Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Out standing care
Rated 5 stars out of 5
by June Atkins - Posted on 01 November 2023
My husband and I attended an and e in 31st October. He had suspected urine infection related to previous brachytherapy and he has sub pubic catheter. I do not know the name of the doctor we saw at around 11.30 pm but cannot praise his caring, professional and thoroughness too highly. We think he was outstanding He even rang as after we left an and e with further helpful advice that he had researched for us from uroligy. Despite the enormous pressure of work from an an and e absolutely full he made us feel that we were important to him and we in no sense felt rushed. Thank you
Visited Accident and emergency services on October 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 02 November 2023
Dear Mrs Atkins Thank you for taking the time to submit your feedback following your husband's recent experience when attending Tunbridge Wells Hospital Emergency Department. Though I was sorry to learn that he was unwell, I am pleased that the doctor caring for your husband was caring and professional. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass them onto the team. Thank you again for your time and interest. With regards Jane Williamson PALS Officer 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net
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Review titled Fantastic care throughout my stay
Rated 5 stars out of 5
by David Littleton - Posted on 05 September 2023
Admitted to Pembury hospital for emergency hernia repair surgery and honestly can't begin to explain how impressed I was with the fantastic care I received from all staff. I was kept informed about my surgery throughout my stay and truly felt that staff went out of their way to ensure that I was comfortable and incredibly well looked after. An outstanding hospital full of kind, caring, friendly and highly skilled staff. Thank you for taking such good care of me.
Visited General Surgery on September 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 08 September 2023
Dear Mr Littleton Thank you for taking the time to share your experience when attending Tunbridge Wells Hospital recently. Though I was sorry to learn that you were unwell, I am pleased to learn that you received fantastic care from all the staff. I am also pleased that you was kept informed and that you felt staff went out of their way to ensure that you was comfortable and well looked after. Staff always appreciate receiving such kind words and praise for their hard work and efforts, so please be assured that I have passed them to the relevant Emergency Department / Ward Teams so that it can be shared with the rest of the staff. I thank you again for your time and interest and do sincerely hope that you have now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960- 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled A & E Brilliant
Rated 5 stars out of 5
by Margaret Prince - Posted on 17 August 2023
I attended A&E Sunday at 8pm. I'd caught my trouser leg with my other foot which caused me to fall very heavily onto block paving. I went down at an angle on my side and head. I had tripped on the Saturday evening, and it was the Sunday my left side was really giving me a lot of pain and around my eye (though not painful), was black down to my cheek and very swollen. My husband took me to A&E about 20:00. I checked in at the reception, a very efficient, friendly young lady swiftly saw to me and asked me to wait. I was then seen by a young women who took all my details, before I was processed. I was given an ECG, 3 X-rays and a CT scan, plus examinations and other chats and details. The Dr then let me (us) know that I had a cracked rib, severe bruising etc, and what do do if anything changed and how to treat my injury, and we left 23:30. The attention I received was exemplary, all the staff including a porter, I encountered were helpful, efficient, friendly as well as competent. They made what might have been a traumatic experience a very positive one. The Dr. was superb and made me feel like his only patient, with a great attitude. I would like the staff on duty that night (Sunday,13th August) to know that their effort and attitude was very much appreciated. With best wishes Margaret Prince
Visited Accident and emergency services on August 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 22 August 2023
Dear Mrs Prince Thank you for taking the time to send your feedback relating your recent experience when attending Tunbridge Wells Hospital Emergency Department. Though I was very sorry to learn that you sustained such a nasty fall, I am pleased that the attention you received from all staff was exemplary and that they were helpful, friendly, efficient as well as competent. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to the Emergency Department and Estates and Facilities Management Teams, so that it can shared. I thank you again for your time and interest and do sincerely hope that you make a full and speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953
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Review titled Amazing care
Rated 5 stars out of 5
by Ian Godfrey - Posted on 17 August 2023
My 94 year old mother had a fall in Tonbridge and was taken to the hospital by an Ambulance team that happened to be nearby. The care she got for everyone involved was just great to witness especially the 2 doctors that signed here off to go home. They gave so much care and respect it was very humbling and her age was clearly no barrier to her treatment which included a CT scan shortly after arrival at the hospital. Follow up care was also arranged and I just want to say a sincere thank you to all those involved.
Visited Accident and emergency services on August 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 August 2023
Dear Mr Godfrey Thank you for taking the time to submit your feedback regarding your mother's experience when attending Tunbridge Wells Hospital Emergency Department. Though I was sorry to read she sustained a fall, I am very pleased that she was given so much care by the team. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass them to the management team, so that they can be shared with the rest of the team. I thank you again for your time and interest and sincerely hope that your mother has made a speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Great Practice
Rated 5 stars out of 5
by Frances Lyons - Posted on 23 August 2023
My son (10) had a potential neck injury from a sports camp and we are so grateful for the wonderful care he received from the ambulance staff, children’s A&E, the MRI scanning team and the Hedgehog Ward. It was really scary as he had a possible head/ neck injury and the staff were so thorough and kind even though they were so busy. All the doctors explained everything in easy to understand terms and left no stone unturned. The nurses were always helpful and kind even when we got a bit impatient to go home. Please can our thanks be passed to everyone involved and the orthopaedic doctor who saw us just before we went home (and to the other doctors too). Our sincere thanks to such hard working and excellent professionals.
Visited Intensive Care on August 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 August 2023
Dear Frances Thank you for taking the time to submit your feedback. Though I was sorry to learn that your son suffered a neck injury, I am pleased to learn that the doctors and nurses were helpful, kind and took time to explain everything to you. Staff always appreciate receiving such kind words and praise so please be assured that I have passed your feedback to the management teams, so that it can be shared amongst their staff. Thank you again and I do hope that your son has now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled A massive thank you
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2023
From the moment my daughter fell from her horse, the medical care at Pembury hospital has been quite incredible. The ambulance was with her within 8 minutes, where the paramedics attended to her injuries with expertise and sensitivity, helping my daughter come to terms with a broken leg for the second time. The junior doctors strike, certainly worked in her favour. A&E was remarkably quiet and she was attended to, fast and efficiently. Even to the point that she was assessed, x-rayed, procedure explained, pain management discussed and the op advised for the next day, before heading to a ward for a good night’s sleep. All in a matter of 8 hours from the fall. I would love to name each and every health provider who cared for my daughter over the 8 days at Pembury, but they know who they are, and we thank you will all our heart.
Visited Major trauma on August 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 31 August 2023
Dear Parent Thank you for taking the time to submit your feedback on your daughter's recent experience when attending Tunbridge Wells Hospital Emergency Department. Though I was very sorry that your poor daughter fell from her horse and broke her leg, I am pleased that she was seen, treated and admitted so quickly. I am also pleased that everything was explained to you, which as a parent must have been a relief. Staff always appreciate receiving such kinds words and praise, so please be assured that I will pass these onto the relevant teams that cared for your daughter. Thank you again for your time and interest and I do sincerely hope that your daughter is making a speedy recovery and is not too traumatised by the accident. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Visit was pointless
Rated 2 stars out of 5
by Anonymous - Posted on 12 August 2023
111 GP recommended that I get a particular scan done, A&E Dr refused to. Waiting over an hour to get samples taken, told results would take over 2 hours. No point turning up to A&E for help unless your bleeding or in an ambulance. I now have to wait to see my GP to get a referral for the tests & scan I was told to get in the first place. I’m normally full of praise for hospital staff but I felt very let down by the Dr I saw today.
Visited Accident and emergency services on August 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 August 2023
Dear Patient Thank you for taking the time to submit your review regarding your recent experience when attending Tunbridge Wells Hospital Emergency Department and I am sorry that the service did not meet with your expectation. Can I please suggest that your contact PALS direct so that we can discuss your concerns further. Once again I am sorry for your experience. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Professional and Courteous Service
Rated 5 stars out of 5
by Mark Hamilton - Posted on 25 August 2023
Following a video call with a doctor, through my private insurance, I was advised to attend A&E as soon as possible as I had chest pains. The team at A&E, took my bloods, did 2 ECG's and an X-ray and diagnosed muscular damage, which I thought it was. I was impressed with the support and service that all the team provided and throughly appreciated, Thank You!!!
Visited Accident and emergency services on August 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 August 2023
Dear Mr Hamilton Thank you for taking the time to give feedback on your experience when attending Tunbridge Wells Hospital Emergency Department. Though I was sorry to learn that you were unwell I am pleased that the service your received was professional and courteous. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass these onto the management team so that they can be shared with the team. Thank you again and I do hope that you have now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled 5 star team
Rated 5 stars out of 5
by chris hall - Posted on 03 August 2023
8th june 9 pm went into A and E e with high blood pressure . From the front desk to the exit some time later , having had blood taken an ECG a diagnostic analysis and change of meds . I am so grateful for the calming and expert attention I received . Also amazed for the patience shown to certain troubled individuals.
Visited Accident and emergency services on June 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 04 August 2023
Dear Chris Thank you for taking the time to submit your feedback regarding the care and treatment you received when attending Tunbridge Wells Hospital Emergency Department recently. Though I was sorry to learn you were unwell, I am pleased that you felt you received calming and expert attention. Staff always appreciate receiving such kind words and feedback, so please be assured that I will pass this to the Emergency Department Management Team, so that is can be cascaded throughout the Department. Once again thank you for your time and interest and I do sincerely hope that you have now made a full and speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Amazing staff
Rated 5 stars out of 5
by Claire Fletcher - Posted on 30 June 2023
I recently attended the admissions/short stay surgical unit. From the moment I arrived on the unit, until discharge later that same day the whole experience was faultless. The staff were helpful, professional and friendly, from reception right the way through to the short stay ward. It is a very busy unit and you can see they all are working really hard but still manage to put the patient first. The staff in the anaesthetics room and ward staff were amazing. I was a little apprehensive about procedure, but the staff in pre op put me at ease. The after care on the ward even down to the cups of tea and sandwiches was great. Thank you to all the staff.
Visited General Surgery on June 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 06 July 2023
Dear Claire Thank you for taking the time to share your experience when attending Tunbridge Wells Hospital Short Stay Surgical Unit recently. Though I was sorry to learn that you required a procedure, I am pleased that you found staff helpful, professional and friendly and that overall your experience was good. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed them onto the relevant management teams, so that they can shared with their staff. Thank you again for your time and I do sincerely hope that you have a full and speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust