The York Hospital
York Hospital, Wigginton Road, York, North Yorkshire, YO31 8HEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Terrible stay on the ward
by indigogp57 - Posted on 24 February 2023
At first I was on the Surgical Assessment Unit, and the staff were really lovely, caring and couldn’t do enough to help. However, despite being a few bays away from the nurses station they were talking very loudly to each other and sometimes shouting down the corridor why people had come in and personal medical information about patients - and their name and bed number was always included, so you knew exactly who they were talking about. Then I was moved to Ward 14 (currently based on ward 25, however it’s the same staff and ward 14 and SAU share staff apparently). The staff nurse I met when I arrived was absolutely wonderful, they introduced themself and asked if I needed anything. The HCA was lovely,they were running about everywhere to get things done for people and was having a laugh with the patients. The problem came when night staff came on. There was one member of staff who was exceptionally abrupt with people, including myself. Several times overnight I was offered medication I had already taken recently (given to me by the nurse). There was a patient next to me that needed to use the toilet frequently throughout the night. Every time the staff came in, they spoke at full volume and made no attempt to speak quietly even though it was the middle of the night and the patient was whispering to them. They would put the patient on the toilet and then slam the bathroom door, and then leave and slam the bay door every single time. Then the same when they came to get the patient off the toilet. They would then move something away from the patient and smack my bed with it. No attempt was made for them to talk quietly outside the rooms either, so I hear them word for word when they said the patient was so annoying for pressing their buzzer all the time. Evidently, it seemed a sink was broken in the sluice or somewhere, because frequently staff would come in through the night just to wash their hands at the sink in the bay. They would again slam the bin lid down, then slam the door on their way out again. At about 02.00 am, 2 staff came into the bay and started having a conversation at full volume about who needed an IV putting up and which ones they would each do. I was then given more medication in a bun case, I explained I couldn’t have it because I’d already had the maximum amount of doses in the last 24 hours. The nurse realised this was the case and walked away. Then the doctor came in to see a new patient, again making zero attempt to be quiet or talk in a lowered tone. There were two doctors and they were having a laugh in the bay with each other before going in to see the patient. One of them seemingly got a phone call half way through, and answered it whilst in the bay and was talking very very loudly, and the other doctor was talking to the patient. They then stood in the bay talking to each other about what the next steps would be for this patient, and then left and slammed the bay door again. Then at 6 am I was given medication, and the person doing my observations never checked my temperature (stating they couldn’t find a thermometer but it didn’t matter). I asked for pain relief overnight so many times from 2 am, but was never given it. Day staff came on and again were lovely, the nurse apologised for the staff overnight. The nurse immediately gave me pain relief and then again offered me the same medication I’d had at 6 am. I explained I’d already been given it at 6 am, and the nurse stated this had not been documented in my medications chart. they apologised again. The PSO was wonderful and couldn’t do enough to help people and put a smile on their faces. Again the day staff were lovely! The last person I come in contact with was a nurse who was exceptionally patronising when I asked a question, and I actually left in tears.
Visited February 2023
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Review titled The York Hospital
Replied on 02 March 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience during your recent visit to York Hospital. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. I will pass your comments on to the management of the ward you were on so that they are aware of your concerns about the care you received. If you wish to make a formal complaint about your experience, then please don't hesitate to contact us at either 01904 725137 or complaints@york.nhs.uk. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience with me.
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Review titled Eye catarract surgery
Rated 5 stars out of 5
by Mrs Shirley Fletcher - Posted on 04 February 2023
Had my first catarract done today was nervous but needed have been the staff were lovely so was Mr s naylor and his team made such a difference to my life cannot get over the difference thank you all very much
Visited Ophthalmology on February 2023
Review titled The York Hospital
Replied on 06 February 2023
Thank you for your kind letter regarding the care you received in the Ophthalmology Department at York Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from Mr Naylor and the nursing team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
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Review titled Outstanding care from start to finish
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
Following an emergency referal, I was seen within 24 hours and received fantastic care from skilled physicians. Everything was explained clearly, concisely and I was totally reassured. Follow up and next steps were arranged and the staff who treated me are a credit to York Hospital and NHS. I want to thank everyone involved in my care.
Visited Ophthalmology on January 2023
Review titled The York Hospital
Replied on 30 January 2023
Thank you for your kind words regarding the care you received in the Emergency Department at York Hospital. It is heartening to know you were treated with such kindness and encouragement during your emergency referral. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
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Review titled Wonderful Doctor
Rated 5 stars out of 5
by Lucy - Posted on 26 January 2023
I was seen by the most gentle and kind doctor. It was one of the best experiences I’ve ever had in a hospital. Her manner was immaculate and she deserves so much praise. I felt safe and cared for, and I despite feeling very unwell she managed to make me laugh. Her smile is contagious, the world needs more people like her.
Visited Ear, Nose & Throat on January 2023
Review titled The York Hospital
Replied on 26 January 2023
Thank you for your kind words regarding the care you received in York Hospital. It is heartening to know you were treated with such kindness and encouragement during your visit. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the doctor involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience.
