Stoke Mandeville Hospital
Mandeville Road, Aylesbury, Buckinghamshire, HP21 8ALContact details and Patient Advice and Liaison Service (PALS)
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Review titled Lack of sensitivity
Rated 1 star out of 5
by Anonymous - Posted on 26 November 2022
After visiting A&E the previous day due to a suspected miscarriage, I was referred to the surgical assessment unit the following morning for an ultrasound. Following the scan and learning the most devastating news we were asked to go back to the communal waiting area to await the doctor to see us. This was absolutely heartbreaking to sit alongside pregnant people while the news we had lost our baby was so fresh and raw. When I couldn’t cope any longer, we asked the reception if there was some way we could go and grieve in private but was told the doctor would see us as soon as possible. I fell apart in my husbands arms in the middle of the corridor in front of reception as there was nowhere for us to go, with other patients and staff going about their business around us. I’d never felt so exposed. Eventually one nurse came over and told us there was an empty room me and my husband could sit and wait in together. This kindness was an absolute gift for us and we are grateful for that one sensitive nurse who saw we needed help and showed compassion. The worst experience imaginable was made even worse by the lack of sensitivity of the majority of the hospital staff and the fact there was no special procedure for those who have experienced miscarriage. I was shocked that no one seemed to know what to do in that situation or how to help. My view is that there should be a procedure for anyone who experiences miscarriage so no one has to sit and wait in a public space dealing with their loss while waiting for a doctor to talk about what’s already been confirmed at the scan. At the very least there should be somewhere to go, or someone immediately available to speak to at the time of the ultrasound so all the facts are clear and explained without the agonising wait afterwards. Ultimately the one act of kindness from one nurse was the only saving grace of our experience at Stoke Mandeville Hospital. I hope my comments are taken on board for the next woman who experiences a miscarriage so she doesn’t have to go through what we did this time. Do better Stoke Mandeville.
Visited Obstetrics And Gynaecology on November 2022
Stoke Mandeville Hospital has not yet replied.
Information supplied by Buckinghamshire Healthcare NHS Trust