Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Tunbridge Wells Hospital at Pembury.
Reviews
-
Review titled Children’s A&E
Rated 4 stars out of 5
by MJs Mum - Posted on 29 June 2023
Seen quickly by friendly triage nurse and doctor, very caring and happy with assessment and advice given. Only negative was that on entering the children’s A&E section after booking in, it wasn’t immediately clear where we should go to book in or wait. Several other parents experienced the same. We got there in the end.
Visited Accident and emergency services on June 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 June 2023
Dear Parent Thank you for taking the time to submit your feedback regarding your recent experience when bringing your child to Tunbridge Wells Paedatric Emergency Department. Though I was sorry to learn they were unwell I am pleased that they were seen quickly, the staff were caring and you were happy with the assessment and advice given. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the management team so that it can be shared. Once again thank you for your time and interest and I hope that you child has now made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
-
Review titled Worst hospital care
Rated 1 star out of 5
by Debra whitehead - Posted on 01 July 2023
Badly managed, poor patient care. Lack of doctors who do not communicate with nurses or patients. Nurses are not given authority to communicate with patients about the treatment they are receiving. This hospital lacks organisation and management putting patients lives at risk.
Visited Gastrointestinal and Liver services on June 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 10 November 2023
Dear Debra Thank you for taking the time to submit your feedback, though I am very sorry for your experience. Please can I suggest that you contact PALS on the details below, so that we can ascertain whether we are able to help you further. Once again I am sorry for your experience. With regards Jane Williamson PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net
-
Review titled Amazing Teams!
Rated 5 stars out of 5
by John T - Posted on 07 June 2023
I wanted to give my thanks to all the amazing staff of the hospital last night. It was incredibly busy and they were all under such immense pressure, but each and every member of staff gave impeccable, empathetic and heartfelt care throughout. A special shout-out to the nursing staff who just went above and beyond to make sure everyone was comfortable and well taken care of from the first step through the door. And a personal thanks for such an incredibly thorough and stress free diagnosis. I was looked after by the wonderful late shift A&E staff, the incredibly efficient CT ward and the wonderful nurses on the AMU who looked after me during a very daunting (on my part!) cannula experience. Every doctor that I saw were also reassuringly calm, level headed and knowledgable, which put my mind so at ease. Even the pharmacy went out of their way to make sure everything was perfect. Though nobody wants to end up in A&E all night… this remarkable team certainly took a scary scenario and turned it into a calm, patient and stress free experience. Many thanks again!
Visited Accident and emergency services on June 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 09 June 2023
Dear John Many thanks for taking the time to submit your feedback relating to your recent experience when attending Tunbridge Wells Hospital Emergency Department and Acute Medical Unit. Though I was very sorry to learn that you were unwell, I am very pleased that you found staff gave impeccable, empathetic and you was given heartfelt care throughout. I was also pleased to learn that you found staff to be reassuringly calm, level headed and knowledgeable, which put your mind at rest at which must have been a worrying time for you. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to all the teams that was involved in you care. I thank you again for your time and interest and sincerely hope that you have now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
-
Review titled Amazing Professional and Caring Service
Rated 5 stars out of 5
by John Fogarty - Posted on 12 May 2023
I went to A&E with chest pains on Sunday afternoon, and from the initial check in staff, to the nurses and doctors in the medics area, I had nothing but the most kind and professional service. It was a busy time on the coronation weekend, and the staff despite this did their best to get through the various cases
Visited Accident and emergency services on May 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 16 May 2023
Dear Mr Fogarty Thank you for taking the time to submit to your feedback on your recent experience when attending Tunbridge Wells Emergency Department. Though I was sorry to learn that you were unwell, I was pleased to learn that you received such kind and professional service. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the management team, so that it can shared amongst all staff. Thank you again and I do hope that you have now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
-
Review titled Superb
Rated 5 stars out of 5
by Sarah Sharp - Posted on 21 May 2023
Having recently spent a few weeks on Ward 20 I cannot praise the hospital and staff enough. The care and attention I received was second to none from every member of staff. Not just the nursing and clinical support staff, who were kindness personified, but the physios and OTs and doctors were so good as were the cleaning and catering staff who were all friendly and chatty. I had been a patient on the same ward a year ago and so many people remembered me which really goes to show how good the care and attention is. The A&E staff, and ambulance staff, were equally brilliant and made me feel safe and cared for from the outset. While I would not recommend needing hospital admission if you do need it then I cannot think you could find a better place to be than at Pembury.
Visited Don't know on May 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 23 May 2023
Dear Ms Sharp Thank you for taking the time to submit your feedback regarding your recent experience when attending Tunbridge Wells Hospital. Though I was very sorry to learn that you were unwell and had to stay in hospital I am very pleased that you felt the care and attention you received from all involved was 'second to none'. It is lovely to read that you felt everybody involved was good and that catering and domestic staff were friendly and chatty. All staff appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the Ward, OT/Physio, Catering and Domestic management teams, so that they can share amongst their staff. I thank you again for your time and do sincerely hope that you have now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
-
Review titled Excellent Standard of Care
Rated 5 stars out of 5
by KA1984 - Posted on 26 May 2023
I have nothing but the utmost respect and praise for the staff at Tunbridge Wells Hospital. I received an incredibly high standard of care from every individual I encountered during my treatment. I was treated by professionals who were kind, knowledgable and caring. As a nervous patient I was put at ease by all involved in my care. Thank you.
Visited Don't know on May 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 31 May 2023
Dear Patient Thank you for taking the time submit your review regarding the care and treatment you received when attending Tunbridge Wells Hospital recently. Though I was sorry to learn that you required treatment I am pleased that you received a high standard of care from everybody and was treated by professionals who were kind, knowledgeable and caring. Staff always appreciate receiving such kind words and praise so I would be grateful if you could inform me via email, address as below, of where you were treated, so that I can ensure your feedback is passed to the relevant teams. Thank you again for your time and interest and I do hope that you have now made a full recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
-
Review titled Amazing Kindness and Professionalism
Rated 5 stars out of 5
by John Fogarty - Posted on 12 May 2023
I was transferred from A&E to the CCU on Monday 8th May 23, and from the moment I entered the unit, the staff were amazing. They were very professional but also very kind and human, while at the same time ensured my condition was managed. The surgeons were brilliant and fully explained the options, and executed my angiogram and angioplasty with such care and understanding. I will be forever grateful to everybody involved for their amazing care.
Visited Cardiology on May 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 16 May 2023
Dear Mr Fogarty Thank you for taking the time to submit to your feedback on your recent experience when being admitted to the Critical Care Unit. Though I was sorry to learn of your admission, I was pleased to learn that you received such kind and professional service from all staff and you were kept fully informed of your options. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the management team, so that it can shared amongst all staff. Thank you again and I do hope that you have now made a full recovery from your recent procedure. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
-
Review titled Really good experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
Received great support from nhs 111 advising me to go to hospital, when I arrived my referral was already at accident and emergency , my subsequent examination and treatment was thorough and although I had to return to the surgical assessment unit the following morning the experience was really supportive and thorough. Throughout the experience all levels of staff were kind and professional, maintaining my dignity in what was a very undignified situation. I am incredibly grateful that the hospital and its staff were there for me.
Visited Accident and emergency services on April 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 25 April 2023
Dear Patient Thank you for your email and I am sorry to learn that you were unwell and had to attend Tunbridge Wells Hospital Emergency Department recently. However I am pleased that you found staff to be kind, professional and dignified. Staff always appreciate receiving such kind words and praise so therefore please be assured I have passed your feedback to the Emergency Department Management Team, so that is can be shared with all staff. Thank you again for your time and interest and I do hope that you have now made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
-
Review titled The Saints still live
Rated 5 stars out of 5
by John White - Posted on 30 April 2023
My wife, a heavy smoker was admitted with excaerbated copd which turned out to be compicated by covid. After triage and assessment the prognosis was not promising. My treatment as an attending relative was impecable. I was allowed to remain with the patient throughout the admission, even after the covid positive diagnosis. I had to leave her before further assessment and treatment to organise transport, etc, of other fanily members. We were visiting an elderly relative in Tunbridge Wells, and staying the night in a hotel. Throughot the next hours I had no knowledge of ny wife;s condition, which was vety worrying, although I was aware that all efforts were being made to save her life. I was very encouraged when I eventually made contact with the direct numbr for Ward 21 later that afternoon to hear that she was misbehaving and trying to get out of bed, and taking off her oxygen mask. During the next few days I was joined by our two daughters for a reunion of just us four, a juxtaposition unprcedented for 30 years. We were allowed access, initially permanent, but later curtailed to 12pm - 7pm. The ward staff were amazingly attentive. We feel so privileged to have been there and for our succesful discharge, but saddened that not all patients make it to the front door.. I don't really understand the new covid rules, but your handling of our case was sensitve and care-full. All our love to the beautiful people at Pembury John Carol, Alex amd Becci xxxx
Visited Respiratory Medicine on April 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 03 May 2023
Dear John and Family Thank you for taking time to send your feedback regarding your wife's care and treatment received at Tunbridge Wells Hospital at the Emergency Department and then on Ward 21. Though I am sorry to learn that she was unwell I am very pleased the she made a recovery and that you found Ward staff to be attentive. Staff always appreciate receiving such kinds words and praise, so please be assured that I will pass your feedback to the management teams so that it can be shared amongst all staff. I thank you again for your time and interest which is much appreciated. With regards. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
-
Review titled Exceptional service
Rated 5 stars out of 5
by Andrew Hayden - Posted on 14 April 2023
Prompt, efficient, caring, concerned service from the A&E staff - from the welcoming, friendly and smiling triage people, through to reception and radiography and the doctor, exceptional service. Thank you so much
Visited Accident and emergency services on April 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 April 2023
Dear Mr Hayden Thank you for taking the time to submit your feedback regarding your experience when attending Tunbridge Wells Hospital Emergency Department recently. Though I am sorry to learn that you were unwell, I am pleased that you found staff to be prompt, efficient, caring and concerned. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the Emergency Department management team, so that it can be shared amongst all staff. Thank you again for your time and I do hope that you have now made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust