Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great care
Rated 5 stars out of 5
by Nate potter - Posted on 29 March 2024
I was seen aenp on the night of the 29/03/24 in paediatric ED with an eye injury. Her care was amazing and so caring. Big thanks to all the team on that night. They were lovely. Thankyou
Visited Accident and emergency services on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 02 April 2024
Dear Mr Potter Thank you for taking the time to share of your experience when attending the Paediatric ED. Rest assured I will have great pleasure in sharing your kind words about the amazing and caring treatment you received with the ED management team. Best wishes Sylvia PALS OFFICER
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Review titled disgusting treatment
Rated 1 star out of 5
by David Gearing - Posted on 04 March 2024
for the second time i have been cancelled, this time at 07:47 04/03/2034, as a voice mail. I was at work, finished work at 08:00 and went to the hospital, after sitting for an hour and not being spoken to , I asked and found out I was cancelled again,Since September I have had 4 pre ops for treatment on my hip and now will need another one, I feel I am being ignored and treated extremely badly by this hospitaland will be consulting with a higher authority
Visited Cardiology on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 07 March 2024
Dear Mr Gearing We are very sorry to read of your cancelled appointments and that you feel ignored. We would be happy to look into this should you wish to contact the PALS team by email at mtw-tr.palsoffice@nhs.net or phone at 01622 224960/01892 632953 Best wishes Sylvia PALS Officer
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Review titled Superb treatment of my head injury
Rated 5 stars out of 5
by Simon Longworth - Posted on 27 March 2024
I received exceptional treatment Yesterday and would like thank everyone for their kindness and care. A lot of time was taken checking for other problems I may of had.
Visited Accident and emergency services on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 02 April 2024
Dear Mr Longworth Thank you for taking the time to leave your feedback. It is so nice to read of the kindness and care you received when attending the Emergency Department (ED). Staff always appreciate receiving kind words so please be assured I have passed your feedback onto them. Best wishes Sylvia PALS Officer
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Review titled Kindness and reassurance
Rated 5 stars out of 5
by Margaret Williams - Posted on 10 March 2024
I visited A and E yesterday and also had a CT scan. All the doctors and nurses were kind from the outset and I was treated promptly and with kindness and respect at all times. I was anxious and in quite a lot of pain and the A and E Registrar was so kind and reassuring. He explained everything very carefully to me and carried out any procedures with such consideration. I would be grateful if you could please pass on my thanks to all the team. I cannot praise them enough.
Visited Accident and emergency services on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 12 March 2024
Dear Ms Williams Thank you for taking the time to share your experience and I was pleased to read that you were shown kindness and respect when you attended the Emergency department (ED). Staff appreciate and value feedback and I will have great pleasure in sharing this with the ED management team today who I am sure will be thrilled to know the impact the team had on your care and treatment. Best wishes Sylvia PALS Officer
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Review titled Mislaid records
Rated 2 stars out of 5
by Anonymous - Posted on 14 March 2024
I attended at the request of my GP. After a wait in reception of two hours I saw the doctor who ordered blood tests and X-ray. I then had to sit in a small waiting room so my husband couldn’t join me. After three hours I still hadn’t had a blood test. I asked at reception and my paperwork had been mislaid. I had that done then x ray. More waiting for results, and a wait for a cat scan. Another wait of one hour thirty minutes for results of cat scan. All in all 11 hours in A and E. mine were not the only Notes which were mislaid as I heard conversations such as “where are the patients notes” and “We’ve lost his notes”. Having work for the NHS for 13 years I appreciate how pushed staff can be but surely losing notes holds things up?
