The York Hospital
York Hospital, Wigginton Road, York, North Yorkshire, YO31 8HEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great speedy care at A&E
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2022
I went to A&E around 9.30 am on Monday morning as my GP surgery would not give me an appointment. I had injured my ankle two days previously and it was very swollen and painful. I was worried that I had fractured it. After giving my details to reception I was then seen by a nurse with about 10 minutes. She directed me to Urgent Care. Again after waiting around ten minutes I was seen by a very kind nurse practitioner. She examined me and thought my ankle was not broken but gave me advice and reassurance. I was thoroughly impressed by the care I received especially after hearing horror stories of waiting times.
Visited Accident and emergency services on December 2022
Review titled The York Hospital
Replied on 16 December 2022
Thank you for your kind letter regarding the care you received in the Emergency Department at York Hospital. It is heartening to know you were treated with such kindness and encouragement during your visit. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the Nurse Practitioner who was able to reassure you and help you towards recovery. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
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Review titled Mobile CT scan
by Adele74 - Posted on 04 November 2022
I would like to share the fabulous and caring service I received yesterday. The two clinicians I saw where reassuring, professional, prompt and extremely reassuring. I attended for a CT scan with contrast, my appointment ran to time and everything was conducted in a safe and professional manner. I can’t thank the two healthcare professionals enough! Fabulous service in a very uncertain time.
Visited November 2022
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Review titled The York Hospital
Replied on 07 November 2022
Thank you for your kind words regarding the care you received during your recent CT scan at York Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinicians involved in your care, I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
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Review titled Broken!
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
After a recent visit to a&e I was left in shock. I arrived at 7am and was told I was getting admitted mid afternoon that day and sent back to the waiting room. Finally got a bed at 130am. Once on the ward I still didn’t see a doctor till 4pm. To say they thought something serious was wrong I was left. I don’t blame the staff, there just weren’t enough to help. I don’t think I will come back to York hospital again if given the choice. I felt like I was an inconvenience. I’m sure all hospitals are feeling it. When I arrived to be told a 3-4 hour wait to actually a 13 hour sit in a and e was not good.
Visited Accident and emergency services on November 2022
Review titled The York Hospital
Replied on 16 November 2022
Thank you for your comment. I am sorry to hear that you had such a poor experience during your recent visit to York Hospital. York Hospital is currently facing a number of very large challenges that are impacting on the services we provide. Despite that we try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. I will pass your comments on to the management in A&E so that they are aware of your concerns about the care you received. If you wish to make a formal complaint about your experience, then please don't hesitate to contact us at either 01904 725137 or complaints@york.nhs.uk. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience with me.
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Review titled So grateful for what you do
by Booster1 - Posted on 10 November 2022
Unfortunately I have been suffering with chronic Pancreatitis for 8 years & after 10 months of being well & flare-free, I had a small flare-up. I was able to return home & look after myself once the pain was under control, so I would like to initially thank the Ambulance paramedics, they were both great guys & got me able to move again. I would also like to thank the A&E staff whose care over the past 8 years has been exceptional, more so on the night I was admitted full of fireworks injuries, also in a really restricted dept due to the building work. Well done everyone, myself & most other people are so grateful for what you do. Thank you so much.
Visited November 2022
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Review titled The York Hospital
Replied on 11 November 2022
Thank you for your kind words regarding the care you received in the Emergency Department at York Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
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Review titled Birth during holiday
by ACharal - Posted on 01 December 2022
We visited York to see family and the Christmas Market in November. My wife was 38 weeks pregnant with due date being early December. This is our second baby so we thought we were prepared. On the Sunday my wife started feeling labour pains around 10:00am. We drove to the hospital thinking we were just going for checks. We walk in and were greeted very politely and nicely. Although we were not locals we were treated with respect by the Sister and midwives. The midwife checked my wife and said it looks like you’re going to have your baby here, which still makes me choke up when I think about it. We were nowhere near prepared for labour on that day but the positivity of every single midwife, experienced and student, as well as the consultants made us feel like it was the right place to give birth. Labour lasted about 1 hour. Postnatal treatment was fantastic as well with willing HCAs to meet our needs and help support us. I cannot thank them enough for their interest in making us feel welcome and supportive all throughout. We were seen promptly. All and all it was a happy ending of a weekend we will never forget. I want to share this story because it is worth sharing the positive experiences with the NHS of which there are many every single day. I bet that this was just another day for staff at York Hospital. For us it meant the world. Thank you
Visited November 2022
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Review titled The York Hospital
Replied on 16 December 2022
Thank you for your kind letter regarding the care you received in the Maternity Department at York Hospital. It is heartening to know you were treated with such kindness and encouragement during the birth of your child. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the midwives, HCAs and the nursing team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
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Review titled Very good care at the hospital after slip on leaves
by waltzyw65 - Posted on 01 December 2022
Early November my husband slipped on wet leaves and damaged his right arm. I took him to A & E at about 20.00 hours, he had an assessment by a triage nurse within 5 minutes of arrival, he was sent to Urgent Care where he was seen by a Nurse Practitioner within 10 minutes, she checked him, gave painkillers and sent him for an X ray, then back to the Nurse Practitioner who was very efficient and reassuring. She gave him a collar and cuff sling, painkillers, leaflets and an assurance that the Orthopaedic team would be in touch in the next few days. We left the hospital 2 and a half hours later. Fantastic service. Two follow up appointments a week apart were face to face appointments and X rays and again conducted efficiently by a Nurse Practitioner who was very experienced and reassuring. This all seems very good practice and you are to be congratulated for this. Well done.
