The York Hospital
York Hospital, Wigginton Road, York, North Yorkshire, YO31 8HEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about The York Hospital.
Reviews
-
Review titled Really nice friendly staff sleep issues
Rated 4 stars out of 5
by Anonymous - Posted on 24 April 2023
I am currently in the hospital with my daughter. I have to say that the care she has directly received has been excellent and the staff have been lovely but my review aims to highlight the effect this has had on myself and many other parents im sure. I am exhausted from the lack of sleep and food I've had. I cant leave her and obviously don't get offered hot meals so I've basically eaten very little in 48hrs. I don't expect the hospital to feed me but it's tricky when you have a two year old that won't let you go out of sight. I have an autoimmune disease and I'm deemed to be clinically extremely vulnerable. After the first night of being in so much pain due to my rheumatoid arthritis as i had forgotten my tablets in the rush and the noise of the other people in the room I was already shattered. Of course my daughter is the most important thing, not me, but after having such a poor night last night and hardly anything to eat I was hoping for it to be better this evening for us both as we were alone in the room. It's certain that this hospital stay will end up making me really ill and when we get home i will struggle to have energy to catch up with all the housework ive missed and to continue to care for her and my other children, but will have to do it all anyway. I realise some sleep deprivation is normal when your child is ill my issue comes from tonight's actions. After falling asleep at half past ten I was woken up with someone switching the main light on at midnight and another family coming into the room. While I understand this is sometimes necessary there are loads of empty rooms on this ward. I feel it's important that people are left to rest. The light was just left on which just showed no concern for us at all. I really didn't want to be awkward but did eventually just ask if I could turn it off again. The child that they brought into the room requires some treatment that uses a really noisy machine so once they started that off i have taken myself to sit outside the room on a chair for the night as I want to hear my daughter if she wakes but don't have to listen to the machine as loudly. I feel i would have been driven mad sitting in there not able to get back to sleep after being woken up. Perhaps if there had been the thought not to turn on all of the lights then i would have slept through it but as I struggle with sleep anyway there is no chance that i can now get to sleep so left sat on a chair waiting until the morning. The crazy thing is that actually for health, sleep is deemed as very important but those that are the most unwell are in hospital probably having the worst sleep they have ever had. I'm also concerned that the child sharing our room is coughing and I'm on immunosuppressant biologic drugs and steroids so it's not ideal for me to be in there anyway . While I understand hospitals are busy I do feel that staff should consider the sleep disruption for both child and parent and to use other rooms if available.
Visited Don't know on April 2023
Review titled The York Hospital
Replied on 26 April 2023
Thank you for your comment. I am sorry to hear that you are having such a poor experience during your current stay in York Hospital. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to make a formal complaint about your experience, then please don't hesitate to contact us at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
-
Review titled A big thank you to all that treated me.
Rated 5 stars out of 5
by Jim Almond - Posted on 02 April 2023
To the Ambulance staff, pulmonary investigation bay and wards 22 and 32. Competent and professional treatment, despite the strain of being understaffed, and nearly overwhelmed by cases.
Visited Accident and emergency services on March 2023
Review titled The York Hospital
Replied on 13 April 2023
Thank you for your kind letter regarding the care you received in York Hospital. It is heartening to know you were treated with such kindness and encouragement during your visit. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
-
Review titled Poor attendance and practice
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
I drove my wife to the hospital because she could not move his knee (the knee was completely inflamed) at 7.00am. After 4hours and 20min nobody has seen her either scan the knee if it was broken, completely normal if you can not walk, apparently. Now we are going to see the hospital GP (possibly another3 hours to be attended). I would like to know how a GP can check if there is a fracture without XRays. Possibly she will be send back to XRays. Conclusion: if someone wants to die waiting to be attended, this is the best hospital in the world. Absolutely disappointed. Just expecting they will make my wife run to check if the fracture is serious.....
