Stoke Mandeville Hospital
Mandeville Road, Aylesbury, Buckinghamshire, HP21 8ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled My little baby had to go to A&E
by fg2019 - Posted on 20 January 2023
Starting from the ambulance team (they were amazing) and the staff (Nurse and Doctor) in A&E, everyone was very kind and caring. It was a very positive experience in a stressful situation. Thank you!
Visited January 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Dominic Walsh - Posted on 23 January 2023
Came in to A&E was seen almost immediately by multiple members of lovely and skilled staff. I was treated quickly and efficiently. They went over and above what was required to make me feel at ease and give me the best care possible . Thank you!
Visited Accident and emergency services on January 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled Generally slow but caring
Rated 3 stars out of 5
by Anonymous - Posted on 12 January 2023
I arrived at 1am, and was triaged 2.5 hours later. I was then seen by a doctor after a further 2.5 hours, where I was referred on to a different department. All staff, with the exception of the senior doctor in the ED that night, were exceptionally caring, compassionate and apologetic for the long wait experienced.
Visited Accident and emergency services on January 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Ieva Lapina - Posted on 30 January 2023
My six year old daughter had an emergency appointment at the eye casualty. She is finding it very stressful to go to hospital and see health care staff. The staff at the eye casualty were compassionate, understanding and kind. They took their time with her as I appreciate they all had a long days work behind them. She has been better after the appointment. Thank you so much!
Visited Ophthalmology on January 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled Incredibly efficient
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2023
I'd been referred to plastics from A&E, and the staff were all very friendly, efficient and caring. Within hours of being referred, I was on the operating table, in the hands of a great junior doctor. All staff were brilliant. Couldn't have asked for better - especially given the circumstances.
Visited Plastic surgery on January 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled My 96 year old mothers experience at Stoke Mandeville on being admitted by ambulance
by Anne of High Wycombe - Posted on 13 January 2023
My mother fractured her right wrist recently and was admitted to hospital A&E. Long wait in corridor with many other patients. Ambulance crew asked why we called an ambulance. We went through 111, it was them that directed the ambulance to us. We would have taken my mother to hospital if we possibly could have but she is very immobile, was in pain and is 96 years old. Ambulance was called at 6pm and arrived at 7am the following morning. Checks made, bloods, ECG, x-rays etc. and eventually a plaster put on her wrist. Taken home by Age UK, excellent service. Overall treatment good and well done to all the nursing staff, Dr's, and helpers. Had to call 999 as Mother had more pain two days after being discharged. Next ambulance crew detected problem with Mum's heart, back to Stoke A&E. Waiting in corridor again, ECG, x-ray, bloods, and drip. Discharged the following day. Taken home by Age UK. Again well done to staff working under pressure and difficult times. So sad to see so many poorly people having to wait, mostly elderly and without anyone with them. Back to Stoke on Tuesday for a follow up appointment for heart. Taken by patient transport to Stoke. Turned up on time and dropped at clinic. Transport booked by Stoke. More, bloods, ECG etc. and new medication for AF prescribed. Had to wait 3 hours for transport home. Disappointing as Dr and Nurses worked very hard to get Mother ready for 12.30 when transport said they would be back to collect us. Following day, Mother had an appointment with Trauma and Orthopaedic Clinic at Wycombe hospital. Transport had been booked 2 days before appointment as requested with wheelchair and 2 persons to help. One crew member arrived and said she couldn't take Mother. Therefore, unable to attend the clinic. Very disappointing indeed as we had done everything to get Mother to Wycombe. The web site for Patient Transport needs to be greatly improved and made more user friendly. Outcome, we now have to wait until later January for the next appointment at Wycombe. Plaster should only have been on for 1 week, therefore in our opinion is the plaster medically fit to be on Mother? Is it helping the fracture to heal? Thank you to all the staff at Stoke Mandeville who work so hard to deal with all the patients coming into A&E. We appreciate your efforts.
Visited January 2023
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled Slipped on ice
by cafetr78 - Posted on 14 December 2022
I fell late in the evening and had enough pain to realise I needed a hospital. I had an x-ray to diagnose the dislocation and eventually needed theatre treatment. Everyone was so upbeat and friendly despite being overwhelming busy. I cannot thank or respect the staff enough for their support.
Visited December 2022
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled Breathing difficulties
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
My husband has a breathing difficulty, I spotted the problem with his breathing which all started from a fall on Wednesday 14th December. Took him to a&e at Stoke Mandeville Hospital at around 5pm, we were told the wait was 6hrs. By 9pm my husband was exhausted so I took him home in thr hope of seeing a gp early in the morning, but his breathing continued to deepen so had to return to a&e. He was told by reception that there were just 3 other people.above him and he was still in he queue. This was around 11pm,Its 3am and my husband has not yet been seen, its over 10hr wait here. , I have never come across anything like this where reception lie, the hospital is dirty, to say the least, it is in a dire state. The conditions are so poor. In the end my husband was soo tired we left after a horrifying 10hour wait without seeing a Doctor!
Visited Accident and emergency services on December 2022
Stoke Mandeville Hospital has not yet replied.
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Review titled Fantastic doctors, questionable nurse
Rated 2 stars out of 5
by Anonymous - Posted on 14 January 2023
I attended A&E on 25th December. The gentleman doctor and 2 lady doctors who treated me were exceptional, compassionate, kind and caring, provided top quality service. However, I was first attended to by the nurse. I was in A&E for 5 hours after finally being seen to by the nurse. I don't know whether she was just having a bad 5 minutes or has a chip on her shoulder in general but her inconsideration, lack of compassion and rudeness was extraordinary, I have never witnessed anything quite like it. She kept telling me, condescendingly, to be quiet as I won't be seen to any quicker by crying. Admittedly, I did snap at her as I was in insufferable agony and told her I wouldn't be in A&E if I had any say in the matter, and if I wasn't in such agony! When the gentleman doctor attended to me he told me that I had "tried to attack a member of his staff". I couldn't believe my ears, I was absolutely gobsmacked!! I explained to him this 100% did not happen. In any case he didn't seem too bothered by the allegation and didn't take it any further so I think the nurse may have told porkies like this previously. Unfortunately identifying staff in reviews is prohibited so I cannot elaborate further but I am absolutely astounded the NHS employ people like her?!??!! As already said, doctor was a lovely gentleman as well as further 2 lady doctors who treated me. The nurse knows who she is and should be utterly, utterly ashamed.
Visited Accident and emergency services on December 2022
Stoke Mandeville Hospital has not yet replied.
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Review titled Still waiting
Rated 3 stars out of 5
by Ms annette elmore - Posted on 30 June 2023
I had my left eye cataract done December last year. Still waiting for my right eye appointment. I was told it would be done 6 weeks after my left eye. Here we are 6 months on and not heard a dickey bird!!!!
Visited Ophthalmology on December 2022
Stoke Mandeville Hospital has not yet replied.
Information supplied by Buckinghamshire Healthcare NHS Trust