Tunbridge Wells Hospital at Pembury
Tunbridge Wells Hospital, Pembury, Tunbridge Wells, Kent, TN2 4QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding
Rated 5 stars out of 5
by Aysa Hazarbuz - Posted on 26 April 2023
I have struggled with mental health for many years. Stress and anxiety is one. Every single midwife, doctor, nurse etc who took care of me during my visit where absolutely amazing. I had to go through my worst ever fear of having to have emergency surgery. My labour ended in an emergency c-section and despite my horrible words and actions due to my fears and pain I was in everyone involved actually made me feel safe. Everyone just got on with what needed to be done. everything around me stayed calm. There was a lot going on at once and it was a lot too process in such a small amount of time. Me and my baby are now home healthy happy and safe thanks to everyone who took care of us. All the midwifes where happy, friendly, understanding, helpful and much more. The place itself is kept clean and organised. There was plenty of choice for meal times. Thank you to everyone involved in mine and my babies care your hard work did not go unoticed
Visited Maternity services on April 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 28 April 2023
Dear Ms Hazarbuz Congratulations on the recent birth of your baby, how lovely. Thank you for taking the time to submit your feedback regarding your recent experience when attending Tunbridge Wells Hospital Maternity Unit. Though I am sorry to learn that unfortunately you underwent an emergency caesarean, which I appreciate must have been a very worrying experience, I am pleased that all staff caring for you made you feel safe. It is lovely to hear that you thought them to be happy, friendly, understanding and helpful. It is also nice to hear that you found the Unit to be clean, organised and that there was a variety of menu choices. All staff appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the maternity, domestic and catering management teams, so that is can be shared amongst all staff. Thank you again for your time and interest, I do hope that you have made a full recovery and are enjoying motherhood. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Good job
Rated 5 stars out of 5
by Julie Akers - Posted on 23 April 2023
My son Thomas had his Gallbladder removed last Wednesday (19/4/23) in the short stay unit. Tom is profoundly deaf and losing his sight, he suffers this disability very bravely and has never grumbled about his lot in life but the constant pain and sickness with this additional disease had used up all his reserves. I cannot speak highly enough of all the staff in the short stay unit, reception, nursing and the surgical team. The day went smoothly. It can be challenging communicating with Tom, nobody was fazed by his disability, Tom was treated like any other patient.the whole team showed knowledge, skills, kindness and empathy. Tom is now much better, getting stronger each day, he has his vibrancy back, his sense of humour. Thankyou so much to the whole team, you are magnificent. We send all our thanks and appreciation to you all. Yours most sincerely. Thomas Akers, Parichat Akers (Wife) Julie Akers (Mum) and Jeremy Akers (Dad)
Visited General Surgery on April 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 25 April 2023
Dear Julie Thank you for taking the time to submit your feedback regarding your son Thomas's experience when attending Tunbridge Wells Hospital Short Stay Surgery Unit for his recent procedure. Though I am sorry to learn that he was unwell and required surgery, I am so very pleased to learn that the day went smoothly and that Thomas was treated with kindness and empathy. Staff always appreciate receiving such kind words and praise for their efforts, so please be assured that I have passed your feedback to the Unit Management Team so that it can be shared amongst all staff. It is great to hear that your son is making a good recovery, feeling better and stronger each day, which I hope continues. Thank you again for your time and interest, which is most appreciated. With kind regards to you all. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Great service during the junior doctors' strike
Rated 5 stars out of 5
by Alan - Posted on 15 April 2023
Late evening around 9pm I had to attend A&E, fully aware this was during the junior doctors' strike. Despite the strain this must have placed on the department I have nothing but praise for the people I met and the treatment I received. The lady on the A&E check-in desk, the triage nurse and the doctor were all most helpful, friendly and professional. I also did not experience any long periods waiting to be seen. I was sent home after tests were carried out and receiving painkillers, knowing that I would come back the following day for a scan. The efficiency continued - I had a call early the following morning at 9 am asking me to have a scan. A huge thank you!!!
Visited Accident and emergency services on April 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 18 April 2023
Dear Alan Thank you for taking the time to submit your feedback on your experience when attending Tunbridge Wells Hospital Emergency Department recently. Though I was sorry to learn that you were unwell, I am pleased that you found the team to be friendly, helpful and professional. Staff always appreciate receiving such kind words and praise for their hard work and efforts, so please be assured that I have passed your feedback to the Emergency Department Management Team, so that it may be shared amongst all staff. I thank you again for your time and interest and do hope that you have now made a full recovery. With regards. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Excellent treatment
Rated 5 stars out of 5
by Rachel Forbes - Posted on 29 March 2023
Every member of staff I encountered from the surgeons, the anaesthetists and the nurses were all fantastic, so kind and compassionate with everything. And reassured me with everything. I am an extremely anxious patient and they really kept me calm, I really couldn’t thank them enough for saving my life and for how kind everyone was on the ward.
Visited Gynaecology on March 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 30 March 2023
Dear Rachel Thank you for taking the time to submit your feedback regarding your recent stay at Tunbridge Wells Hospital. Though I am sorry to learn that you were unwell and I am very pleased to know that you were treated with kindness, compassion and felt reassured. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback onto the relevant management teams, so it can be shared amongst all staff. I thank you again for your time and do sincerely hope that you have now made a full and speedy recovery. With regards. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Trouble free procedure. Superb friendly staff
Rated 5 stars out of 5
by Tony C - Posted on 01 March 2023
Had to have a colonoscopy at Pembury. Not an especially pleasant procedure, but with the aid of the very efficient, friendly staff it was a breeze. Seen on time, assessed and everything explained. Very personable doctor doing the procedure helped to relax me. The actual procedure was a tad uncomfortable, but the sedative helped a great deal. The results of the procedure are fully explained at the end to make it less worrisome.The department is very clean, light and airy and there is an overall air of efficiency. I cannot recommend or thank the staff and Pembury hospital enough....Many Thanks Tony C
Visited Gastrointestinal and Liver services on March 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 02 March 2023
Dear Tony Thank you for taking the time to submit your feedback regarding your recent experience when attending Tunbridge Wells Hospital for your procedure. I was pleased to learn that you found the service efficient and staff personable. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass them onto the management team, so they can be shared amongst the whole team. Thank you again for your time and interest. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Great hospital!
Rated 5 stars out of 5
by Tom - Posted on 27 March 2023
Just got home after spending 8 nights in hospital, due to an abscess. This is a very nice modern hospital and it was great to have my own room for four nights, which I believe is something available to most inpatients. It aided a lot in my recovery to be somewhere quiet and peaceful. All the staff were great and I really appreciated their kind care. It really made me appreciate how every role plays an important part in patients recovery and how lucky we are to be supported by hardworking staff members from such a wide range of countries.
Visited General Surgery on March 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 28 March 2023
Dear Tom Thank you for taking the time to submit your feedback regarding your recent stay at Tunbridge Wells Hospital. Staff always appreciate receiving such kind words and praise which we would normally pass onto them and their management team. It would be really good if you could send PALS an email with your full name, date of birth and the Ward that you stayed on, so that we can ensure that your kind words reach the staff that cared for you. Thank you again for your time and interest and I do hope that you have now made a full recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Not impressed....sad to say.
Rated 3 stars out of 5
by Anonymous - Posted on 15 February 2023
Further follow up ct/mri appt has to be yet arranged- advised 8/9 weeks wait, but is now 16 weeks from last appt I have left three messages on the secretary's answerphone, over the last 2/3 weeks- asking for a status of where I am in the system and could I have a call back. The silence is deafening!! Scanner depts at Maidstone and Pembury, and General Appointments depts have confirmed I have no further appointments arranged. Am I to leave answerphone messages each day -until I receive an answer?
Visited Respiratory Medicine on February 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 February 2023
Dear Patient Thank you for your feedback and I am very sorry to learn that you are experiencing difficulties in contacting staff within the hospital to check the status of your follow up appointment. Can I please ask that you contact PALS, either by telephone or email, so that we can obtain further details and assist. PALS contact details as provided below and I look forward to hearing from you shortly. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Outstanding service in A &E
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2023
Very grateful to a fantastic staff for looking after me and finding out what was wrong, in fact you probably saved my life for all the tests you did.
Visited Accident and emergency services on February 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 15 February 2023
Dear Patient Thank you for taking the time to submit your feedback regarding your experience when attending Tunbridge Wells Hospital Emergency Department. Staff always appreciate receiving such kind words and praise for their efforts, so please be assured that I will pass these onto the management team, so that they can be shared with all staff. Thank you again for your time and I do sincerely hope that you have made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Just amazing
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2023
From the moment i walked into A&E it was amazing everyone was helpful and happy. Staff were busy doing there thing, people were cleaning chairs and porters were doing there thing. Once through i was dealt with by one extremely knowledgeable and competent doctor and was then left with the most amazing nurse ever, bloods taken with minimal effort and so friendly. Off for a CT Scan and a little wait for results but then loads of reassurance from the amazing doctor. All good and cost less than a beer. Thank you Pembury hospital you are all amazing.
Visited Accident and emergency services on February 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 08 February 2023
Dear Patient Thank you for taking the time to submit your feedback regarding your recent experience when attending Tunbridge Wells Hospital Emergency Department. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the Department Management Team so that it can be shared amongst all staff. Thank you again for your time and interest and I hope that you have now made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled unsigned fit-note
Rated 3 stars out of 5
by bernard williams - Posted on 16 April 2024
the trreatment and assessment has been adequate, however the fit note i received was not signed nor did it show the occupation of the practitioner. Because of this i have not received benefits claimed for, hence i have no money to attend my appointment on the 24/04 /24 at tunbridge wells hospital. I spoke on the phone to a receptionist at the orthopaedic department yesterday whom on my behalf said they'd chase up the Doctor to sign a fit note that he had issued to me so i can send it to the relevant department/s. this is a schoolboy era and has left me without money to travel ,pay phone bill etc. ps. i would have prefered to call to get immediate clarification but i have no credit to do so. sincerely disgruntled.
Visited Orthopaedics on February 2023
Review titled Tunbridge Wells Hospital at Pembury
Replied on 17 April 2024
Good afternoon, Thank you for taking the time to share your recent experience with us via your review and I was sorry to read that your fit note was not signed. We would be happy to look into this further for you should you wish to contact us by email at mtw-tr.palsoffice@nhs.net or on the telephone number below. Kindest Regards, Sylvia PALS Officer 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
Information supplied by Maidstone and Tunbridge Wells NHS Trust