University Hospital Of North Tees
Hardwick Road, Stockton-on-Tees, Cleveland, TS19 8PEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very impressive experience
Rated 5 stars out of 5
by Sandra Battensby - Posted on 09 March 2023
Wonderful appointment with gaenocologist She was senditive, empathetic and inspired confidence. Two nurses present for examination were helpful, understanding and a credit to the hospital.
Visited Gynaecology on March 2023
Review titled University Hospital Of North Tees
Replied on 16 May 2023
Thank you for taking the time to leave feedback following your visit to the Trust. We appreciate all feedback we receive. We are very glad to hear that you had a positive experience and that you were treated with empathy and sensitivity during your appointment. Please be assured that your kind comments will be shared with the team involved for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Wonderful staff and treatment
Rated 5 stars out of 5
by Kathryn Turner - Posted on 05 March 2023
Yesterday my sister and I attended this department with our 97 year old father. He had an infection, which he has experienced before. He told us about it that same morning, therefore we unfortunately had no option but to use the service on a Saturday morning. The whole department was amazing - from initial reception to the final assessment and treatment we were treated efficiently and in a calm, polite and pleasant way. Although it was very busy we were in and out in under an hour - fantastic. Thankyou so much to you all.
Visited Urgent Treatment Centre on March 2023
Review titled University Hospital Of North Tees
Replied on 16 May 2023
Thank you for taking the time to leave feedback following your visit to the Trust with your father. We are happy to hear that your father was treated quickly and received great care from all the staff involved. Please be assured that your kind comments will be passed on to the department for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Well worth the wait
Rated 5 stars out of 5
by Rick Smith - Posted on 26 March 2023
Turned up Saturday night unit was extremely busy. Staff apologised for likely long wait. My wife was extremely dehydrated after a4 week bout of flu something similar The live patient indicator screen indicated we could expect the full process from beginning to end to take about 5 and 1/2 hours. And so it did but it was well worth the wait. The staff from receptionist porters and medics were extremely sympathetic and couldn't do enough throughout the process My wife received a full once over and obviously testing results will never be quick but how important to get instant responses within an hour or so So thank you very much about all a credit to the organization and we are very fortunate indeed to be able to call on the services of this unit
Visited Accident and emergency services on March 2023
Review titled University Hospital Of North Tees
Replied on 22 May 2023
Thank you for taking the time to leave feedback following your visit to the Trust. We really appreciate all feedback that we receive. We are glad to hear that your wife received great treatment and that the staff you encountered were sympathetic and supportive. Please be assured that your kind comments will be shared with the department for their awareness. Kind regards, Patient Experience Team
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Review titled Fantastic support
Rated 5 stars out of 5
by Natalie Hodgson - Posted on 15 March 2023
I was admitted to the ward last week. My stay was wonderful even though i was in pain. The nurses were so kind and understanding. Honestly big thumbs up to all the staff though. You work so hard and still manage to put a smile on patients faces. Thank you so much.
Visited General Surgery on March 2023
Review titled University Hospital Of North Tees
Replied on 22 May 2023
Thank you for taking the time to provide feedback on NHS choices. We are happy to hear that your experience on the ward was positive and that the nursing staff were kind and understanding throughout your stay. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Poor Antenatal care
by Jolex93 - Posted on 08 June 2023
I was disappointed in the midwives - they seem overwhelmed and not able to cope with the workload. Chaos at appointments and having to wait for over a hour. Midwifes refusing to see patients as they had double booked. Constantly receiving texts with changed times , having to see a different midwife at every appointment and getting asked the same questions. No booking in system so midwives are unaware you have arrived. Very poor service and midwifes appear uninterested. Awful depressing clinic, conveyor belt service and not fit for purpose. Clearly a desperate shortage of midwifes.
Visited March 2023
Provided by Care opinion
Review titled University Hospital Of North Tees
Replied on 14 December 2023
Thank you for leaving a comment on NHS Choices. We are very sorry to hear of your experience at our Trust. Thank you for bringing this to our attention. If you would like the Trust to investigate your concerns formally, please do not hesitate to contact the Patient Experience Team on 01642 624719 or email nth-tr.PatientExperience@nhs.net and we will be happy to assist.
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2023
Had to visit urgent care due to a condition worsening and not being able to get a GP appointment. I wasn’t even there an hour and that was without a pre booked appointment, I just walked in. The doctor I saw was absolutely lovely, so caring and kind. I really couldn’t fault my visit and want to thank the team for their hard work and doing their best to look after everyone during these difficult times.
Visited Urgent Treatment Centre on January 2023
Review titled University Hospital Of North Tees
Replied on 15 May 2023
Thank you for leaving a comment on NHS Choices, we really appreciate your feedback. Please be assured that your kind comments regarding your experience will be shared with the team in Urgent Care for their awareness. Please accept our good wishes for the future.
