Stoke Mandeville Hospital
Mandeville Road, Aylesbury, Buckinghamshire, HP21 8ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Absolute disgraceful service
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2023
There is a total lack of patient care. Complete lack of communication in reference to prescribed medication. Totally obstructive staff leaving me without advice or repeat medication extremely disappointing service
Visited Neurology on September 2023
Review titled Stoke Mandeville Hospital
Replied on 13 December 2023
We are sorry to hear about your experience. Should you wish to discuss your concerns further, please contact the PALS team.
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Review titled Attended A&E about suspected fracture
by Delyp88 - Posted on 25 September 2023
Fantastic set up for the ED triage, followed by minor injuries and X-ray dept. Despite prefab units, long walks to different elements of my journey, the whole process was efficient and done within 2 hours. All staff were friendly, approachable and clearly looked to me as a customer, to enjoy their work in a family feel environment. All of which made me feel safe and comfortable despite my pain. Thank you.
Visited September 2023
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Review titled Stoke Mandeville Hospital
Replied on 04 October 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
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Review titled Staff
Rated 4 stars out of 5
by Anonymous - Posted on 13 September 2023
I would like to say how much I valued the help and support give by the Health Care Assistant in the Gastroenterology Department on 13th September 2023. She kept me informed of the waiting time and helped me prepare for my examination. As I am wheelchair bound and not able to stand I valued her care and help. Such a really lovely person.
Visited Gynaecology on September 2023
Review titled Stoke Mandeville Hospital
Replied on 20 September 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
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Review titled Outstanding nurse
Rated 5 stars out of 5
by Steven - Posted on 11 October 2023
I came in because I had ruptured my achilles. The rupture was pretty clear and I was dealt with smoothly and quickly throughout, with lots of thought to helping me get around. I particularly want to pick out the nurse who saw me. I wishI was allowed to use her name in this post as her actions and care made a huge difference to me in my later treatment. Although the rupture was clear, and so no xray would normally be warranted, she was concerned about unusual bruising higher up the calf and so ordered an xray. That xray showed an avulsion fracture and its early diagnosis made a big difference to the treatment, including the type of surgery that I went on to have. I am grateful to all the Stoke Mandeville A&E staff, but particularly to *** for her care, but also her knowledge and experience.
Visited Accident and emergency services on September 2023
Review titled Stoke Mandeville Hospital
Replied on 18 October 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
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Review titled Immense respect
Rated 5 stars out of 5
by Anne - Posted on 17 September 2023
111 provided excellent assessment to be referred to Stoke Mandeville ED who continued the excellent good humoured professional service under relentlessly challenging conditions ( including the cleaning team). Full respect to all participants and thank you for working ridiculous hours in an under resourced service to support everyone.
Visited Accident and emergency services on September 2023
Review titled Stoke Mandeville Hospital
Replied on 20 September 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
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Review titled Great practice
Rated 5 stars out of 5
by Adela Oltean - Posted on 14 September 2023
I will go there again if I have another baby And would highly recommend to everyone! Had all the support needed both on the labour ward and birth center. Midwifes are more than amazing. They care, kindness & encouragement has blown us away
Visited Maternity services on September 2023
Review titled Stoke Mandeville Hospital
Replied on 20 September 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
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Review titled Amazing experience.
Rated 5 stars out of 5
by Stephanie Saunders - Posted on 02 September 2023
We recently got sent to a&e after calling 111 for my 2 year old daughter. Each member of staff couldn’t have been any more helpful. Nothing seemed to much for anyone. As a parent taking your child into the hospital can be very daunting. The hospital was clean and tidy. Everyone spoke to my daughter and not once did I fell I wasn’t listened to. I cannot thank the NHS staff at Stoke Mandeville enough.
Visited Accident and emergency services on August 2023
Review titled Stoke Mandeville Hospital
Replied on 20 September 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
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Review titled Disastrous
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2023
8hr waiting for a doctor that never came and 3 shift changes with no food or water offered for 87 year old paitent. Was required to check in twice and asked exacly same questions complete waste of resources paying two lots of people to do the same job. Ended up having to leave as elderly relative was tired, dehydrated and cold due to no doctor's being available. None of the scan results or blood test have been forwarded to GP still waiting 4 weeks later.
Visited Accident and emergency services on August 2023
Stoke Mandeville Hospital has not yet replied.
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Review titled Everyone was efficient, kind, gentle, considerate and caring
by Liz371 - Posted on 31 August 2023
My mother was admitted to Stoke Mandeville Hospital with advanced dementia and a pulmonary embolism. I would like to praise the care she was given in Resuscitation. Everyone in there - from HCA to doctor - were efficient, kind, gentle, considerate and caring. Thank you so much!
Visited August 2023
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Review titled Stoke Mandeville Hospital
Replied on 20 September 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
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Review titled Fantastic Staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2023
I came in for an MRI on the 18th August having just found out that I breast cancer. The staff in the MRI and CT department are just incredible, they were so kind and caring on what was a very stressful time and they even arranged for me to have my CT scan whilst I was there to save me having to come back for it another day. They were so kind to me and really made me feel at ease.
Visited Don't know on August 2023
Review titled Stoke Mandeville Hospital
Replied on 20 September 2023
Thank you for taking the time to leave such positive feedback. We will share it with the team concerned.
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Information supplied by Buckinghamshire Healthcare NHS Trust