Visited November 2022
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Review titled The York Hospital
Replied on 02 December 2022
Thank you for your kind words regarding the care your husband received in the Emergency Department and Urgent Care Unit at York Hospital, and then later in the Orthopaedic Department. It is heartening to know he was treated with such kindness and encouragement during your visits. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
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Review titled Daughter giving birth at york maternity
by tucanaxn66 - Posted on 23 November 2022
My daughter arrived at york maternity triage after her waters breaking then moved to delivery. She had baby next morning. The staff were fantastic from start to finish, the care and dignity they show to everyone is great. They all did an amazing job. It started off a quiet night then it got busy but they were constantly there caring for my daughter and myself and her partner. Fabulous bunch they are credit to all of them x
Visited November 2022
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Review titled The York Hospital
Replied on 28 November 2022
Thank you for your kind words regarding the care your daughter received in the Maternity Department at York Hospital. It is heartening to know she was treated with such kindness and encouragement during the birth of her baby. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment your daughter received from whole midwifery team involved in her care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
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Review titled Great practice
Rated 5 stars out of 5
by David Lee - Posted on 26 October 2022
Margaret Lee would like to say thank you to the consultant and team, that looked after her on being in their care with breast cancer. Being very worried about everything that was going to happen, while having the operation. I was soon put at ease when I arrived on the day ward. Everyone I came in contact with made me feel less frightened. The procedure was soon over, and I was back on the ward having coffee and toast. after which I went home. Thank you all
Visited Breast cancer services on October 2022
Review titled The York Hospital
Replied on 31 October 2022
Thank you for your kind letter regarding the care received in York Hospital. It is heartening to know that the staff where able to help ease any fears regarding this procedure. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment received from the Consultant and Nursing team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
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Review titled Looked after amazingly
by Himacha16 - Posted on 19 October 2022
I brought my adult son into A&E after he seemed to be having an adverse reaction a the vaccine. It was, as expected, very busy. We were seen quickly considering just how busy it was and an assessment was carried out. Initial bloods were taken and, what felt like almost immediately, the results were back, and one was very high. This then started an action plan to scan his lungs. Again this happened very quickly followed by another chat with the clinical practitioner who although relieved it was clear had chatted with colleagues and decided that with his blood level so high they had to do a brain scan as well. We were becoming quite terrified, but she explained why, explained the levels and how they couldn't in good conscience send him home without being thorough. We appreciated this honesty. It didn't seem possible but in the midst of all of this the department was getting busier, and then there was a power cut. Everyone carried on with generator power and a member of staff explained what was going on to everyone waiting. Things got fully operational quickly and his second CT scan was performed. Just over an hour later we were given the wonderful news that it was all clear. Throughout what cannot be denied was a scary day, we were looked after. Informed throughout. Looked after amazingly and really felt their joy as they were able to send my son home knowing there was nothing sinister. The fact that they didn't take the chance without full knowledge, despite all the pressures they are under we are grateful for. More than words can express. It was just one of those things but they weren't going to accept that until every stone had been overturned. It was an eye opener spending the day in the department. Their job is demanding and pressured and without a doubt can be incredibly sad. Thankfully for us, the fear turned to joy and we thank them all. From the receptionist, to the bloods lab, the CT scanning team, the cleaning team, maintenance and the team of Clinical staff thank you.
Visited October 2022
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Review titled The York Hospital
Replied on 20 October 2022
Thank you for your kind comment regarding the care you received in the Emergency Department at York Hospital. It is heartening to know you were treated with such kindness and encouragement during what I am sure what an extremely emotional time for you. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire team involved in the care of your son. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
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Review titled Urgent ENT appointment
by Willamena - Posted on 17 October 2022
I went to GP for blocked ears twice as it wasn't getting better. He referred me to ENT Department as it was urgent. That was in April. I received a phone call the next day asking which hospital I preferred, Selby or York. I said Selby. I have just received my appointment today for the beginning of November in York! So much for the urgent appointment. Disgusting, I could have lost my hearing altogether.
Visited October 2022
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Review titled The York Hospital
Replied on 19 October 2022
I am sorry to hear that you feel that our service has been poor. As a Trust we are facing many challenges as we enter into winter, and I offer my apologies that on this occasion we have not met your expectations regarding the care you are receiving. If you wish to raise a complaint or to discuss this further. Please don't hesitate to contact our Patient Experience Team on either 01904725137 or email Patient.ExperienceTeam@york.nhs.uk
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Information supplied by York and Scarborough Teaching Hospitals NHS Foundation Trust