The Royal Victoria Infirmary
Queen Victoria Road, New Victoria Wing, Royal Victoria Infirmary, Newcastle Upon Tyne, NE1 4LPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Ward 37
Rated 5 stars out of 5
by Danielle Burn - Posted on 17 February 2024
Just spent 5 days on ward 37 and all I can say is wow! The staff from start to finish have been amazing, I honestly did not feel like I was in hostipal. They are so caring and are always there to help with anything you need. It actually felt like I was in a hotel! Thank you again for everything.
Visited Plastic surgery on February 2024
Review titled The Royal Victoria Infirmary
Replied on 06 March 2024
Thank you for taking time to leave your feedback regarding your care on ward 37, Plastic Surgery at the RVI. We are pleased that all the staff caring and were there to help you with anything that you needed. Your feedback will be forwarded to the directorate, who will share with the team involved in your care.
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Review titled Friendly and good service
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
We arrived in a and e from the airport where my mum had fallen and injured her wrist and chin. We were directed to minor injuries where we were seen promptly by a friendly and informative nurse, had glue applied and an X-ray organised. Not long after the results came, and after discussion with the orthopaedics a cast applied. We were out within 4 hours, and got our flights out the next morning.
Visited Accident and emergency services on February 2024
Review titled The Royal Victoria Infirmary
Replied on 06 March 2024
Thank you for taking time to leave your feedback regarding your mothers care at the Accident & Emergency department, RVI. We are pleased that you found the team who looked after you to be friendly and informative. Your feedback will be forwarded to the directorate, who will share with the team involved in your care.
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Review titled Wonderful Department
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2024
I visited last evening and I want to say the staff there are remarkable. I feel I wasted their time over Google frightening me in to going there when it is a place for life threatening situations. I was there over 3 hours and was treated impeccably though I feel terribly guilty now for going. They work so hard and it brought it home to me how silly I was being. I apologise profusely for wasting their valuable time and I think you're all Amazing and god knows what we would do without you. Thank you for all you do.
Visited Accident and emergency services on February 2024
Review titled The Royal Victoria Infirmary
Replied on 07 February 2024
Thank you for taking the time to leave your feedback regarding your recent visit to the accident and emergency department. We are pleased that you found the staff there to be remarkable and you were treated well while you were there. We will forward your feedback to the directorate, who will share with the team involved.
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2024
I brought my mother to ward 45 after a GP referral. We found friendly reception staff on our arrival and mum was taken straight through. We were there for most of the day but in that time she received bloods, CT scan, diagnosis and treatment. All of the staff were friendly and approachable. Mum's doctor was lovely. So caring and polite. Well done ward 45. You're providing an excellent service!
Visited General Surgery on February 2024
Review titled The Royal Victoria Infirmary
Replied on 07 February 2024
Thank you for taking the time to leave your feedback regarding your mothers care on ward 45 at the RVI. We are pleased that you found the staff there to be friendly and approachable. We will forward your feedback to the directorate, who will share with the team involved.
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Review titled Best neuro team ever
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2024
I’ve just spent a couple of days on Ward 16. The team are amazing, they work hard and always look after you well. They made my 2 days well cared for and were a great support. Just a fantastic team who thrive on helping you. The effort of care they offer is second to non.
Visited Neurosurgery on February 2024
Review titled The Royal Victoria Infirmary
Replied on 06 March 2024
Thank you for taking time to leave your feedback regarding your care on ward 16 at the RVI. We are pleased that you found the team who looked after you to be amazing, working hard to look after you well. Your feedback will be forwarded to the directorate, who will share with the team involved in your care.
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Review titled Below knee amputation
Rated 5 stars out of 5
by John kerr - Posted on 08 April 2024
After my recent below knee amputation on ward 22 . Everything about this hospital is 1 st class and very professional. My consultant mr quasim nothing is ever to much trouble to him an absolute gentleman and top class consultant. I no it was a big step getting the amputation but through complications of infection etc thank you rvi for making my life so much better
Visited Orthopaedics on February 2024
Review titled The Royal Victoria Infirmary
Replied on 09 April 2024
Thank you for taking the time to leave your feedback regarding your care on ward 22 at the Freeman Hospital. We are pleased that you found the staff to be professional and the care you recieved has made such a difference to your life. We will pass on your feedback to the directorate, who will share with the staff involved in your care.
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Review titled same day care, excellent
Rated 5 stars out of 5
by jackie murray - Posted on 13 March 2024
Mum had excellent care and treatment in the same day care unit part of A and E. All staff were very thorough and care was provided in a dignified manner, which as a nurses Mum and I appreciated. A nurse practitioner who looked after us was outstanding, she rang Mum a few days later with the results of a test. Thank you for the wonderful care.
Visited Accident and emergency services on February 2024
Review titled The Royal Victoria Infirmary
Replied on 14 March 2024
Thank you for taking time to leave your feedback regarding your mum's care at the Accident & Emergency department, RVI. We are pleased that you found the staff to be thorough in their care provided and in a dignified manner. Your feedback will be forwarded to the directorate, who will share with the team involved in her care.
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Review titled Great care on ward 19
Rated 4 stars out of 5
by Sophie - Posted on 20 February 2024
Would just like to say thankyou to all the staff in the ED came in on Monday the 12th finding it hard to breathe, and having high temperatures very upset they looked after me and didn’t make me wait to long then admitted me to the assessment suite then ward 19 for a few days when I tested positive for influenza A all the staff on ward 19 took great care of me and were very friendly and managed to get me feeling a bit better with temperature going down slowly! I was very scared as I’d never been admitted oin to hospital and they were re assuring that they’d get me on the mend as I was very poorly. Thankyou again to all my nurses, doctors and healthcare assistants I had look after me for the 5 days I was in there.
Visited Infectious Diseases on February 2024
Review titled The Royal Victoria Infirmary
Replied on 06 March 2024
Thank you for taking time to leave your feedback regarding your care at ED and ward 19 at the RVI. We are pleased that all the staff took great care of you and were able to get you feeling better. Your feedback will be forwarded to the directorate, who will share with the team involved in your care.
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Review titled Unreliable
Rated 3 stars out of 5
by Anonymous - Posted on 24 January 2024
I was meant to get a call back after my doctors secretary got a message passed on to her about my medication which is important and I didn’t get a call back nearly a week when it’s important kept ringing each day and wouldn’t answer or ring me back. Finally got through to her after a week and she says “I’m his secretary and don’t have a message or note about it” then put me on hold and after 30 seconds found the note and then told me the changes , but just had that sitting there until I rang ? When I should have had a call about this week before hand
Visited Dermatology on January 2024
Review titled The Royal Victoria Infirmary
Replied on 29 January 2024
We are sorry for your recent experience at the Dermatology department at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk
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Review titled Quick, thorough and professional
Rated 5 stars out of 5
by Sally Devine - Posted on 05 January 2024
I had a scheduled breast clinic appointment on a Junior Dr Strike Day. My first appointment where I was anxious but pleased to be seen within 2 weeks of a GP referral. Absolutely outstanding service. I was going to use my private healthcare but had no need to. I was seen by three separate people with different examinations within 45 mins. Thankfully nothing untoward was discovered and I felt I couldn’t have been treated more thoroughly or professionally. Amazing hospital and staff.
Visited Breast cancer services on January 2024
Review titled The Royal Victoria Infirmary
Replied on 09 January 2024
Thank you for taking the time to leave your feedback regarding your experience at your recent appointment. We are pleased that you were seen quickly and the staff treated you thoroughly and professionally. We will forward your feedback to the directorate, who will share with the team involved in your care.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust