The York Hospital
York Hospital, Wigginton Road, York, North Yorkshire, YO31 8HEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Fantastic staff
Rated 5 stars out of 5
by Alison K - Posted on 03 November 2023
I was taken by Ambulance to A&E following a hip fracture whilst on a weekend away in York. The Ambulance staff were lovely and one even came back to find me at the end of his shift to see how I was. Care in A&E was very good and every member of the team so caring and kind. Was admitted and had to undergo replacement hip surgery. Most of my stay was on Ward 15 and I have nothing but praise for the nurses, health care assistants, cleaners etc each of whom was friendly and cheerful which means alot when you are along way from home and feeling very vulnerable. The surgical team including the anaesthetist kept me fully informed about the timing of the operation and the best choice for me. I'm now on my way back to Surrey to recover thanks to everyone at York Hospital.
Visited Orthopaedics on October 2023
Review titled The York Hospital
Replied on 17 November 2023
Thank you for your comment. I am delighted to hear about the excellent care you received from the Emergency Department, Ward 15 and Surgical Team at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
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Review titled Felt comforted and informed at all times
by Sj12 - Posted on 12 October 2023
Absolutely brilliant unit, always so friendly and caring. I’ve had to have 2 scans in the last two weeks and the nurse and sonographer on both occasions were amazing. Luckily, we had the outcome we wanted and just wanted to say how comforted and informed we felt at all times. Thank you!
Visited October 2023
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Review titled The York Hospital
Replied on 23 October 2023
Thank you for your comment. I am delighted to hear about the excellent care you received from the Gynaecology Unit at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
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Review titled The care I received from all the staff was amazing
by cheetahtk64 - Posted on 13 November 2023
I was admitted having had chest pains on train and thought it was heart burn but it didn’t go away and got worse. I was on my way to north of Scotland and had to get off train at York. Train station staff called for ambulance. Lovely paramedics took me in even though ECG didn’t indicate a heart attack but blood test at hospital did. Miles away from home and travelling on my own, it was very stressful to be told I’d had a heart attack but from start to finish the care I received from all the staff was amazing. I stayed in CCU unit overnight and was taken downstairs for an angiogram in the morning and a stent was fitted successfully. I felt so much better afterwards and was discharged the following day. Thank you to all. I will never forget you. I wish I had all your names to mention but special mention to Laura, staff nurse who spent a lot of her time with me on my last day there answering all my questions and giving me some food from the cafe to take on long journey home to Kent.
Visited October 2023
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Review titled The York Hospital
Replied on 17 November 2023
Thank you for your comment. I am delighted to hear about the excellent care you received from the Cardiology Department at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
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Review titled Excellent care
by JoyG - Posted on 23 November 2023
I would like to express my deepest appreciation for the excellent care I have received from the eye clinic recently. I had a yellow card from a previous visit to the clinic, which meant I was able to contact the clinic directly when I experienced new symptoms. I did this and was seen on the same day. In that visit alone, I was helped by five staff members and they were, without exception, professional, kind and knowledgeable. I was diagnosed with a detached retina and scheduled for surgery for the very next day. This kind of urgent access to care is essential to avoid very bad outcomes (including loss of vision) and I am so grateful that I live in a country where such prompt treatment is possible. On the day of treatment I was again supported by multiple excellent health professionals, including a theatre nurse who was particularly excellent at making me feel calm and looked after in the lead-up to the procedure (which was anxiety-provoking as it was under local anaesthetic). The theatre team were equally good at making me feel able to cope with being awake for the procedure and I appreciated that way in which both the surgeon and the ophthalmologist provided clear information in advance of the procedure. The nurse who looked after me in the recovery room was also very reassuring before and after treatment. Since then, I've had a couple of concerns about my eye and have, again, been very impressed by the fact that I could ring the clinic to get advice. This has included reassurance over the phone and one additional appointment to be sure the pressure in my eye was normal. I really want to thank the entire team for doing such a great job. I know they must see thousands of people and yet I've never been made to feel like just a number or that I'm being a bother with my many questions and concerns.
Visited October 2023
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Review titled The York Hospital
Replied on 05 December 2023
Thank you for your comment. I am delighted to hear about the excellent care you received from the Eye Clinic at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
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Review titled Ignorant,Arrogant,uncaring staff.
Rated 1 star out of 5
by Anonymous - Posted on 12 February 2024
My son went to A&E, because he was feeling so ill. He was checked over apparently and told that he had to leave as he was not going to have anything further done. A nurse told him to leave as he sat trying to work out how to get home, she told him it wasn't her problem he was stranded. He asked in reception if he could sit there until he found a way to get home. Security came along and were aggressive towards him,it's not a dose house for druggies and drunks apparently,my son was neither. My son could barely walk,he was so unwell. He managed to get home eventually. My son found out he had cancer on the 23rd of December 2023, he passed away on the 6th January 2024. I just wanted to thank all the staff that dealt with him when he attended York Hospital. Well done for spotting the cancer.I have lost my lovely, unoffensive son, I already lost my eldest son and my husband, so have no one now.
Visited Accident and emergency services on October 2023
The York Hospital has not yet replied.
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Review titled Spine Injection
Rated 5 stars out of 5
by Richard Brown - Posted on 26 October 2023
No negatives at all. From the ward to the theatre everything and everybody involved were great. Really genuine nice people.
Visited Pain Management on October 2023
Review titled The York Hospital
Replied on 31 October 2023
Thank you for your comment. I am delighted to hear about the excellent care you received during your recent spinal injection at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
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Review titled A mix
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2023
I experienced a very warm welcome from the desk staff, who directed me where to go. They were polite and friendly. Upon meeting the staff member who was to be providing me with my pain management help, I immediately got the sense that I was unwelcome - that I was wasting their time. They were visibly irritated about something; I couldn't figure out if it was me, or not. We briefly discussed the various serious health issues that I've been through. I nearly died earlier this year. I wasn't there for a shoulder to cry on, but I expected at least a flicker of human warmth. Nothing. Zero empathy throughout. I was then told to go, apparently there was nothing they could do - they didn't have to tell me twice. Suffice to say, I won't be coming back!
Visited Pain Management on October 2023
Review titled The York Hospital
Replied on 31 October 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience with the service provided by York and Scarborough Hospitals. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to discuss your experience further, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
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Review titled Super hospital
Rated 5 stars out of 5
by Neil Brough - Posted on 01 January 2024
I had treatment for eye problems in my right eye. The doctors and nurses were the best. York should be proud of them
Visited Ophthalmology on October 2023
Review titled The York Hospital
Replied on 05 January 2024
Thank you for your comment. I am delighted to hear about the excellent care you received from York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical and nursing teams involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 726262 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
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Review titled Great care
by empathyrz45 - Posted on 08 September 2023
I used 111 online after feeling wheezy and unable to take deep breaths. A nurse rang me back and made me an appointment at the out of hours GP at the hospital. After concerns of it potentially being a blood clot I was transferred to SDEC where further tests and treatment were provided. Everyone throughout the whole process was very friendly and kept me informed (Gp, SDEC, X-ray, CT scan etc). They worked hard to fit me in with the CT scan that evening to save me coming back the following day despite this being the handover time which I really appreciate. I would like to pass on my thanks to everyone involved in my care.
Visited September 2023
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Review titled The York Hospital
Replied on 11 September 2023
Thank you for your kind words regarding the care you received from the SDEC and CT Unit at York Hospital. It is heartening to know that you were treated with such kindness and encouragement during your visit. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
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Review titled Exceeded expectations
Rated 5 stars out of 5
by Ayse - Posted on 16 September 2023
I was a walk in who came by car from Malton to York. The ED was very busy with ambulances queuing at the doors. I was registered immediately and asked to wait. The waiting time to see a doctor was displayed as 8 hours. Within 10 minutes I was triaged by the nurse and given a tetanus injection. The doctor came and stitched up a deep gash to my knee and well within an hour of me arriving at York Hospital, I was on my way home. Thank you to the receptionist, nurse and doctor who were clearly very busy but efficient and caring.
Visited Accident and emergency services on September 2023
Review titled The York Hospital
Replied on 09 October 2023
Thank you for your comment. I am delighted to hear about the excellent care you received from the Emergency Department at York Hospital. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients. If you wish to share details that will enable us to identify the staff, then please don't hesitate to contact Patient Experience at York and Scarborough Teaching Hospitals NHS Trust at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. Again, thank you for sharing your experience.
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Information supplied by York and Scarborough Teaching Hospitals NHS Foundation Trust