Stoke Mandeville Hospital
Mandeville Road, Aylesbury, Buckinghamshire, HP21 8ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Stoke Mandeville Hospital.
Reviews
-
Review titled There is nothing I could complain about
by millimeterrj54 - Posted on 02 June 2023
I come down to the Mandeville every two weeks for treatment. I have been coming here now since September 2020, before my stem cell transplant and after it. The girls at reception are lovely, very friendly. The staff in Unit and brilliant. Very friendly , kind and patient they look after me very well. There is nothing I could complain about. They there to help me so I just think they are fantastic.
Visited June 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
-
Review titled Bad communication
Rated 2 stars out of 5
by Anonymous - Posted on 27 June 2023
The NHS website showed stoke-onville hospital then showed a different departments. To click on physiotherapy which I did and then low and behold what did it say no information available!!!! Absolutely appalling and disgraceful lack of information no information in fact and I don't know who is at fault the NHS or this hospital but they need to fix it not just by talking but by actually doing something!!!!
Visited Physiotherapy on June 2023
Stoke Mandeville Hospital has not yet replied.
-
Review titled This time was a bit below par
by BucksGuy473612 - Posted on 16 June 2023
I arrived at Stoke Mandeville Hospital A&E department at 8:15 pm. It was busy, and after waiting 4 hours, I asked the receptionist when I’d be seen. They told me to go ask a nurse, and I walked around where they pointed, but I couldn’t see a nurse, so I went back to the queue. The receptionist spent 10 minutes on the computer, then they served the 2 people in the queue behind me. They were obviously annoyed at me asking if I was still in the queue, so I explained that the previous time, I waited in A&E for 6 hours, then when I asked the receptionist, I was told that I had been taken off the queue, because they thought I left. My phone was connected to the hospital wi-fi the whole time, and they didn’t phone me. I didn’t want that happening again, which was why I was asking the receptionist if I was still in the queue. It took them 20 seconds to see that yes, I was still in the queue. At 1:15 am (after a 5 hour wait), a doctor took me through and took my blood tests. They were really excellent, and listened and I showed them my repeat prescription form, when they asked what medications I was taking. They told me that they saw I was in a lot of pain, and asked what I was taking for that. I told them, and they told me to go out to wait, and a nurse would give me some pain relief. About 15 minutes later, a nurse came round and gave me some paracetamol, then 10 minutes later the nurse asked if I had been given any pain relief, and I told them that you gave me paracetamol 10 minutes ago, and the doctor wrote me up for oxycodone, but I haven’t been given that yet. I spoke with another nurse or doctor after that, who told me that the consultant stopped my oxycodone prescription, and wrote me up for codeine. This was a problem, as codeine is on my list of drug allergies, which is on my file at Stoke Mandeville Hospital, and the consultant didn’t speak to me, or examine me, or read my medical notes, before they made changes to my prescriptions. They also arranged for me to get a CT scan, which I didn’t have, because I have polycystic kidney disease, and the radiologist at my previous CT scan, said I have too many kidney cysts, so they couldn’t tell what was happening, so I’d need an MRI instead. I wish that Stoke Mandeville Hospital would move to a Patient Focused Care model, where they speak to you to explain why they want the tests or medication, and ask you if you want it, before they spend time arranging for test, or preparing any doses. It helps people not worry so much, if patients are told what’s going to happen, instead of not being told until someone comes to take you to another department for a test, that you weren’t told why the doctor wanted you to have that. Receptionists are allowed to have bad days. But some people are hard of hearing, and other people smoke, so there needs to be a TV or whiteboard, that shows the number of who’s been called. It should have a section for: You have been called, please see the receptionist as soon as you see this, and another section that says: People may move up the queue faster than you, if their condition is more urgent. They also need to change policy, so that they don’t take people off the queue, until they’ve phoned, to ask why they didn’t answer when their name was called. Because I know what drugs are on my drug allergy list, and I always ask the nurse what pills I’m given, I wasn’t harmed. But I’m not going to let this knock my faith in Stoke Mandeville Hospital, they have some amazing, really caring, and super knowledgeable and experienced people working there. This time was a bit below par, but if they put up a visual display of the A&E queue, and let the consultants know they have to check drug allergy lists, and speak to patients before making prescription changes, then I’m sure that in future people will get good to excellent care at this hospital, which has my favourite anaesthesia team, everyone working there is amazing.
Visited May 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
-
Review titled Incorrect information in appointment booking
by arieshh84 - Posted on 24 May 2023
I had an appointment alerted via the NHS app. On the first page relating to the appointment it was described as 'in person'. I had no need to access a subsequent page accessed via a link called 'Review or change appointment' On arriving at the hospital and after much deliberation/research, I was advised the appointment was by telephone. When I clicked on the link mentioned above the appointment was clearly registered as telephone. This cost me £3.50 in parking plus petrol plus 3 hours door to door. When I queried the issue with the technical team dealing with the app they put the blame entirely on the Trust and how the information had been entered. I felt annoyed and frustrated. I should add that the staff dealing with me on the day were wonderful and the appointment itself was thorough and efficient. It is the administration of the appointment that is at issue.
Visited May 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
-
Review titled Excellent Palliative care team
Rated 4 stars out of 5
by Marie Young Chlebeckova - Posted on 19 June 2023
Even though the Hospital and Emergency department were extremely busy during the time my Mum was hospitalised, (and described as being ‘in crisis’ by the staff themselves), I can only say how professional, compassionate and supportive the staff were between the days of 20th - 24th May 2023. My Mum was treated with dignity and empathy. Especially the Palliative Care team - please pass on my family’s sincere thanks to the whole Palliative care team as I understand no names can be mentioned in any reviews). I hope you will be able to read this.
Visited Accident and emergency services on May 2023
Stoke Mandeville Hospital has not yet replied.
-
Review titled Poor treatment
Rated 1 star out of 5
by Ashley Mcgovern - Posted on 10 May 2023
My sister attended a and e suspected heart attack , had an ecg and was told she needs to wait for a doctor , blood tests were taken at around 8pm and is now 23.16 pm still jo results to be left I pain still no doctors available and a nurse said if it was urgent a doctor would have seen you by now! We still don't have blood results as they need to been by a doctor first , she's still in pain chest going through to her back and has now left the hospital. Remains at home in pain and said ill be ok as nurse said if I was in trouble doctor would have seen me . This is disgusting behaviour. I've call emergency department 24 times no answer whatsoever ever .I will be taking this further as they have let her leave with no results and Condition no better .
Visited Accident and emergency services on May 2023
Stoke Mandeville Hospital has not yet replied.
-
Review titled Dangerous
Rated 2 stars out of 5
by Anonymous - Posted on 06 April 2023
My mother was taken to A &E with suspected Sepsis - a medical emergency following GP paramedic home visit. The ambulance arrived in 10minutes and were brilliant. Took us to Stoke Mandeville, where we joined the queue of trolleys in a corridor -20 trolleys. The ambulance crew handed over to another ambulance crew who seem to manage the queue outside A & E until the department can finally triage patients. For us that was a 2hr wait. Mum had hypothermia too which caused a problem in the queue as the ambulance crew had given her a 'bear hugger' to warm her up which needed to be plugged in and the gap between sockets was to great to move her along the queue. We were moved into a cubical in the department - mainly to access an electric socket. At this point there were another 8 trolleys with people waiting not in cubicles in the department. After another 2hrs someone finally took some blood test and we saw a doctor. So a 4hr wait with a medical emergency before mum was seen by anyone other than the ambulance crew. The whole of A & E was heaving with people - not a single seat in the waiting room, every cubical full and nearly 30 people waiting on trolleys. The staff were run ragged. The most worrying thing -when we did finally see the doctor - he told us their staff are going to be cut! The management have decided that can manage with fewer staff! I can only presume the management have not had the misfortune to either be a patient or work in the department. Far from cutting staff they should be instigating a full A and E department at High Wycombe to take off some of the pressure on Stoke. People are going to die as a result of their action.
Visited Accident and emergency services on April 2023
Stoke Mandeville Hospital has not yet replied.
-
Review titled A&E visit - broken arm
by julietgj63 - Posted on 19 April 2023
My husband attended A&E during April. Being a day of striking we expected long queues. He was out within 2 hours having had 2 X-rays and been seen by hospital staff and been to the pharmacy. Amazing service thank you.
Visited April 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
-
Review titled Fantastic care
Rated 5 stars out of 5
by Julie - Posted on 19 April 2023
I have attended twice for a hysteroscopy with the same consultant. Both times have been a breeze. All the nurses are wonderful and help to put you at ease. My consultant couldn’t be more inspiring or reassuring. I am quite an anxious patient and google doesn’t help. If you are like me please be assured that on both occasions I would describe my procedure as completely pain free. Any discomfort was very mild, negligible in fact and the procedure was incredibly quick. I would like to express a huge thank you to the team at SMH who have taken care of me there over the last couple of years. You really couldn’t be in better hands.
Visited Gynaecology on April 2023
Stoke Mandeville Hospital has not yet replied.
-
Review titled Great A&E childrens service
Rated 5 stars out of 5
by Jenni Homewood - Posted on 03 April 2023
I want to say how impressed I was with the A&E department today (2/04/23.) It was well ran, organised, friendly staff, and although it was busy they were able to quickly triage and support my granddaughter. One hears so many negative stories about A&E but this hospital is getting it right. Proud of all NHS staff who are up against the worst times ever and yet deliver time and time again. Well done SM A&E
Visited Accident and emergency services on April 2023
Stoke Mandeville Hospital has not yet replied.
Information supplied by Buckinghamshire Healthcare NHS Trust