Stoke Mandeville Hospital
Mandeville Road, Aylesbury, Buckinghamshire, HP21 8ALContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Breathing difficulties
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2022
My husband has a breathing difficulty, I spotted the problem with his breathing which all started from a fall on Wednesday 14th December. Took him to a&e at Stoke Mandeville Hospital at around 5pm, we were told the wait was 6hrs. By 9pm my husband was exhausted so I took him home in thr hope of seeing a gp early in the morning, but his breathing continued to deepen so had to return to a&e. He was told by reception that there were just 3 other people.above him and he was still in he queue. This was around 11pm,Its 3am and my husband has not yet been seen, its over 10hr wait here. , I have never come across anything like this where reception lie, the hospital is dirty, to say the least, it is in a dire state. The conditions are so poor. In the end my husband was soo tired we left after a horrifying 10hour wait without seeing a Doctor!
Visited Accident and emergency services on December 2022
Stoke Mandeville Hospital has not yet replied.
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Review titled Fantastic doctors, questionable nurse
Rated 2 stars out of 5
by Anonymous - Posted on 14 January 2023
I attended A&E on 25th December. The gentleman doctor and 2 lady doctors who treated me were exceptional, compassionate, kind and caring, provided top quality service. However, I was first attended to by the nurse. I was in A&E for 5 hours after finally being seen to by the nurse. I don't know whether she was just having a bad 5 minutes or has a chip on her shoulder in general but her inconsideration, lack of compassion and rudeness was extraordinary, I have never witnessed anything quite like it. She kept telling me, condescendingly, to be quiet as I won't be seen to any quicker by crying. Admittedly, I did snap at her as I was in insufferable agony and told her I wouldn't be in A&E if I had any say in the matter, and if I wasn't in such agony! When the gentleman doctor attended to me he told me that I had "tried to attack a member of his staff". I couldn't believe my ears, I was absolutely gobsmacked!! I explained to him this 100% did not happen. In any case he didn't seem too bothered by the allegation and didn't take it any further so I think the nurse may have told porkies like this previously. Unfortunately identifying staff in reviews is prohibited so I cannot elaborate further but I am absolutely astounded the NHS employ people like her?!??!! As already said, doctor was a lovely gentleman as well as further 2 lady doctors who treated me. The nurse knows who she is and should be utterly, utterly ashamed.
Visited Accident and emergency services on December 2022
Stoke Mandeville Hospital has not yet replied.
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Review titled Still waiting
Rated 3 stars out of 5
by Ms annette elmore - Posted on 30 June 2023
I had my left eye cataract done December last year. Still waiting for my right eye appointment. I was told it would be done 6 weeks after my left eye. Here we are 6 months on and not heard a dickey bird!!!!
Visited Ophthalmology on December 2022
Stoke Mandeville Hospital has not yet replied.
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Review titled Superb attention at Opthalmology Department
Rated 5 stars out of 5
by Philip - Posted on 22 December 2022
I have been going to this department at the Mandeville Wing for the past year for glaucoma & cataract treatment. The glaucoma team in particular are brilliant and if you were going somewhere privately in my opinion you could not receive better treatment. Communication with the department is also very efficient. I am very grateful for all their help from consultants to nursing staff.
Visited Ophthalmology on December 2022
Stoke Mandeville Hospital has not yet replied.
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Review titled Stoke Mandeville A&E
by Paul2208 - Posted on 14 November 2022
Recently I spent over 9 1/2 hours at a&e at Stoke Mandeville with my wife, we got there at 6.15am we left at 3.55pm what I saw and experienced there was nothing short of poor medical care. An 85-year-old woman, on her own, who had been there for over 14 hours. A young couple with a baby in the blanket who were frantic and could not get any attention for half an hour because the receptionist had to go on their break, they didn’t know where to go or what to do, I will never forget the look of total desperation on their faces. A woman clearly in her 70s with, I suspect, a broken arm just left for hours crying with pain until members of the public, having had enough, demanded her attention. Unbelievably three ambulance crew spending nine hours with one individual just playing on their mobile phones. The list of grotesque inefficacies goes on and on. I have a suggestion for anybody in management at Stoke Mandeville just go and spend nine hours in a&e and see the mess for yourself. You ought to be ashamed of yourselves. By the way one other thing, I lost count of the amount of nhs staff just wondering round with takeaway coffee cups chatting and from what I could see basically achieving nothing, hour after hour, at one point as frustration set in, I was driven by desire to ask them what they actually do – all paid, what a waste of money. After 9 1/2 hours I finally left, with my wife, who had gone blind in one eye with not the slightest indication of what the problem was and the simple instruction to attend her gp on Monday, which of course you can’t do because you can’t get an appointment. My advice would be stop reading reviews and go and sit in a&e. Go see for yourself. The above is a one hundred percent account of what’s going on – in my opinion it’s not money, its management, or total lack of it.
Visited November 2022
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled Terrible Service
by Heath1974 - Posted on 04 November 2022
Why do people have to explain their problems and where they are experiencing pain in their stomach to the receptionist on the phone when they have been told by the patient that they have Diverticulitis and it shows that on their medical file? This is not acceptable. Why can people not get an appointment straight away for something like this that is urgent?
Visited November 2022
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled Appalling phone service
Rated 1 star out of 5
by Neil McCrorie - Posted on 28 November 2022
I have been refered to the urology deprtment on 22.9.22 and on my referal it states I will receive a date for my appointment by 17 November, if not, contact the urology depertment. I hav been trying all morning to speak to someone and all I get is transfered to a voicemailservice. How on earth can I sort out my appointment if I can't speak to someone. I tired deiffernt numbers at Stoke Manderville but all I get is voicemail services. It is impossible to speak to anyone. This service is absolutley disgraceful. Stop using the excuses and employ people to deal with the public in a compassionate and sympathetic manner.
Visited Urology on November 2022
Stoke Mandeville Hospital has not yet replied.
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Review titled Faultless service
Rated 5 stars out of 5
by Roger Seldon - Posted on 23 November 2022
I was seen in eye casualty, the eye clinic, and in the theatre. It took just 5 working days from my initial visit to completion of treatment. All of the staff I met were kind thoughtful and very thorough. Diagnosis was checked by a senior colleague. At each stage the diagnosis and treatment was explained in full, and questions answered. Excellent.
Visited Ophthalmology on November 2022
Stoke Mandeville Hospital has not yet replied.
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Review titled Attendance at A&E
by conditionerpf94 - Posted on 01 December 2022
Today I had to attend A&E with my 17-year-old daughter, and I just wanted to say thank you! Although we were there for over 8 hours and need to return tomorrow for further testing, I can't fault the service we received. The transition from being seen by the triage nurse, to tests being carried out by the paramedic, and finally being seeing by the different doctors and being squeezed in for an MRI was faultless. We were kept well informed and being offered a cup of tea by a lovely nurse which I declined as I could see she was busy just showed how caring all the staff were. We could see how busy the department was, but everyone was lovely and polite and we witnessed the kindness all staff members have to patients. I can't thank you enough for making a worry day bearable.
Visited November 2022
Provided by Care opinion
Stoke Mandeville Hospital has not yet replied.
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Review titled It’s not money, its management, or total lack of it.
Rated 1 star out of 5
by Paul Clarke - Posted on 11 November 2022
5th November - I Spent over 9 1/2 hours at a&e at Stoke Mandeville with my wife, we got there at 6.15am we left at 3.55pm what I saw and experienced there was nothing short of third world medical care. An 85-year-old woman, on her own, who had been there for over 14 hours. A young couple with a baby in the blanket who were frantic and could not get any attention for half an hour because the receptionist had to go on her break, they didn’t know where to go or what to do, I will never forget the look of total desperation on their faces. A woman clearly in her 70s with, I suspect, a broken arm just left for hours crying with pain until members of the public, having had enough, demanded her attention. Unbelievably three ambulance crew spending nine hours with one individual just playing on their mobile phones. The list of grotesque inefficacies goes on and on. I have a suggestion for anybody in management at Stoke Mandeville just go and spend nine hours in a&e and see the mess for yourself. You ought to be ashamed of yourselves, and don’t tell me its lack of money – its bad management, the money waste there is as bad as the poor medical treatment. As a country we ought to be ashamed of ourselves. By the way one other thing, I lost count of the amount of nhs staff just wondering round with takeaway coffee cups chatting and basically achieving nothing, hour after hour, at one point as frustration set in, I was driven by desire to ask them what they actually do – all paid, what a waste of money. After 9 1/2 hours I finally left, with my wife, who had gone blind in one eye with not the slightest indication of what the problem was and the simple instruction to attend her gp on Monday, which of course you can’t do because you can’t get an appointment. My advice would be stop reading reviews and go and sit in a&e. Go see for yourself. One final point if you call yourself management, in the nhs Stoke Mandeville, then you should be ashamed of yourself that’s the plain simple truth. Stop hiding. It’s a mess. A big mess. And it’s your job to sort it out. Which I’m not hopeful you ever will. The above is a one hundred percent account of what’s going on – it’s not money, its management, or total lack of it.
Visited Accident and emergency services on November 2022
Stoke Mandeville Hospital has not yet replied.
Information supplied by Buckinghamshire Healthcare NHS Trust