Visited Accident and emergency services on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 March 2024
Good morning Thank you for taking the time to share your experience when attending the Emergency Department (ED). I was sorry to read of the long wait you had and concerns surrounding your mislaid notes. We would be happy to look into this further for you should you wish to contact PALS by email at mtw-tr.palsoffice@nhs.net or by phone at 01622 224960. Kind regards Sylvia PALS Officer
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Review titled Amazing and caring staff
Rated 5 stars out of 5
by Rebecca - Posted on 01 April 2024
Ended up in a@e on Saturday with stage 4 tonsillitis and unable to drink , I was seen very quickly by the on call gp and was swiftly admitted to majors to be given iv,s to be seen by the amazing ent doctor ,, the nurse who looked after me was very caring and made sure I was pain free . I was then giving a bed on the ssu ward for the night were all the staff went above and beyond and kept me comfortable for the night I can not fault any of the staff I encountered they were amazing Thank you
Visited Accident and emergency services on March 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 03 April 2024
Dear Rebecca Thank you for taking the time to share your experience with us. It is always a pleasure to read such kind works and I was pleased to read that you were seen quickly and cared for by staff that went above and beyond. I hope you are recovering well and I will have great pleasure in sharing this feedback with all the staff in ENT, ED and SSU. Best wishes Sylvia PALS Officer
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Review titled Ward 10 winter ward
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
Wonderful care. Outstanding, thoughtful, caring nursing , cleaning and catering staff. Can not criticise in any way. Clean, well looked after surroundings. Well informed for every care plan decision, with OT and physio brought in to help me cope with after care at home.
Visited Don't know on February 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 16 February 2024
Dear Patient Thank you for taking the time to submit your lovely feedback regarding your recent experience on Ward 10 at Tunbridge Wells Hospital. Though I am sorry that you was unwell, I am pleased to learn that you received wonderful care from the caring nursing team and catering staff, was kept informed and supported by the therapies team upon discharge. Staff always appreciate receiving such kind words and praise, so please be assured that I have passed your feedback to all the teams involved. Thank you again and I do hope that you are making a full and speedy recovery. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Cataract
Rated 4 stars out of 5
by Terence Bunyan - Posted on 03 March 2024
Pre op staff were very nice and caring. The surgery team were just as caring and very skilled. The operation was amazingly successful. The first time in 50 years I have not had to wear glasses. Most grateful.
Visited Ophthalmology on February 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 07 March 2024
Dear Mr Bunyan We are so pleased that your operation was successful and that you have taken the time to thank those involved in your care and treatment. I am sure the staff will be thrilled to learn that this is the first time you have not needed glasses in 50 years. We shall pass on your feedback today. Kind Regards Sylvia PALS Officer
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Review titled Great treatment at A&E
Rated 5 stars out of 5
by Anthony Lloyd - Posted on 03 February 2024
I attended A&E last evening around 8.30 pm and despite a lengthy wait was treated for a dog bite to my hand in a very professional and polite manner in the minor injuries clinic. The nurse was very kind and treated my injury with the greatest care. Thank you for your excellent service and please pass on my grateful thanks.
Visited Accident and emergency services on February 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 09 February 2024
Dear Mr Lloyd Thank you for taking the time to submit your feedback regarding your experience when attending Tunbridge Wells Hospital Emergency Department. Though I was sorry to learn that you sustained an injury, I am pleased that you received excellent care and found nursing staff kind and caring. Staff always appreciate receiving such kind words and praise, so please be assured your feedback has been shared with the whole team. Thank you again and I do hope you are making a speedy recovering. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Disappointing care
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2024
A long standing Tunbridge Wells resident commented to me recently that patients in a dementia ward had their food placed in front of them but were not fed. She was told that the foreign nurses come from cultures where the relatives do the feeding of the patient. I wonder where is the lead nurse, who naturally should explain our English culture and expect her staff to feed patients if necessary. I daresay many such patients have no relatives who could do this. I am an ex-nurse and I am shocked. Whatever next!
Visited Dementia Services on February 2024
Review titled Tunbridge Wells Hospital at Pembury
Replied on 20 February 2024
Dear Reviewer Thank you for taking the time to submit your review and I am sorry to learn of your thoughts about Tunbridge Wells Hospital. Can I please suggest that you contact PALS via the details below, in the first instance, so that we can discuss this further. With regards Jane PALS Officer 01622 224960 / 01892 638953 mtw-tr.palsoffice@nhs.net
Information supplied by Maidstone and Tunbridge Wells NHS Trust