University Hospital Of North Tees
Hardwick Road, Stockton-on-Tees, Cleveland, TS19 8PEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great hospital loving caring staff
Rated 5 stars out of 5
by Lorraine fitzpatrick - Posted on 12 December 2022
Exceptional care from all the staff who took brilliant care of me Many many thanx L Fitzpatrick
Visited Accident and emergency services on December 2022
Review titled University Hospital Of North Tees
Replied on 15 May 2023
Thank you for leaving a comment on NHS Choices. We're glad to hear that your experience at North Tees and Hartlepool NHS Foundation Trust was a pleasant one. Please accept our good wishes for the future.
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Review titled Can not stick by appointment time!
Rated 2 stars out of 5
by Anonymous - Posted on 24 December 2022
I called this practice at around 4am after which I was given an appointment slot fo4 5:30 which I was told meant I wouldn't have to have a long wait. I am yet to be called in and it is now 6:33am what is the use of being given an appointment I probably would have been seen quicker if I turned up at 4am when I called.
Visited Urgent Treatment Centre on December 2022
Review titled University Hospital Of North Tees
Replied on 16 May 2023
Thank you for taking the time to leave feedback on NHS Choices. We appreciate your comments as these help us to learn and improve our services. We are very sorry to hear that you had a poor experience at our Trust and for the length of time you were waiting to be seen. If you would like the Trust to investigate formally, please do not hesitate to contact us by telephone on 01642 624719 or via email to nth-tr.PatientExperience@nhs.net. We will be happy to assist. With kind regards, Patient Experience Team
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Review titled Fantastic Team
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2022
The staff were all amazing. From the admin team to the nurses and doctors. The compassion and empathy provided to our family during this time will never be forgotten. We were made to feel welcome and never in the way, despite the department being busy. The doctors and nurses were fantastic at explaining everything to each family member and managing our emotional responses. The admin staff were caring and supportive towards our family who were understandably very upset. This was, and continues to be, a very difficult time for us but it was made a little easier by the professionalism and service of your great team. Thank you so much, from the bottom of our hearts. You really have a team of angels.
Visited Accident and emergency services on December 2022
Review titled University Hospital Of North Tees
Replied on 22 May 2023
Thank you for taking the time to leave feedback on NHS Choices. We appreciate all feedback we receive. We are very glad to hear that staff were able to provide much needed support at this difficult time. If you wish to provide further information, to allow us to share this with the team involved, please do not hesitate to contact the Patient Experience Team by email to nth-tr.PatientExperience@nhs.net. Kind regards, Patient Experience Team
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Review titled Fantastic Team
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2022
The staff were all amazing. From the admin team to the nurses and doctors. The compassion and empathy provided to our family during this time will never be forgotten. We were made to feel welcome and never in the way, despite the department being busy. The doctors and nurses were fantastic at explaining everything to each family member and managing our emotional responses. The admin staff were caring and supportive towards our family who were understandably very upset. This was, and continues to be, a very difficult time for us but it was made a little easier by the professionalism and service of your great team. Thank you so much, from the bottom of our hearts. You really have a team of angels.
Visited Accident and emergency services on December 2022
Review titled University Hospital Of North Tees
Replied on 15 May 2023
Thank you for taking the time to leave feedback on NHS Choices. We appreciate all feedback we receive. We are very glad to hear that staff were able to provide much needed support at this difficult time. If you wish to provide further information, to allow us to share this with the team involved, please do not hesitate to contact the Patient Experience Team by email to nth-tr.PatientExperience@nhs.net.
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Review titled Therapy team excellence
Rated 5 stars out of 5
by Judith Rutter - Posted on 30 November 2022
I have had rapid deterioration in my mobility, the whole of the therapy team have been fantastic at helping me maintain the best independence possible
Visited Physiotherapy on November 2022
Review titled University Hospital Of North Tees
Replied on 02 December 2022
Thank you for taking the time to share your feedback regarding your experience with the Therapy Team. We appreciate all feedback that we receive. Please be assured that we will share your kind comments with the team for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Caring and compassionate
Rated 5 stars out of 5
by Victoria - Posted on 01 November 2022
I attended for a hysteroscopy/biopsy today. Although this isn’t a pleasant experience, the consultants and their team showed genuine kindness and compassion at each and every stage of the process. They explained what they were doing and checked on my well-being frequently throughout the procedure. The team made me feel cared for, they were sensitive and respectful of my dignity throughout. The team made a potentially embarrassing, uncomfortable and unpleasant experience a hundred times better because of their kindness and compassion! Thank you!
Visited Gynaecology on November 2022
Review titled University Hospital Of North Tees
Replied on 02 November 2022
On behalf of North Tees and Hartlepool NHS Foundation Trust we thank you for taking the time to share your feedback. We greatly appreciate all feedback given to us, all comments are taken on board and they are extremely valuable in helping the hospital to run smoothly and improve the services we provide. It is great pleasure to hear that your experience with the clinical team was a positive one, despite such an unpleasant procedure. We have forwarded your compliments to the teams involved and will carry on working to a high standard to bring the best care we can give to our patients. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled caring and sensitive staff
Rated 5 stars out of 5
by M.Graham - Posted on 07 November 2022
All the staff were kind and sensitive and put me at ease, explaining all procedures .Thank you to all staff at the bowel screening department.
Visited Gastrointestinal and Liver services on November 2022
Review titled University Hospital Of North Tees
Replied on 07 November 2022
Thank you for taking the time to share your feedback regarding our services. We appreciate all feedback that we receive. Please be assured that we will share your kind comments with the team involved for their awareness. Please accept our good wishes for the future. Kind regards, Patient Experience Team
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Review titled Not apprioprite
Rated 1 star out of 5
by william jeffrey storey - Posted on 09 October 2022
Not the right place to be sending someone with Alcohol Problems, Anxiety and Mental Health problems, I was having sweats and withdrawal problems but still had to wait for seven hours to be seen, my panic got worse and I was having to self medicate to curb the panic, in the end they were just too busy this should have been dealt with by someone else, I do not blame the staff they have to treat life and death patients, but you cannot control panic attacks and In the end i was very distressed, the tablets they gave me relieved it but they were unable to prescribe me any to help my withdrawal, I need to stop to save my liver and pancreas but I am having to do it without help, if I stop apruptly I get potentially life threatening side effects where are the Alcohol nurses and Crisis Team? that is who I need.
Visited Accident and emergency services on October 2022
Review titled University Hospital Of North Tees
Replied on 02 November 2022
Thank you for leaving a comment on NHS Choices. We are very sorry to hear of your recent experience at our Trust. We will share you comments anonymously with the team for their awareness. If you would like the Trust to investigate your concerns formally, please do not hesitate to contact the Patient Experience Team on 01642 624719 or email nth-tr.PatientExperience@nhs.net and we will be happy to assist. Kind regards Patient Experience Team
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Review titled Ward 37 Amazing, professional and caring Staff
Rated 5 stars out of 5
by GERALD OLIVER - Posted on 15 November 2022
A massive thank you to all the staff on Ward 37, I was in total shock after being told that I had had a heart attack, the professional caring attitude of all the staff ensured that I was well looked after and prepared for my procedure, their positive attitude took away my fears, they truly are an amazing team of Angels, Thank you x
Visited Cardiology on October 2022
Review titled University Hospital Of North Tees
Replied on 16 November 2022
Thank you for taking the time to share your feedback regarding your recent admission to Ward 37. We are glad to hear that you had a very positive experience on the Ward. Please be assured that we will share your very kind comments with the staff on Ward 37 for their awareness. Please accept our good wishes for the future. Kind regards, The Patient Experience Team
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Review titled Lack of communication or advice
Rated 3 stars out of 5
by Arthur Kerr - Posted on 22 May 2023
I was due a review in September 2022 and did not receive any communication. telephoned haematology, would not help me, referred to secretary, said would see what can be done, result nothing, October telephoned secretary, result of call nothing, November, telephoned haematology, result nothing, referral to secretary , result we have an administration error , help = nothing Telephoned Pals complaints, result = one blood test and appointment in March 2023, This was cancelled, received appointment in June 2023 , 8 months late but so far no blood test requests for me?. So having an appointment here is only a probability.
Visited Haematology on September 2022
Review titled University Hospital Of North Tees
Replied on 23 May 2023
Thank you for taking the time to leave feedback on NHS Choices with regards to the care and treatment you have received from the Trust. We appreciate all comments that we received as each one offers us the opportunity to learn and improve our services. We are very sorry to hear that you are still encountering issues with Haematology services and that you are no further forward in your care. If you wish to reopen your complaint to allow the Patient Safety Team to investigate, please do not hesitate to contact the Patient Experience Team. We can be contacted by telephone on 01642 624719 or via email to nth-tr.PatientExperience@nhs.net. Kind regards, Patient Experience Team
Information supplied by North Tees and Hartlepool NHS Foundation Trust