Visited Accident and emergency services on March 2023
Review titled The York Hospital
Replied on 29 March 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience during your recent visit to Scarborough Hospital. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to make a formal complaint about your experience, then please don't hesitate to contact us at either 01904 725137 or yhs-tr.Patient.ExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience with me.
Provided by Care opinion
-
Review titled Outstanding service
Rated 4 stars out of 5
by Anonymous - Posted on 31 March 2023
Spent a few hours in pediatrics a&e with my 1 year old early hours of 31/03/2023 who has a very bad chest infection and tonsillitis and been missed by my surgery. Quick and efficient from arrival. All the staff were fabulous with her we couldnt of felt anymore comfortable. Pink uniform doctor is an absolute credit to the nhs. Thank you.
Visited Accident and emergency services on March 2023
Review titled The York Hospital
Replied on 13 April 2023
Thank you for your kind words regarding the care you and your child received in the Paediatric Emergency Department at York Hospital. It is heartening to know you were both treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
-
Review titled NHS at its best
by EmmaG57 - Posted on 31 March 2023
I attended York Hospital for a routine mammogram and would like to acknowledge the Mammographer for her exceptionally caring and gentle approach - I have a fear of the compression involved and the mammographer listened and was very reassuring and very gentle - NHS at its best.
Visited March 2023
Provided by Care opinion
Review titled The York Hospital
Replied on 13 April 2023
Thank you for your kind words regarding the care you received in the Breast Screening unit at York Hospital. It is heartening to know you were treated with such kindness and encouragement during your mammogram appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
-
Review titled Impressive!
Rated 5 stars out of 5
by Anonymous - Posted on 20 March 2023
I approached A and E with great trepidation after all the recent news about wait times etc and was pleasantly surprised by the whole slick operation. Yes, I had to wait around for a bit but nothing like what I’d expected and once in the system it was an impressive operation with kind, attentive staff and everything was sorted on the day. Massive Thankyou!
Visited Accident and emergency services on March 2023
Review titled The York Hospital
Replied on 22 March 2023
Thank you for your kind letter regarding the care you received in the Emergency Department at York Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
-
Review titled Hospital experience
by likeablewr93 - Posted on 22 March 2023
I was sat in a waiting room to see the out of hours GP for 2.5hours and I noticed a lot of people coming and going after me, one of the receptionist also noticed this and went and told the GP. They said id be seen to shortly. Another hour went by and the receptionist came over and asked for my appointment card, they took it to their desk and eventually saw that no one had put me on the system. The gp came out and called my name about 40 minutes later and asked for my urine sample, which I told them I wasn't asked to do one. They gave me a pot and I went to the toilet. When I came out the GP told me to wait for 5 minutes as they were now just seeing another patient in my place but would be back in 5 minutes. Over an hour later I asked the person on the reception what was happening. They kindly went to check for me. The GP now had 5 more patients before seeing me. I was in need of help and needed to take my medicine but couldn't due to uncontrollable vomiting. I was told by a nurse at 10:37 that I'd be getting some anti sickness tablets. It is now 2:37 and i still hadn't been helped. I feel angry and annoyed, I know the NHS is understaffed, but I don't believe this is nothing to do with the level of staff, I believe it's to do with the incompetence of the staff and the lies I feel I was told. I was already feeling awful and being in this hospital has made me a million times worse causing my anxiety to be at an all time high.
Visited March 2023
Provided by Care opinion
Review titled The York Hospital
Replied on 22 March 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience during your recent visit to York Hospital. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. The out of hours GP service at York Hospital is provided by the company Vocare. If you wish to discuss your experience with them, or make a complaint then Vocare can be contacted at: 0300 123 1182. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience with me.
Provided by Care opinion
-
Review titled Wonderful care and great practice
Rated 5 stars out of 5
by Chloe Rawcliffe - Posted on 26 February 2023
I would like to say thank you very much to York’s accident and emergency department and to the msd ward for looking after me and helping me last night. The doctor, nurses and health care assistants were so friendly, kind and professional. They put me at ease when I was feeling really anxious and I felt constantly informed and up to date with what was going to happen next which made me feel a lot better and reassured. I was discharged early this morning and felt extremely grateful for my experience and wanted to say thank you again. You all do an incredible job and we are so lucky to have you.
Visited Accident and emergency services on February 2023
Review titled The York Hospital
Replied on 02 March 2023
Thank you for your kind letter regarding the care you received in the Emergency Department at York Hospital. It is heartening to know you were treated with such kindness and encouragement during your appointment. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the entire clinical team involved in your care. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me.
Provided by Care opinion
-
Review titled Exceptional professional practice
Rated 4 stars out of 5
by Jackie Short - Posted on 10 February 2023
Only Nurse in A&E waiting area 09.02.23 (next to xray dept) coping under extreme duress. Area full to capacity with patients, some with behaviours of severe distress. Your compassion and ability to carry on in the face of adversity was commendable. Very sick patients and no beds. 12hrs later, no beds. Thank you so much for looking after my sick mother (85yrs) and attending to so many more shouting out for your help. When you were verbally abused, because of waiting times, you carried on with a smile and composure. I saw you juggling patient priority, putting drips up, taking obs, instruction from doctors and trying to capture all in record keeping. All this and more knowing half way through your shift, you hadn't eaten, taken a break or as you told me had the chance to go to the loo. Thank you x
Visited Accident and emergency services on February 2023
Review titled The York Hospital
Replied on 13 February 2023
Thank you for your kind words regarding the care you and your mother received in the Emergency Department at York Hospital. It is heartening to know you were treated with such kindness and encouragement during your visit. Our staff work hard to ensure their patients receive the highest standard of care, and we appreciate your positive remarks about the treatment you received from the A&E nurse despite what sounds like extremely changeling circumstances. I have passed on your comments to the staff involved, which I am sure they will be very pleased to read. Thank you for taking the time to write to us to express your gratitude. We value and appreciate feedback from our patients and relatives and thank you once again for sharing your experience with me
Provided by Care opinion
-
Review titled Hit and miss
Rated 2 stars out of 5
by Anonymous - Posted on 05 April 2023
nlike a lot of people I only go to a&e in an emergency! People need to be assessed at the door and where necessary told to go to a chemist or try a walk in clinic for minors, 111 dont help as they send everyone to a&e And it is not a family day trip. People need to be firmly told the whole family are not allowed to come in, my husband and 1 sat and sometimes stood when I came back from each ecg as, whole families/friends with the ill patient took up 5 or 6 chairs, no one asked them to wait elsewhere. The staff are overworked and the system is broken and in chaos which doesn't help me when I'm having chest pain. Seating is awful, the high up chairs are unbarable to sit on for 9hrs+. Who thought they were a good idea? information and communication is poor between staff, wards, departments and yourself and doctors can't agree what's wrong. The inefficiency of how the hospital is run and wasted resources is criminal. 16hrs waiting to be seen is normal in this hospital. I waited 12hrs after coming in by ambulance before seeing any doctor and in 44hrs I wasn't offered pain relief once, except in the ambulance I was offered morphine, cleaning and food services need looking at. As a vegan I was offered a banana that belonged to a nurse, a jelly and a tub of peaches in 44hrs. The toilets all stink, wards are grim. Mental health is sorely neglected.
Visited Accident and emergency services on February 2023
Review titled The York Hospital
Replied on 13 April 2023
Thank you for your comment. I am sorry to hear that you had such a poor experience during your recent visit to York Hospital. We try to ensure the highest level of care for our patients, and I am sorry that we did not achieve that high level on this occasion. If you wish to make a formal complaint about your experience, then please don't hesitate to contact us at either 01904 725137 or yhs-tr.PatientExperienceTeam@nhs.net. We value all feedback we receive from our patients as it helps us to identify areas where we can continue to improve. Again, thank you for sharing your experience.
Provided by Care opinion
Information supplied by York and Scarborough Teaching Hospitals NHS Foundation Trust