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Review titled Maternity services - repeatedly cancelled appointments
by Jolex93 - Posted on 16 January 2023
Absolutely appalling maternity services. Must be a shortage of midwifes in North tees, Shocking lack of care and needs improving. Almost impossible to get a appointment with a midwife, they seem to think it's appropriate just to cancel appointments. Disrespectful attitude and no concern for pregnant women. Requested that I didn't want to see the midwife that repeatedly cancelled my appointments as she was clearly uninterested. I was told I could not change to a different midwife. I have now found out I can request another midwife. I feel it very unprofessional to misinform me. I have had to pay for a private scan as I have waited far too long. What is going on with maternity services in North tees. Why am I having to wait for antenatal care, this is very worrying. It has frightened me so much , and I am not looking forward to the rest of my pregnancy if this is the treatment that pregnant women have to endure.
Visited January 2023
Provided by Care opinion
Review titled University Hospital Of North Tees
Replied on 22 May 2023
Thank you for taking the time to leave feedback on NHS Choices, we appreciate all feedback that we receive as it offers us the opportunity to learn and improve services. I am sorry to hear of your poor experience and that this left you feeling frightened. If you wish for your complaint to be formally investigated, please do not hesitate to contact the Patient Experience Team by telephone on 01642 624719 or via email to nth-tr.PatientExperience@nhs.net. Kind regards, Patient Experience Team
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Review titled All staff members amazing!
Rated 5 stars out of 5
by Jade Bowers - Posted on 12 January 2023
Throughout my pregnancy, the community midwives at both north tees and rowan maternity hub were incredible and put us at ease throughout. My birth didn't exactly go to plan, but North Tees maternity services did absolutely everything they possibly could to reassure us and make our experience the best it could be. From the moment we stepped foot into the delivery room, we were made to feel comfortable and that we were in charge. Everything was explained and options were clearly discussed and explained to us, with no pushing to make particular decisions. The environment was warm, welcoming and peaceful with dimmed lights, a bath, ball, sofa, chair and even star lights on the ceiling. This setting made the first half of my labour extremely enjoyable. I ended up having an emergency c section, which I was terrified about. But every member of staff we came across, from midwives to doctors to surgeons to anaesthetists to students were beyond exceptional. Every single one made an effort to ensure I was comfortable, calm and supported - even down to wiping the tears from my eyes during surgery. The ladies on ward 22 were also incredible, they are so supportive and there whenever you needed them. I felt pretty useless after my section because I couldn't even lift my baby to feed him, but they were there as soon as you pressed the buzzer to help with whatever you needed - even if it was an hour's rest where they watched over baby! I wish I could thank every single member of staff again because honestly they were incredible! Thankyou everyone!
Visited Maternity services on January 2023
Review titled University Hospital Of North Tees
Replied on 22 May 2023
Thank you for providing feedback regarding the care you received from the North Tees and Rowan Suite Midwifery Service. We are really glad to hear that you received great care throughout your pregnancy and that you were put at ease by staff. Please be assured that your kind comments will be logged and shared with the area for their awarness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Great experience!
Rated 5 stars out of 5
by Mr R J Murray - Posted on 12 January 2023
Had to go to nort Tees Hospital after the onset of AF. Staff from the very beginning of my visit to the end were friendly, cheerful, helpful and professional. I could not have been cared for and treated better. Thank you all.
Visited Accident and emergency services on January 2023
Review titled University Hospital Of North Tees
Replied on 16 May 2023
Thank you for taking the time to leave feedback regarding the treatment you received from our Trust. We are very happy to hear that staff were friendly and professional, and that you received great care. Please be assured that your kind comments will be passed over to the team involved for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Lovely & friendly
Rated 5 stars out of 5
by Denis Byrne - Posted on 26 January 2023
I visited this hospital for the first time January 2023, must admit I had trouble finding the visitors car park. When I finally found a Blue Badge place I was struggling to understand the parking notice. ' Take your Blue badge to the security office to book in. I was pondering on this, is I take my blue badge away, I will get fined. Just then, a person, about to start work in the hospital asked me if I was ok, I explained my predicament, she soon explained what I had to do, I was so grateful. On entering the hospital i was reading the board to locate my cardio dept and once again some member of staff asked if they could help and showed me the direction I had to go. Even when I found my correct destination, the staff of the ct3 dept were wonderful. Full of praise for the staff at this hospital. Many thanks, Denis.
Visited Cardiology on January 2023
Review titled University Hospital Of North Tees
Replied on 16 May 2023
Thank you for taking the time to leave feedback following your visit to our Trust. We are very happy to hear that staff were able to assist you during your visit and alleviate your concerns. Please be assured that your comments with regards to the parking signage has been fed back to our Car Parking Team for their awareness and your lovely comments for the CT3 department have also been shared with their team. Please accept our good wishes for the future. Kind regards, Patient Experience Team
Information supplied by North Tees and Hartlepool NHS Foundation Trust