The York Hospital
York Hospital, Wigginton Road, York, North Yorkshire, YO31 8HEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Poor quality of care
by Lorem Ipsum - Posted on 27 October 2023
I visited the pain management clinic after experiencing decades of chronic pain. The staff at the front desk were absolutely lovely. Very kind, very polite. The member of staff who saw me for my appointment seemed to be on another planet. Not a flicker of empathy or support throughout. I was made to feel like I was wasting their time; my presence certainly did not seem welcome. They may be overworked, have problems at home, or just be stressed about something from five minutes before my appointment, I don't know. They shouldn't take it out on patients, though.
Visited September 2023
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Review titled The York Hospital
Replied on 31 October 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
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Review titled Everybody I dealt with was caring and professional
by lucylou043 - Posted on 20 September 2023
i visited accident and emergency as well as being referred to the medical assessment unit recently. Everybody I dealt with was caring, professional and showed a genuine interest in my health. Just wanted to pass my appreciation to those teams.
Visited September 2023
Provided by Care opinion
Review titled The York Hospital
Replied on 09 October 2023
Thank you for your comment. I am delighted to hear about the excellent care you received from the Emergency Department at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
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Review titled Excellentl experiece
Rated 5 stars out of 5
by peter duggan - Posted on 14 September 2023
On a recent visit to the dermatology department I was very impressed by all the staff- receptionist,nurses, doctor-everyone was very welcoming there was an air of efficiency and helpfulness and my treatment was first rate
Visited Dermatology on September 2023
Review titled The York Hospital
Replied on 05 October 2023
Thank you for your comment. I am delighted to hear about the excellent care you received from the Dermatology Department at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Mammogram
Rated 5 stars out of 5
by Sarah Hellowell - Posted on 04 August 2023
I had my first mammogram today at 2.58pm. I was extremely nervous but as soon I as reached reception I was welcomed by nothing but smiles. The staff were so lovely which made me feel so much better. The lady who did my mammogram, her name began with a as its say we can’t mention a name was unbelievably kind, caring and considerate. The mammogram was fine and she put me at ease throughout my check. I couldn’t have asked for a more kinder, caring person. Thank you so much a. Xxx
Visited Bariatric surgery on August 2023
Review titled The York Hospital
Replied on 09 August 2023
Thank you for your kind words regarding the care you received from the Breast Screen Unit at York Hospital. It is heartening to know that all you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical staff involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Ultimate care
Rated 5 stars out of 5
by iancoleman - Posted on 19 August 2023
Rushed in to major trauma after serious fall at home. Ambulance crew could not have been more caring. On arrival the team assessed me fully and after a CT scan moved me to A and E where again I was looked after with professional care and sympathy.
Visited Major trauma on August 2023
Review titled The York Hospital
Replied on 22 August 2023
Thank you for your kind words regarding the care you received in the Emergency Department at York Hospital. It is heartening to know that she was treated with such kindness and encouragement during her appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Efficient and caring service
Rated 5 stars out of 5
by Patricia - Posted on 21 August 2023
I visited the Opthalmology department a.m. Tues 15th August after a referral from the retinal screening team. The department was extremely busy and I was impressed by the efficiency and caring of the staff on duty. I had short waits for taking details/putting in drops, then for scans and again to see the Consultant Opthalmologist. All in all everything ran smoothly and with the high demands on this service for most of us elderly patients, I felt the need to offer my appreciation and thanks.
Visited Ophthalmology on August 2023
Review titled The York Hospital
Replied on 22 August 2023
Thank you for your kind words regarding the care you received from the Ophthalmology Department at York Hospital. It is heartening to know that you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Telephone contact
Rated 4 stars out of 5
by Anonymous - Posted on 01 September 2023
I have been ringing and ringing the main hospital number practically every day in August and at different times of day. The message is always the same - our phone lives are busier than usual please ring back .I have even held on as instructed for an emergency call! What is going on here?
Visited Don't know on August 2023
Review titled The York Hospital
Replied on 11 September 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact us at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Poor Urgent Care Centre
Rated 1 star out of 5
by Jade - Posted on 22 August 2023
I called 111 for my 5month old who “was to be seen within the hour” at YDH urgent treatment centre. Firstly you enter the main building, are sent to a&e to check in and then are sent back to the main building. Why is there nowhere to check in at the centre. Then you are to sit and wait in the main building with no staff to talk to. There is no triage so it is a waiting game. There were patients who likely should have been isolated but there was no option for that. Patient were seen in order of when they arrived. Adults and paeds are in the same area and children aren’t seen any quicker than adults. Babies are waiting 5/6 hrs to be seen.
Visited Urgent Treatment Centre on August 2023
Review titled The York Hospital
Replied on 23 August 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact us at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Not good now
Rated 1 star out of 5
by Joan Msckie - Posted on 03 November 2023
Been waiting since 17 th July 2023 for urgent hip injection. In agony and now unable to walk without stick or frame GP sent two urgent emails but no response
Visited Orthopaedics on July 2023
Review titled The York Hospital
Replied on 17 November 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
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Review titled Magnolia Center staff
Rated 5 stars out of 5
by Jane Elliott - Posted on 26 July 2023
I visited the Magnolia center this morning,The nurses and doctors were so caring and efficient that I had all my checks within an hour. Happy customer
Visited Breast cancer services on July 2023
Review titled The York Hospital
Replied on 27 July 2023
Thank you for your kind words regarding the care you received from the Magnolia Centre at York Hospital. It is heartening to know that all you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from all the clinical staff involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
Information supplied by York and Scarborough Teaching Hospitals NHS Foundation Trust