Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled High standard of care.
Rated 5 stars out of 5
by Patricia Ainsworth - Posted on 22 May 2023
Not the first review I have given for Whipps Cross! Today I was in The Plain Tree Centre having treatment. The urology staff are so caring - often get the same nurse too! The surroundings were new to me, but I was very impressed with comfy chairs! The receptionist greeted me with a smile too.
Visited Day treatment services on May 2023
Review titled Whipps Cross Hospital
Replied on 22 May 2023
Dear Patricia Thank you very much for taking the time to provide such positive feedback about the “outstanding care” you received from the urology staff which we will ensure is shared with the team. We are very sure that they will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Humbling experience
Rated 5 stars out of 5
by Mo’s review - Posted on 10 May 2023
Urology department. From the receptionist to nurses to anaesthetists to surgeons. All were exceptional. The nurses were very informative and helpful in urology. They checked all my after care details and really went out of their way to find out all the information that I needed. The Anaesthetists were very careful considering my past episode. They were very careful and really calmed me down and kept me informed despite the pain and nerves. The surgeon Doctors, who were my previous surgeons were amazing. They explained the procedure clearly. The surgeon returned to see me after the surgery and explained the situation and the following after care. Thank you also to the helpful student nurses and cleaners Thanks to all who helped me. I was very humbled
Visited Urology on May 2023
Review titled Whipps Cross Hospital
Replied on 10 May 2023
Dear Mo Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Whipps Cross Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to wxpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled Terrible
Rated 1 star out of 5
by Kaashfa Chaudhary - Posted on 02 June 2023
A horrendous 8 hr experience. In extreme pain from my kidney but made to walk around various parts of hospital for different tests. Explained about feeling extreme cold and exhaustion...nothing done. No water or food provided. No one able to help or listen. After all this made to walk to pharmacy and queue for 1hr 30 mins to collect medicines. Had to walk back to a&e because they forgot to remove a line in arm used for blood tests. Terrifying and absolute exhaustion...now more ill than when I went there.
Visited Accident and emergency services on May 2023
Review titled Whipps Cross Hospital
Replied on 05 June 2023
Dear Kaashfa Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpal.bartshealth@nhs.net Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Administration ineffeciency
Rated 3 stars out of 5
by Ruth Reeve - Posted on 07 July 2023
I had a hearing test in February 2023 following a consultation with the ENT doctor in December 2022. I was referred to the Audiology service at Whipps Cross to be fitted with a hearing aid. After several weeks I was told to attend the drop in clinic at Whipps so I attended that clinic on Tuesday 30th May. The audiologist was extremely helpful and agreed that he would order hearing aids for myself and I would contacted with an appointment. As I have not heard anything from that department, I sent an email and was told I was on the waiting list for an appointment to be fitted with hearing aids. The initial appoint with the ENT department was on 24th December 2022 and I am still waiting to have my hearing aids. I realise it is not a life or death situation but I cannot believe that I am waiting for so many months. I have received various duplicate emails with conflicting messages. I hope that something can be done for me to be given an appointment soon and would hope that someone would look into this matter.
Visited Ear, Nose & Throat on May 2023
Review titled Whipps Cross Hospital
Replied on 10 July 2023
Dear Ruth Thank you for taking time to contact us with feedback following your visit to Royal London Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the team in the Patient Advice and Liaison service . You will need to provide them with of your details i.e. hospital or NHS, number, full name etc. and a more detailed summary of your experience which you can send via email to wxpals.bartshealth@nhs.net. You can also contact them by telephoning 02085356438 for further guidance and support. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Dreadful
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
The hospital is extremely dirty. Gowns on the floor. Expected to take a urine test in dirty toilets. Medical and reception on personal phone. I witnessed elderly being completely neglected. Heartbreaking.
Visited Urgent Treatment Centre on April 2023
Review titled Whipps Cross Hospital
Replied on 20 April 2023
Dear patient Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the team in the Patient Advice and Liaison Service( PALS). You will need to provide them with of your details i.e. hospital or NHS, number, full name etc. and a more detailed summary of your experience which you can send via email to:wxpals.bartshealth@nhs.net . You can also contact them by telephoning 02085356438 for further guidance and support. Kind regards Central Complaints Team
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Review titled Exceptional care
Rated 5 stars out of 5
by Vidya Permanand - Posted on 01 May 2023
I have been in the hospital since Sunday 23 April, first at A and E, then through Ambulatory care, Acute assessment 1 and then Victory Ward. Throughout my stay, I have experienced nothing but the very best care. The staff in each department, especially the nurses and Doctors in Acute assessment 1 and Victory Ward are exceptional, kind people who ensure that their patients are given the best care. The matron on Victory Ward is a dedicated nurse who really looks after her patients. The consultant doctors and the ward doctors are patient and deal with all sorts of people and from my observations treat everyone with respect. Yes, the waiting has been long, but I cannot allocate blame to anyone. I have been looked after very well, and I think it only fit to thank all of them publicly! Thank you all so very much, I am humbled by your dedication and care. My very best wishes to you all.
Visited Don't know on April 2023
Review titled Whipps Cross Hospital
Replied on 02 May 2023
Dear Vidya Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Whipps Cross Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to wxpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled great treatment
Rated 5 stars out of 5
by martina feeney - Posted on 08 April 2023
the doctor i saw last wednesday at rheumatology was very good, he explained everything i needed to know,, arranged xrays blood tests ect,, and he was so easy to talk to,, i have been attending a few years now,, and all the doctors and staff are very helpful and nice,
Visited Rheumatology on April 2023
Review titled Whipps Cross Hospital
Replied on 11 April 2023
Dear Martina Feeney Thank you very much for taking the time to write such positive feedback about the Rheumatology doctor you saw recently and the entire team. We are pleased to learn that you received such good person-centred care at Whipps Cross University Hospital, and will ensure that your kind words are shared with the Team. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Faultless quick treatment and care.
Rated 5 stars out of 5
by Deana Fryer - Posted on 15 April 2023
Arrived by ambulance with my elderly mum who had collapsed .Wonderful staff who calmly did blood tests ,blood pressure ,ct head scan and put her on a drip .Own big cubicle which was spotlessly clean .She was give sandwiches and tea .Very thorough checks .Such a positive experience .Also the 2 lovely paramedics who were so patient and caring . Just cant thank you all enough .
Visited Accident and emergency services on April 2023
Review titled Whipps Cross Hospital
Replied on 18 April 2023
Dear Deana Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Whipps Cross hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to wxpals.bartshealth@nhs.net We look forward to hearing from you Central Complaints Team
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Review titled Superb care
Rated 5 stars out of 5
by Hazel Capal - Posted on 06 March 2023
I attended the eye department today with my granddaughter, and was incredibly impressed with the whole experience. Various staff members asked if we needed directions, and even the friendly tea lady in the eye department added to the positivity. The optometrists she saw explained everything in great detail to a little girl, and were so kind, gentle and professional. Both my husband and I have attended the eye department in recent years, and always been impressed with the high standards we experience. Well done!
Visited Ophthalmology on March 2023
Review titled Whipps Cross Hospital
Replied on 07 March 2023
Dear Hazel Capal Thank you for taking the time to send us such positive feedback following your recent visit to the Eye Department at Whipps Cross Hospital with your granddaughter. We are pleased that you found all staff caring and supportive throughout. It is also most rewarding for us as a hospital to learn that both you and your husband has always been "impressed" with the service. We will ensure that your feedback is shared with the department who we are sure, will be very happy to receive this. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled 7 hours wait
Rated 1 star out of 5
by Farukh shafi - Posted on 18 March 2023
I had a stroke. Ambulance came and really good staff. In a&e at hospital ambulace area ecg and blood test done in 2 hours and then 6 hours wait and no doctor visit and heart ace started again due to wait.
Visited Accident and emergency services on March 2023
Review titled Whipps Cross Hospital
Replied on 20 March 2023
Dear Farukh Thank you for taking the time to share your feedback following your visit to Whipps Cross Hospital. We are sorry and disappointed that your experience fell below the standards we aspire to, here at Barts Health NHS Trust. We would welcome the opportunity to look into this in a more detailed and personalised way; if you would like this to happen, please liaise with the PALS Team on site. Kindly note that you will need to provide them with your NHS or hospital number, full name, date attended, contact number (would also be useful) and a summary so that they can ensure that the correct episode is reviewed. They can be contacted by email address wxpals.bartshealth@nhs.net. In the meantime, we will share your feedback with the department. Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust