The Royal Victoria Infirmary
Queen Victoria Road, New Victoria Wing, Royal Victoria Infirmary, Newcastle Upon Tyne, NE1 4LPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Degrading
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
Been told i am naughty by a health Care assistant for needing to use the commode. She was very rough when helping me get onto the commode
Visited Gastrointestinal and Liver services on March 2024
Review titled The Royal Victoria Infirmary
Replied on 11 March 2024
We are sorry for your recent experience with the Gastrointestinal and Liver Services at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Toilet
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
I waited a hour and a half for help with getting to the toilet. Then i was drag lifted by the health assistant and nurse
Visited Gastrointestinal and Liver services on March 2024
Review titled The Royal Victoria Infirmary
Replied on 11 March 2024
We are sorry for your recent experience with the Gastrointestinal and Liver Services at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Awful meals
Rated 1 star out of 5
by Mosfad - Posted on 17 March 2024
Tonight's food which was served to me is worse than what you'd get in prison. Wouldn't even serve it to the Russian army. Veg was rotten, potatoes were half raw. Would write more but nhs won't let me be honest
Visited Respiratory Medicine on March 2024
Review titled The Royal Victoria Infirmary
Replied on 18 March 2024
We are sorry for your recent experience with the catering at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Good experience
Rated 5 stars out of 5
by Janet Lakhani - Posted on 23 March 2024
Attentive, compassionate, polite and kind staff. Respectful, communicative and made me feel at ease. I felt confident in medical management, and give full marks for this experience
Visited Accident and emergency services on March 2024
Review titled The Royal Victoria Infirmary
Replied on 25 March 2024
Thank you for taking the time to leave your feedback regarding your care at the Accident & Emergency Department, RVI. We are pleased that you were made to feel at ease by the staff, who you found to be attentive and communicative. We have forwarded to the directorate concerned, who will share with the staff involved.
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Review titled Food made me ill
Rated 1 star out of 5
by Shamo - Posted on 17 March 2024
Tonight's food was utterly disgusting, sliced eggplant which looked like half eggplant half fish creature. Which then had been left outside rotten away for 50 years. The smell made me run to the toilet and be sick
Visited Respiratory Medicine on March 2024
Review titled The Royal Victoria Infirmary
Replied on 18 March 2024
We are sorry for your recent experience with the catering at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Reading off a screen
Rated 1 star out of 5
by Alex Lewis - Posted on 04 March 2024
Went to get my bloods done, unclear signs on where to line up. Ignored, then spoken to with distain. Saving graces were two lovely nurses who took my blood. Had a phone review today, the person on the phone was automatically rude, read off a screen. No humanity, spoke to me like I was stupid. Asked me unclear questions which I had to clarify and when I did talk about mental health they didn’t offer any service. Made me feel absolutely horrible all day. Never felt so belittled. Horrible service. I’m hoping to rearrange my appointment to Wansbeck as I don’t want to return to such a rude place. 0/10.
Visited Dermatology on March 2024
Review titled The Royal Victoria Infirmary
Replied on 06 March 2024
We are sorry for your recent experience at the Dermatology department, RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Sympathetic and professional
Rated 5 stars out of 5
by Anonymous - Posted on 10 March 2024
Attended Neuro radiology dept on Sunday 10 March 2024. My sister is undergoing treatment for spinal metastatic cancer.She is unable to sit and lie comfortably for any tests ,we were greeted by a lovely member of staff who took his time with her,explained everything and was very professional and kind to my sister and myself . She was treated with the utmost respect and every effort was made to alleviate her concerns and to help her with pain she issues during her scan . I did not catch his name but what a credit to your department.The lady assisting him was extremely friendly and helpful ,they both guided her through her procedure very attentively and professionally .We as a family are going through such an horrific time at the moment and would like to thank them so much for making our day a little more bearable .With our greatest thanks .
Visited Neurology on March 2024
Review titled The Royal Victoria Infirmary
Replied on 11 March 2024
Thank you for taking time to leave your feedback regarding your sisters care at the Neuroradiology department, RVI. We are pleased that you found the staff to be professional and kind, guiding her through the procedure and alleviating any concerns or issues of pain. Your feedback will be forwarded to the directorate, who will share with the team involved in her care.
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Review titled Worst service
Rated 1 star out of 5
by Anonymous - Posted on 29 March 2024
I have been asked to wait for 5 hours, then one of nurses turned up and told me to wait for six hours. Then they changed the waiting time to 12 hours. Worst service ever
Visited Accident and emergency services on March 2024
Review titled The Royal Victoria Infirmary
Replied on 04 April 2024
Thank you for taking the time to leave your feedback regarding your experience at the Accident and Emergency department at the RVI. We are sorry that you had a long waiting time while attending the service and if you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Meals not good
Rated 1 star out of 5
by Mosfad - Posted on 17 March 2024
Tonight's food which was served to me is worse than what you'd get in prison. Wouldn't even serve it to the Russian army. Veg was rotten, potatoes were half raw. Would write more but nhs won't let me be honest
Visited Respiratory Medicine on March 2024
Review titled The Royal Victoria Infirmary
Replied on 18 March 2024
We are sorry for your recent experience with the catering at the RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled 7 hour wait in eye A&E for a 10 minute checkup
Rated 1 star out of 5
by James - Posted on 27 May 2024
The people at the eye emergency department are great, but I arrived at 9am and didn't see a doctor for my uveitis flare-up until 4pm. 7 hours on a plastic chair with no padding, when you have ankylosing spondylitis (chronic pain in spine, hips, shoulders, neck) is not fun at all. A miserable experience. I dread going back the next time my uveitis flares
Visited Accident and emergency services on February 2024
Review titled The Royal Victoria Infirmary
Replied on 31 May 2024
We are sorry for your experience with the services at the Accident & Emergency Department with long wait times to be seen. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust