Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Tunbridge Wells Hospital at Pembury.
Reviews
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Review titled Worst hospital ever
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2024
Don't ask for a drink of milk at 9pm as you will be told you had one earlier and no drink given l walked out after being in patient on acute medical ward no Duty of Care at this hospital by there trained staff
Visited Don't know on January 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 January 2024
Dear Patient Thank you for taking the time to submit your feedback regarding your recent experience when attending Tunbridge Wells Hospital Acute Medical Unit. I am very sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team on the contact details so that we can discuss your concerns further. Once again I am sorry for your experience. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled AMU
Rated 5 stars out of 5
by Anonymous - Posted on 05 February 2024
I have spent a week in AMU. The staff have been nothing but helpful, bending over backwards to make my stay as comfortable as possible. At night the staff are incredibly busy but have had time to make drinks, if asked, as well as providing excellent care. The nurses, doctors and nursing assistants go above and beyond. The professionalism of all staff is amazing from the doctors to the cleaners. I have had to stay in many hospitals due to ill health and long standing issues but this has been the best one by far.
Visited Accident and emergency services on January 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 09 February 2024
Dear Patient Thank you for taking the time to submit your review on your recent experience when at Tunbridge Wells Hospital. Though I was sorry to learn you were unwell, I am pleased that you received excellent care and felt that staff went above and beyond. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to all the teams involved. Thank you again for your time and I sincerely hope that you have made a full recovery. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great Care
Rated 5 stars out of 5
by Maureen Nurse - Posted on 10 January 2024
I attended a Urology procedure today. The team were professional & treated me with the utmost care & respect from start to finish. I felt safe in their hands. Thank you team.
Visited Urology on January 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 12 January 2024
Dear Maureen Thank you for taking the time to pass on your feedback relating to the care you received recently from the Urology team. I am pleased that the team were professional and treated you with the utmost care. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass them onto the team. Thank you again for your time and interest. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Went above and beyond for my 12 yr old son
Rated 5 stars out of 5
by Dawn Beeby - Posted on 15 December 2023
Following a PE incident at school where my 12 year old son’s knee was pushed inwards, he has received a wonderful service ftom Twells paediatric A&E, X Ray, CT scan team, Maidstone MRI, and back to Twells physio dept! Yes I had to fight to get an appointment in a reasonable timeframe but it was worth it because the staff from all departments definitely went above and beyond. Thank you
Visited Pain Management on December 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 21 December 2023
Dear Ms Beeby Thank you for taking the time to provide your kind feedback on the care and treatment your son received recently when attending Tunbridge Wells Hospital. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass them on to the relevant teams. Thank you again and I do hope that your son has now made a full recovery. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Fantastic care at Pembury Hospital
Rated 5 stars out of 5
by Timothy Allchin - Posted on 15 January 2024
I was in Pembury hospital for 9 days for a stomach ulcer. I had outstanding care and all of the hospital staff were caring and simply Amazing. Bravo.
Visited Don't know on December 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 January 2024
Dear Mr Allchin Many thanks for taking the time to submit your feedback regarding your care and treatment at Tunbridge Wells Hospital recently. Though I was sorry to learn that you were unwell, am very pleased that you received outstanding care from the staff. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed them to the Ward Team. Thank you again, I do hope that you have made a speedy recovery. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent service
Rated 5 stars out of 5
by Colin johnson - Posted on 14 December 2023
From the moment I arrived until I left I was treated with the utmost respect and professionalism, being kept informed at all stages what was going on
Visited General Surgery on December 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 December 2023
Dear Colin Thank you for taking the time to submit your kind words regarding your recent experience at Tunbridge Wells Hospital. Staff always appreciate receiving such kind words and praise, so therefore if you could provide me with further details on which Division you attended, I can ensure that they are forwarded to them. Thank you again and I do sincerely hope that you have made a full and speedy recovery. With regards Jane PALS 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net
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Review titled Delevering care
Rated 5 stars out of 5
by William moody - Posted on 14 November 2023
From a&e through coronary care, I have been treated to out standing care. From friendly doctors to outstanding nursing care . Nothing is a problem. They go above and beyond and every procedure is well explained.
Visited Cardiology on November 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 November 2023
Dear Mr Moody Thank you for taking the time to submit your kind words and praise for the staff that cared for you when attending Tunbridge Wells Hospital. Though I was sorry to learn that you were unwell, I was pleased that your were treated with outstanding care by friendly doctors and nurses who took the time to explain everything to you. Staff always appreciate receiving such feedback, so please be assured that I have passed this onto the management teams, so that is can be shared amongst the staff involved with your care. Thank you again for your time and interest, which is much appreciated. With regards Jane Williamson PALS Officer 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net
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Review titled Maternity is excellent
Rated 5 stars out of 5
by Anonymous - Posted on 13 December 2023
We were treated with so much care and attention during the birth of our daughter. We had complications and all the staff were just incredible! I really can't fault the hospital and staff at all. They are superb.
Visited Maternity services on November 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 December 2023
Dear Parents Thank you for taking the time to submit your recent experience when attending Tunbridge Wells Hospital Maternity Unit. I am so pleased to learn that you were treated with care and attention. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass them on. Congratulations on the birth of your daughter and I sincerely hope that you both enjoy parenthood. With regards Jane PALS Officer 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net
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Review titled Awful experience; children's A&E
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2023
Went with my daughter on a Monday evening, sent by GP with suspected appendicitis. 7 hour wait with no feedback as to what was happening. We nearly self-discharged but were made to feel guilty so didn't. The room temperature was 26 degrees (as seen on 2 wall thermostats) and the Nurse Station had a fan pointed at it as a result. No such luck for the patients. Surely that's not healthy? There were also two staff at the Nurses Station walking around coughing into their arms all the time. People were sitting on the floor (including kids), irate, crying and sleeping (including my daughter). There were plenty of staff but don't understand why the process took 7 hours. Awful experience. We have literally been to a hospital in a 'developing country' this year and had an experience which was better by multiples. Net result is a daughter now unwilling to report adverse health symptoms as a result of not wanting to go through this again. What on earth happened here?
Visited Accident and emergency services on November 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 November 2023
Dear Parent Thank you for taking the time to provide feedback on your recent experience when bringing your daughter to Tunbridge Wells Hospital Paediatric Emergency Department. I am very sorry to learn of your experience and would suggest that you contact PALS on the details provided below, so that we can assist and investigate further. In the meantime please be assured that I have passed your feedback to the Paediatric Emergency Department Management Team so that it can be shared amongst the team and used as a learning tool to enhance future patient experience. Once again I am sorry for your experience. With regards Jane Williamson PALS Officer mtw-tr.palsoffice@nhs.net 01622 224960 01892 632953
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2023
The department was so well organised I was seen very promptly .The Dr and all staff were kind,helpful and efficient, I couldn’t be more impressed. Thank you to all staff involved
Visited Breast cancer services on October 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 13 October 2023
Dear Patient Thank you for taking the time to submit your feedback regarding your recent experience when attending Tunbridge Wells Hospital Emergency Department. Though I was sorry to learn that you were unwell, I am pleased that you were seen promptly and staff were kind, helpful and efficient. Staff always appreciate receiving such kinds words and praise, so please be assured that I have passed your feedback to the management team so that it can be shared amongst all staff. I thank you again for your time and interest, which is much appreciated. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust