Hospital
Replied on 07 March 2023
Dear Pata Thank you for sending us your positive feedback following your recent stay on Rowan Ward at Whipps Cross Hospital. We are pleased that you had a pleasant experience and the nursing staff in your words "were amazing", especially Nurse Comfort Sanders. What you have described aligns itself perfectly to our values which we aspire to here at Barts Health NHS Trust. We will ensure that your feedback is shared with the team. Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust