Stoke Mandeville Hospital
Mandeville Road, Aylesbury, Buckinghamshire, HP21 8ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Apathetic response from PALs
Rated 2 stars out of 5
by Anonymous - Posted on 26 April 2023
I emailed PALs asking for help with my referrals. The lady I spoke to was callous & abrasive .Her tone and attitude were disrespectful. I felt like I was on a trial for committing a heinous crime. Since 2021 I have been in agony and things have deteriorated but all referrals completed last year have been put as routine, still waiting , no one has a clue of what is wrong with me and not really interested to know. The person I spoke to didnt even want to hear me out. She kept asking me what i expected PALs to do regarding my referrals. I regret contacting PALs as it made me feel even worse . According to the lady , my health issue is not “life threatening “ so I have to wait. I work with people and I wouldn’t speak to anyone the way she spoke to me. Maybe that is how she is trained to do to put people off from contacting PALs.
Visited Don't know on April 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled Nurses really dismissive
Rated 1 star out of 5
by Anonymous - Posted on 15 April 2023
We come in for the 8th time in 9 months with an ovarian cyst which the operation keeps getting move. Head surgeon said this needs operating on soon! We have come back in with vomiting and sicknesss and upon trying to explain what is happening we were asked stupid questions such as, have you eaten something dodgy. I think tried to explain my partner needed to go onto fluids and antisickness as quick as possible, as we have had this 8 times before. This was ignored and we were made to sit and wait for 5 hours, which saw my partner get more lethargic and almost too weak to speak. This hospital is going down and down
Visited Accident and emergency services on April 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled Explained everything to me
by Cazz - Posted on 03 March 2023
I would just like to give a positive review about the endoscopy department at Stoke Mandeville Hospital. Today I was given a gastroscope and was obviously feeling anxious. The staff were absolutely amazing. So kind, professional and explained everything to me. A huge thank you to the team.
Visited March 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled Exceptional practice
Rated 5 stars out of 5
by Dan - Posted on 15 March 2023
I accompanied my daughter to the eye casualty department yesterday and would like to commend all the staff we encountered during our visit. You were welcoming, professional and very thorough in your diagnostics and treatment. Many thanks.
Visited Ophthalmology on March 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled Grateful for the way they treated me and my worries
by E2525 - Posted on 28 March 2023
The staff was very friendly and helpful. I felt well looked after and grateful for the way they treated me and my worries. Thank you.
Visited March 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2023
Amazing staff, so helpful, kind and competent. Much better than some private hospitals I have Visited..
Visited Don't know on March 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled They do not care.
Rated 1 star out of 5
by Anonymous - Posted on 25 February 2023
Was sent to A and E and accepted under medics by GP with epilepsy and a headache that pain relief did not work. Queued for an hour, was told I be triaged and given stronger medication. 3 hours later i was in triage nurse was rude and emotionless while i cried in pain stated I declined medication when I stated I been taken it for 5 days straight and it didn't work, my partner also expressed concern as I had multiple seizures in the waiting room. 9 hours for pain medication. My partner kept chasing it up no one knew nothing. Finally saw a lovely junior doctor who went above and beyond for me. Prescribed different medicine and when she came back she said she sorry I had to wait another 2 hours for it. She contacted all the necessary people and I was eventually allowed home.
Visited Accident and emergency services on February 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled Poor practice
Rated 2 stars out of 5
by Elizabeth Lund - Posted on 13 February 2023
I accept the 1 and a half year wait instead of 4 month wait for the follow up appointment in Gynaecology. The directions for gynae were poor, however still managed to get to the right place 15 mins prior appointment. Was given the impression the consultant was waiting for me. I explained the side effects of the drug I had been given a year and a half ago, which I found intolerable and resulted in me stopping them. Consultant totally disagreed with one of the side effects. I found this somewhat dismissive, it is my body and I don't expect to be disbelieved and dismissed regarding my experience of the drug. Consultant wrote down discontinued because of side effects. How is that going to help anyone else or indeed gather further knowledge regarding a drug. Thereafter a gloomy and fairly hopeless monologue regarding further potential interventions followed. I did query the lack of support etc on offer for women. His response was no men have it as well. I was out within minutes...job done and box ticked I guess.
Visited Gynaecology on February 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled Disappointed with reception at Restaurant
Rated 3 stars out of 5
by Anonymous - Posted on 03 February 2023
Found an ipad/tablet left unattended for over 40 minutes on one of the restaurants table, took it to the reception desk in the restaurant and the lady refused to hold this for safety and told me to put it back on the table l, which I did. I was shocked by this action as I thought she should have kept hold of it until the owner reported it missing. After an hour, the owner turned up and thanked me for keeping an eye on it. Explained I had tried to give it to the receptionist for safekeeping but she refused. He too was surprised. Note - never forget your items at the restaurant because the reception staff would not hold it for safekeeping! Very disappointed!!
Visited Don't know on February 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled No urgency at all, apart from the Doctors who were excellent
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2023
My elderly Mother was admitted to A&E this week. Her end-to-end experience before admittance to the ward was 15 hours. After approx three hours she was seen by a Doctor, who was extremely thorough, very friendly and kind. She ordered scans. We waited literally hours for my Mother to be collected for her tests. During the wait I noticed that the Doctors seemed to be worked off their feet, seeing multiple patients. The nursing staff were also all friendly and kind to my Mother. However I witnessed extreme slowness by the nursing staff. For example there were frequently four to five staff seemingly just sat around chatting at one of their internal stations. Looking at their phones, laughing and joking with each other for what seemed like a very long time. I was shocked as the wider department seemed to be increasingly busy. Even when one of them did set off to do something, it was done with such a lack of intention or urgency it was amazing. No wonder the A&E department has such huge waiting times. I know they might be disillusioned, but strolling in and out at double slow time, and laughing and chatting as a group, is surely only going to increase waiting times there. It seems to me that there were too many nursing staff to have enough to do, and not enough doctors and porters. When I am in work, I wouldn't dare to just sit around chatting with my colleagues, Genuinely surprised and saddened to see it.
Visited Accident and emergency services on February 2023
Stoke Mandeville Hospital has not yet replied.
Information supplied by Buckinghamshire Healthcare NHS Trust