Stoke Mandeville Hospital
Mandeville Road, Aylesbury, Buckinghamshire, HP21 8ALContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Stoke Mandeville A&E were amazing
by HappyClaire - Posted on 20 July 2023
My doctor sent me to Stoke Mandeville A&E this morning. I was quite upset and anxious before I went as had no one to come with me, but needn’t have been… every member of staff I interacted with over the course of the day were so friendly and lovely - more than you would expect just from someone doing their job. The staff in UTC immediately made me feel at ease, I was seen after about 15 minutes, and they also made me laugh with ‘awarding me the magic papers’ to move on to A&E. I was seen about five/six times for different things (like blood tests, examinations, CT scan) over the next four hours in A&E and every person I spoke to was really friendly, listened, interacted - and some also made some jokes, all helping to put me at ease. I even got blown a kiss goodbye and told to take care by the last person who was looking after me. I believe there was a junior doctors strike today from the news, but you really wouldn’t have known from the speed or amazingly friendly attitude by all of the staff ☺️
Visited July 2023
Provided by Care opinion
Review titled Stoke Mandeville Hospital
Replied on 30 August 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
Provided by Care opinion
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Review titled Either engaged or don't ans!
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
this dept never answer the phone. 6 Years i've been under this team with pulsatile tinitus & hearing loss. Still no further to finding out why!
Visited Ear, Nose & Throat on July 2023
Review titled Stoke Mandeville Hospital
Replied on 30 August 2023
We are sorry to hear about your experience. Should you wish to discuss your concerns further, please contact our PALS team.
Provided by Care opinion
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Review titled No contact & cannot call
by andromedahj69 - Posted on 27 July 2023
Been under ENT for the last 6 years. Had 3 appointments in that time. I'm still deaf in my left ear and I still have pulsatil tinnitus in right ear. Had a pre op in Jan 2023 for grommits. Six months later I have heard nothing. Have also visited GP to ask for a letter, as I work on the phones and need a specialist head set. GP could not provide me this as ENT have added zero hearing tests onto the system. The telephone number for ENT is either engaged, then rings seconds later but nobody answers. I'm stuck in limbo. Giving up. Absolutely shocking, in my view.
Visited July 2023
Provided by Care opinion
Review titled Stoke Mandeville Hospital
Replied on 30 August 2023
We are sorry to hear about your experience. Should you wish to discuss your concerns further, please contact our PALS team.
Provided by Care opinion
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Review titled Care was outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2023
Just a big thank you ..too the doctors nurses and HCA for looking after me ..Monday evening my gp sent me to the ward opposite AE ..for ecg X-rays and bloods . I had too come back have two CT scans ..over the next two days and the team all looked after me. as NhS worker ..from another hosiptal .I’m used too being the one looking after patients ..the team was all friendly and made me feel cared for . Thank you for all your hard work
Visited Don't know on June 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled My happy visit
by kilojj33 - Posted on 06 June 2023
I visited a patient on ward 8. Every person who worked for the hospital whom I encountered from first walking through the door to leaving after 2 hours was so kind and helpful. When I reached the ward the nursing staff were welcoming and so kind and helpful and helped me with protective clothing and the nurses looking after my friend were exceptionally thoughtful and kind. When I left him for a little rest I was shown into the quiet room and given a cup of coffee and a biscuit. When I left I felt my visit which could have been quite distressing, I was very comforted with all the kindness I received and witnessed.
Visited June 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled I was really impressed
by lb16 - Posted on 29 June 2023
Just wanted to give some love to the Same Day Emergency Care team at Stoke Mandeville Hospital, which I visited yesterday. Staff were super friendly and helpful, and the nurses I encountered at the DVT clinic (sorry, forgotten their names!) were lovely, upbeat and funny, in what I know is a very busy, high pressure environment. I imagine they have to deal with a lot of stressed people who are annoyed at having to wait, but they were a joy to deal with. Sitting in the waiting area, I watched so many hospital staff being absolute gems with patients, being super friendly, patient and incredibly respectful, when I'm sure they were exhausted themselves. I certainly couldn't do that job, I was really impressed.
Visited June 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled When we start accepting this as the norm
Rated 2 stars out of 5
by Anonymous - Posted on 13 June 2023
I accompanied my Father to this A&E as he had been advised to attend if his condition felt worse.We know the NHS well enough, he worked in a patient facing role, I work in a patient facing role, he had lifesaving care here previously for which we are eternally thankfulI appreciate numbers of patients were extremely high which of course will lead to difficult triage decisions and anticipated long waiting timesHowever it’s the basics that aren’t being addressed, clearly delivered waiting room updates, ensuring that frail and elderly patients aren’t sitting there for hours without drinks /food,porters to assist with patients rather than NOK trying to wheel them around, more toilet facilities,and a sense of who is actually in charge.I can’t believe with all the corridor space available on site that my father had personal questions assessed in an intrusive and poor manner in front of an audience and barely no staff member began their input with hi my name is and any real warmth, it felt like a poorly led team.Bits and pieces corridor care, disorganised and with apparent low morale and apathy If it was exceptional conditions then get the managers in with their sleeves up as our trust does to both lead and see first hand the issues at hand.
Visited Accident and emergency services on June 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled Very long wait in A&E
by roachman - Posted on 22 June 2023
I was sent there by a emergency doctor together with a urgent letter and test results . On arrival I was directed up a ramp to register. I could hardly walk and needed help. There was no wheel chairs and it was extremely hot. My husband helped me up . I was fortunate another lady in queue lent me her chair. I did get a wheelchair after a while . I then endured 5hrs wait in a very crowded unhealthy and hot waiting room. All the drinks machines were out of order except cans . No ventilation and there was no information as to your position in the queue just a shout out by nurses when you were to be seen . It seemed like chaos. I was told after a long wait it would be another 7hrs and to go home and come back the following day . The conditions were so bad it was a relief to go home. Coming back the following day I was told I should not have gone home and I needed to re-register. I protested and they found my documents and got me to the Triage section. Again this was a long wait. I finally saw a doctor later in the day and found me a bed The treatment from there on was superb .
Visited June 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled Absolutely amazing
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2023
After being dealt with by 111 so brilliantly I was whisked into A&E, which was packed out on a Sunday but they were amazing. I was sorted in about an hour and immediately taken to get my Eye sorted. I cannot praise the Eye Clinic enough though. I've been with them twice now and each time they've been nothing short of amazing. I was cared for beautifully on the Sunday and my check up on the following Friday was speedy and thorough. Everyone was so kind and friendly despite it being busy. Thank you so so much for looking after me.
Visited Ophthalmology on June 2023
Review titled Stoke Mandeville Hospital
Replied on 30 August 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
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Review titled Speechless
Rated 5 stars out of 5
by Larris Grant - Posted on 10 July 2023
Absolutely speechless at every single person we came across in the hospital: From the paramedics to the porters the nurse who was by our side for everything we needed and the gods that are the plastic surgeon team. My daughter Ruby came in with a de gloved finger and the care we received was just incredible. She was distraught and every member of staff we came across made her at ease and she’s 5! I was a complete mess and they made me feel so much better too! The anaesthetists we had were outstanding and helped me through every second of the traumatic experience of watching them putting her to sleep. The nurse we had she was spectacular and there every step of the way. The surgeons even when I was crying my eyes out consoled me and I’m sure they have more important stuff but they made us feel so much better. And a few weeks on my daughter in healing and I just wanted to say thank you. It’s been a stressful time and the staff at Stoke Mandeville made it all 10000% times better. Thank you so much!!
Visited Plastic surgery on June 2023
Review titled Stoke Mandeville Hospital
Replied on 30 August 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
Provided by Care opinion
Information supplied by Buckinghamshire Healthcare NHS Trust