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Review titled The care shown during my dad's death
by GraphxG - Posted on 09 February 2023
I got the phone call everyone dreads getting, one that changed my life forever. My dad was dying and I had to get to York hospital to see him ASAP. I drove for 90 minutes just so I could hold his hand as he took his last breath and his heart beat for the final time. Looking back, I can remember the many members of staff who were nearby should we need anything, the nurses who spoke to my dad as though he was still aware and not being sustained by machines and medication. I remember the doctor who came and told us it was time, who reassured our whole family that my dad wouldn't suffer. They gave my dad the dignity he would have wanted right up until his dying breath, and then they held us as we sobbed. Some knitted hearts and a butterfly were placed with my dad, one nurse came to me and gave me the butterfly as she told me that since we had the same items, he wouldn't be alone. I'll forever hold this butterfly dear, but I'll never forget the compassion, kindness and absolute amazing way the staff helped us. Thank you York hospital ICU team and thank you York hospital A&E team.
Visited January 2023
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Review titled The York Hospital
Replied on 09 February 2023
Let me express my condolences at the death of your father. It is heartening to know you and your family were treated with such kindness and encouragement during your what I am sure was an extremely distressing time for you all. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment your father received from the entire ICU and A&E teams involved in his care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
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Review titled Wonderful Doctor
Rated 5 stars out of 5
by Lucy - Posted on 26 January 2023
I was seen by the most gentle and kind doctor. It was one of the best experiences I’ve ever had in a hospital. Her manner was immaculate and she deserves so much praise. I felt safe and cared for, and I despite feeling very unwell she managed to make me laugh. Her smile is contagious, the world needs more people like her.
Visited Ear, Nose & Throat on January 2023
Review titled The York Hospital
Replied on 26 January 2023
Thank you for your kind words regarding the care you received in York Hospital. It is heartening to know you were treated with such kindness and encouragement during your visit. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the doctor involved in your care. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience.
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Review titled Faultless
Rated 4 stars out of 5
by John Daniel - Posted on 12 January 2023
I was transferred from A&E to sdec with a minimal wait and the service I received from all the staff was very attentive and caring and I would like to pass on my thanks to everyone for the professional manner of their treatment John Daniel
Visited Accident and emergency services on January 2023
Review titled The York Hospital
Replied on 13 January 2023
Thank you for your kind words regarding the care you received in the Emergence Department at York Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
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Review titled Still in shock after appalling experience
Rated 1 star out of 5
by Anonymous - Posted on 05 January 2023
Took a friend who’d had suspected stroke and had been on the floor at least 14 hrs, to A&E early afternoon 1 Jan after being told it was unlikely the ambulance that had been called would come out. Had to insist a wheelchair was found for him so I could get him into hosp but was told no one available who could help. After several more hours he was triaged then put into holding area in A & E close to nurses desk because of the nature of his illness. This area can only be described as a cattle market. No dignity or privacy given and nobody checking that people were ok despite having been there a very long time. Many more hrs later and after CT scan he was rushed into cubicle in the Red area and I was told ‘he should have been in a cubicle from the start.’ Patient remained there overnight then put into a bed in a tiny room where bed had to be placed diagonally & actually stuck out into corridor. Being claustrophobic he tried to get away and fell and had to ring his son outside hosp for help. He was eventually found and put back to bed. Was moved to a ward during my visit. However no one was able to tell me if there’d been a diagnoses, result of scan/blood tests etc. This patient had not eaten for 6 days and despite me pointing this out nothing was done to help apart from a tub of ice cream being put in front of him. He was discharged next day with medication etc etc etc. I could go on. I’ve spent the day trying to get someone to go to his home to help and eventually someone appeared late afternoon. York Hosp is unbelievably inefficient. Allowing for all that’s going on with NHS it’s apparent that nobody appears to follow anything through. No coordination, lack of communication. Great nurses and Doctors but where the heck is everyone else. Clearly you are got rid of asap if you’re not critical and once out of the door, forgotten about. Please god, don’t let me end up in this awful hell hole. But thanks to those who do try to help with limited resources.
Visited Accident and emergency services on January 2023
Review titled The York Hospital
Replied on 06 January 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience during your recent visit to the Emergency Department at York Hospital. York Hospital is currently facing a number of very large challenges that are impacting on the services we provide. Despite that we try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. I will pass your comments on to the relevant management in York Hospital so that they are aware of your concerns about the care you received. If you wish to make a formal complaint about your experience, then please don't hesitate to contact us at either 01904 725137 or complaints@york.nhs.uk. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience with me.
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Review titled Inpatient care
by Marcini - Posted on 29 March 2023
During a stay in the Orthopaedic ward at York Hospital I needed to attend to my stoma in bed, being immobile. It was a constant battle to get the nurses to supply and then take away the required bowls, bags, etc. They were obviously doing an "orthopaedic" rather than "gastro" job, except for one more experienced health care assistant who thoughtfully offered a box of gloves. Surely health needs incidental to the treatment being given could be described on the patient's notes to avoid this embarrassment?
Visited December 2022
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Review titled The York Hospital
Replied on 29 March 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience during your recent visit to Scarborough Hospital. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to make a formal complaint about your experience, then please don't hesitate to contact us at either 01904 725137 or yhs-tr.Patient.ExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience with me.
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Review titled Fantastic care and compassion
by Kate_123 - Posted on 08 December 2022
I attended Vascular Imaging today for a HSG procedure, and was understandably nervous prior to it commencing. Two lovely practitioners couldn’t have put me more at ease if they tried. Very welcoming, excellent communication skills, and compassion showed to me throughout. Really helped to answer any questions I had and guided me through every step! Thank you so very much, your care is much appreciated.
Visited December 2022
Provided by Care opinion
Review titled The York Hospital
Replied on 16 December 2022
Thank you for your kind words regarding the care you received in the Vascular Imaging Unit at York Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
Information supplied by York and Scarborough Teaching Hospitals NHS Foundation Trust