Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled They working like a watch
Rated 5 stars out of 5
by Nadire Asllani - Posted on 02 March 2023
I want to thank this hospital for what they have done for me since my first day I arrived here with a very bad dislocated hip. I thank all doctors, nurses, physiotherapists, cleaners for great care they have given to me. One smile doesn’t cost anything, but it makes you feel safe and important to them. The staff is smiling, they tried to make you feel safe. Very well organised like a fútbol team.The doctor explained to me what he would do with my hip. I didn’t know that this hospital existed before I dislocated my hip. I’m very impressed with the discipline, correction and rules. I have been in other hospitals as well, but it looks to me totally different. I’m not mentioning names, because of the rules, but my good words have no end. We often are used to read bad reviews about hospitals, but we should appreciate and encourage the staff of hospitals when they are working very hard to save lives. When we are in great pain and in hopeless situation, then we are appreciating their sacrifice. So, when to leave a review, we have to see how hard they are working, what they are doing for us, and then we have to think what to say. So, all I want to say is a great thank you and congratulations to their great job that they are doing to save lives! My rate review is five stars.
Visited Orthopaedics on February 2023
Review titled Whipps Cross Hospital
Replied on 03 March 2023
Dear Nadire Thank you for this wonderful account of your admission at Whipps Cross Hospital. We will ensure that we pass on your feedback on to the team that looked after you, and to the wider team in ward. As you say, the personal touch and connection is key, and sometimes simple things which may not be immediately obvious when you are close to the situation, can make a huge difference. Thank you for taking the time to post your comment here. It will be a boost to all those involved in looking after patients to reach their optimum. Kind regards Central Complaints Team
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Review titled Maternity triage
Rated 1 star out of 5
by Anonymous - Posted on 21 February 2023
I went to maternity triage at 27 weeks pregnant, having experienced a sudden rush of fluid, that continued over a 24 hour period, and with the fear it could be amniotic. I waited for hours in the waiting room, hoping to be seen in the triage unit. As time went on, and patients came and went, I began to feel I was worrying unnecessarily and wasting their time. So after three hours, I asked for my notes back, and had to sign a waiver to say I was leaving of my own accord. The doctor or nurse who came out with my file didn't acknowledge me - just handed the file to the receptionist as I stood there and said to him: 'Get her to put a copy of the waiver in her notes.' And walked off. The whole experience was pretty dehumanising. I'm no clearer to understanding whether there was anything wrong, but think there mustn't have been.
Visited Maternity services on February 2023
Review titled Whipps Cross Hospital
Replied on 21 February 2023
Dear Patient Thank you taking the time to share your feedback following your visit to Whipps Cross Hospital. We are sorry and disappointed that your experience fell below the standards we aspire to, here at Barts Health NHS Trust. We would welcome the opportunity to look into this in a more detailed and personalised way; if you would like this to happen, please liaise with the PALS Team on site. Kindly note that you will need to provide them with your NHS or hospital number, full name, date attended, contact number (would also be useful) and a summary so that they can ensure that the correct episode is reviewed. They can be contacted by email address wxpals.bartshealth@nhs.net. In the meantime, we will share your feedback with the department. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Terrible Service
Rated 1 star out of 5
by Anonymous - Posted on 25 February 2023
Needed to see minor injuries unit due to worsening pain in arm 3 weeks after fall. The only time somebody even looked at my arm was to check blood pressure. All seemed rushed. Got a telephone appointment with a GP (which I am more than capable of doing myself) and they cannot refer me for a scan directly as my GP is in the borough of Newham so have to contact my own GP. Feels like a wasted journey and that it would have been easier if I could see someone face to face. I do not like going to hospitals for no reason and this is my first time attending minor injuries and I am very disappointed in the service.
Visited Accident and emergency services on February 2023
Review titled Whipps Cross Hospital
Replied on 27 February 2023
Dear Patient Thank you for taking time to contact us with feedback. We were sorry to read of your experience and disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into this, and feedback to you as appropriate. Should you wish for this to happen, please liaise with PALS Team on site who will be able to assist you. You will need to provide them with your contact details including a hospital or NHS number, and full details of the concerns you would like looked into. You can do this via email to at wxpals.bartshealth@nhs.net or telephone 0208 535 6438 for further guidance. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Very caring!
Rated 5 stars out of 5
by Patricia Ainsworth - Posted on 24 February 2023
Not for first time spent some time in Plane Tree Centre Yesterday 22.2.23. Always a pleasant experience, but one I have never written about. Such caring kind staff who go out of their way, to reassure, and explain proceedures to you. They work so hard, and definitely need an increase in their salaries. I left feeling my day had gone well, and another visit would be a pleasure.
Visited Day treatment services on February 2023
Review titled Whipps Cross Hospital
Replied on 27 February 2023
Dear Patricia Ainsworth Thank you for taking the time to share such positive comments about your experiences you have had and continue to have when you attend the Plane Tree Centre at Whipps Cross Hospital. We are pleased that you find the staff to be "caring, kind, reassuring" and they further support you by explaining procedures to you, which all no doubt helps with your experience within the service. We will ensure that your feedback is shared with the team who we are sure will be very happy to receive this. Thank you once again Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Fantastic Care
Rated 5 stars out of 5
by Wendy Mott - Posted on 30 January 2023
Excellent care by all the staff during the 12 hours I was in an and e , they were all very professional and kind , can’t praise everyone enough . Whipps Cross you were awesome , thank you so much
Visited Accident and emergency services on January 2023
Review titled Whipps Cross Hospital
Replied on 30 January 2023
Dear Wendy Mott Thank you for taking the time to share such positive feedback about the care you received from the staff in the Emergency Department at Whipps Cross Hospital. We are pleased to learn that the staff "provided you with excellent care, were professional and kind". We will ensure that your kind words are shared with the team who we are sure will be very happy to receive this. Kind regards Barts Health NHS Trust Central Complaints Team
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Review titled Thorough and compassionate care
Rated 5 stars out of 5
by Sam Hewitt - Posted on 02 January 2023
Attended A&E on New Years Day following a horse riding accident. Received an exceptionally high level of care - doctors were thorough, professional and caring. I was seen quickly and every precaution was taken. I was made to feel at ease and couldn’t fault the staff - the department was busy and they were clearly under pressure. However, all of the staff I came into contact with (doctors, nurses, CT scanning staff, xray) were fantastic.
Visited Accident and emergency services on January 2023
Review titled Whipps Cross Hospital
Replied on 02 January 2023
Dear Sam Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Whipps Cross Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to wxpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled Bad practice
Rated 2 stars out of 5
by Anonymous - Posted on 13 January 2023
Was told to wait a phone call from pharmacy the next day as they don’t have the stock of medicine that day I came to hospital . No phone call for 2 days , trying to call pharmacy many times but no answer . Don’t know what to do , I need the medicine for pain control .
Visited Don't know on January 2023
Review titled Whipps Cross Hospital
Replied on 16 January 2023
Dear Patient Thank you for taking the time to share your feedback. We are sorry that you are experiencing difficulties getting through to the Pharmacy Department at Whipps Cross Hospital and for the impact this is having on you. Please liaise with the PALS Team via email address wxpals.bartshealth@nhs.net or telephone number 020 8535 6438 who will be happy to assist you further. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Responsive and compassionate care for my toddler
Rated 4 stars out of 5
by Amy Williams - Posted on 27 January 2023
I had to take my toddler to A&E on Thursday 19th January because of breathing difficulties. The staff at Whipps Cross children's A&E were very caring and supportive, I felt like we were well looked after by them, particularly the nurse who was on shift that evening/ night.
Visited Accident and emergency services on January 2023
Review titled Whipps Cross Hospital
Replied on 30 January 2023
Dear Amy Thank you for taking the time to share your positive feedback about the staff who looked after you toddler at Whipps Cross Children's A&E. We are pleased that you found the staff to be "caring and supportive". We will ensure that your compliment is shared with the team who we are sure will be very happy to receive your kind words. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Everything is a waiting game
Rated 3 stars out of 5
by Anonymous - Posted on 30 January 2023
This concerns the Antenatal Clinic Whipps- They know when their busy days are - scans, bloods, clinics running etc. Being preg & having to queue 10 mins or more just to check in is ridiculous. Then they’ll say your late for your appt! One (very slow) person at the desk serving a queue that is out the door. Need to have more than one at desk when you have clinics running. Bloods also slow also! I took ticket at 3.10 and seen at 4pm when there were only 5 people ahead. Asked phlebotomist who confirmed she was only seeing ticketed patients at that time so no one else in between.... how does it make sense to see 5 patients in nearly an hour?! Esp when each patient was only inside for not even 5 mins.
Visited Maternity services on January 2023
Review titled Whipps Cross Hospital
Replied on 31 January 2023
Dear patient Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpal.bartshealth@nhs.net
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Review titled Atrocious service
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
Attend A&E 2115, did, was not called to the front desk for 30mins, then received a ticket , waited over 1hour to be seen , triage saw me 0059 , did not see a doctor until 4am. I asked a number of individuals how long the wait was and constantly being told each time 4-6hours every time I asked at various times, I asked where I was in the queue and no one could give me a straight answer , after 7 hours I left with suspected fracture arm. I will endure the pain and organise treatment at a private facility
Visited Accident and emergency services on December 2022
Review titled Whipps Cross Hospital
Replied on 14 December 2022
Dear Patient Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. It is noted that you will be seeking alternative private care as you left after a significant delay without being seen; we are sorry that you felt you had to do this. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpal.bartshealth@nhs.net Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust