Stepping Hill Hospital
Stepping Hill Hospital, Poplar Grove, Stockport, Cheshire, SK2 7JEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disappointing communication
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2023
Broke my collar bone and visited an and e where I was given a sling and told my injury would heal by itself. Two days later I received a call to say I needed to attend fracture clinic there we saw a lovely guy who said the injury would not heal correctly without surgery. He carefully explained how the procedure would take place and we went away feeling reassured that there would be minimal scarring and the metal work probably wouldn’t need taken out. However I got an appointment for my surgery without seeing the consultant first and when I saw him on the day he told me he was operating completely differently so I felt completely blind sided and like I had no choice but to go ahead with it. Where as I should have had an appointment with him first so I could have asked questions as to why he wasn’t doing it the way I had been told in the first place which apparently causes less scarring and less chance of needing metal work removed very disappointed to have not had this chance to discuss before it was going to be done. The day case needs to be rethought I was asked to get there at 11 I sat in the waiting room for over 1 hour 30 then seen to the ward but didn’t actually get to theatre till 3pm I nearly didn’t get to come home because it was so late. This really needs thought it would be much better to stagger arrival so you are not waiting around for hours on end. Felt the communication was poor the consultant who did my surgery was very good but sadly not happy with the fact I signed up to one thing and ended up with a much more cosmetically disappointing outcome and probably the need for further surgery to remove metal work. Can’t fault the care of the nurses and drs but think communication needs a serious shake up. You should not be having surgery without an appointment to see your consultant first.
Visited Orthopaedics on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Good afternoon, I am sorry to read about your recent experience at Stepping Hill hospital. I will share your feedback with the team so they can look into how communication can be improved for patients. Kind regards, Patient Experience Team
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Review titled Caring staff
Rated 4 stars out of 5
by Anonymous - Posted on 12 February 2023
Was with my dad who was swiftly checked into A & E on a Sunday morning then triaged within 30 mins . Then ultrasound scanned and bloods taken in the next hour awaiting results. The triage nurse even followed up with my dad even though she was about to clock making sure I was thier to interpret and even facilitated me speaking to Urology DR for immediate referral. Truly caring staff. We should be grateful for our country's NHS and staff. Go get a quote privately for the services and you soon realise the true cost of health care. Keep up the good work.
Visited Accident and emergency services on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I was pleased to read that the care your dad received while in Stepping Hill was supportive and helped get a quick outcome for him. I will share this with the teams as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2023
I have came with back problems and pain. The stuff we’re extremely helpful and very kind. I have received help. I am very great full. Thank you
Visited Orthopaedics on February 2023
Review titled Stepping Hill Hospital
Replied on 08 June 2023
Good morning, Thank you for taking the time to share your feedback following your recent treatment at Stockport Hospital. I was pleased to see that the care and treatment you received was helpful and kind. Your feedback will be included in our Patient Experience reports but if you would like to contact me on Patient.Experience@stockport.nhs.uk and let me know which team you saw I will share with them directly. Kind regards,Aoife Isherwood Patient Experience Team
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Review titled Ambulance Crew
Rated 5 stars out of 5
by JAK - Posted on 21 February 2023
May I thank the two ambulance crews who attended our retirement home last night. Very professional and caring how they dealt with a difficult situation. I have nothing but praise for the three ladies and one gentleman who attended. I hope you get to read this review and understand how appreciated and valued you are by the general public.
Visited Accident and emergency services on February 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Good afternoon, Thank you for sharing your feedback. The ambulance crew are not employed by Stepping Hill hospital, but by North West Ambulance Services. If you would like me to share this feedback with their Patient Experience Team, I would be happy to do so as it is lovely feedback. Kind regards, Aoife Isherwood Patient Experience Team. Stockport NHS Foundation Trust
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Review titled Brilliant Staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
Endoscopy team were great Thank you for all the care i received. I will always remember the kindness you gave me when i felt nervous.
Visited Gastrointestinal and Liver services on January 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I was pleased to read that the care you received while in endoscopy was kind and reassuring. I will share this with the team as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
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Review titled The staff were very helpful
by Wens - Posted on 04 January 2023
Went for an appointment in Jan 2023 at outpatients A and the staff were very helpful and friendly giving everyone who was waiting comfort and the level of professionalism was brilliant. Thank you.
Visited January 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I was pleased to read that the care you received while in Outpatients A was caring and professional. I will share this with the team as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
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Review titled System does not work effectively
by importerwh89 - Posted on 03 January 2023
We spent 4 hours trying to go through the 111 system to be told to come to the A & E Department at Stepping Hill Hospital, this was with my elderly father. The hospital at Macclesfield told us to come to see the Urologist as this service is not available there. We have been seen by the triage nurse no bloods or cannula cited. The expected waiting time is 7 hours, sat in a chair all through the night which for my father and his problem is not acceptable to us. Observations have been taken x 3. I have been trying to get my father sorted from yesterday evening, it is now the following morning. I believe the 111 system does not work effectively and too much time is wasted waiting for people to call back. When you are triaged at one hospital to be told to go to another this time is not taken into account.
Visited January 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Good Morning, I am sorry to read about your Father’s experiences with 111 and within the ED at Stepping Hill. The department and hospital was experiencing periods of significant demand and unfortunately this impacted waiting times, however, I will share your feedback with the team so they are aware and can action as appropriate. With regards to 111, if you agree, I can share this feedback to NHS 111 who oversee the service so they can address as per their local procedures. Our contact is Patient.Experience@stockport.nhs.uk Kind regards, Patient Experience Team
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Review titled Wonderful
Rated 5 stars out of 5
by Helen M - Posted on 13 January 2023
Having had 2 appointments in the Opthalmology dept. In the last 6 weeks I'm very impressed that there were no long wait times despite all the different tests I needed the process was all very efficient. All the staff were lovely and friendly. Opthalmology team in outpatients B deserve a big clap on the back a very well run service 5 stars from me. I really hope this gets fed back to them.
Visited Ophthalmology on January 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for taking the time to share your feedback. I was pleased to read that the care you received while in Ophthalmology was efficient and friendly. I will share this with the team as I know they appreciate hearing lovely feedback. Kind regards, Patient Experience Team
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Review titled Great patient care on day
Rated 3 stars out of 5
by Anonymous - Posted on 27 January 2023
Attended x-ray B department with with my baby nephew. The staff were amazing. Treated him witch such care an attention. They explained everything clearly to his mother. She was extremely nervous. On another note. Although the staff were all so lovely efficient and caring my experience of the hospital as a whole is not great. The carparking situation is a nightmare and causes so much stress which it not needed on to if the stress of having to attend hospital in the first place. The whole hospital looks like a building site. Lots of missing or stained ceiling tile with wires hanging down. I feel the poor staff should be commended for having to deal with these below standard conditions.
Visited Don't know on January 2023
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Hello, Thank you for sharing the feedback about your nephew’s recent visit to X ray. I am pleased to see that the care he received was positive and support was given to his mother. I will share this feedback with the team. I acknowledge your concerns about the car parking and general estate issues. The hospital having some major building works which has unfortunately impacted on all of this. I will, however, share your experiences with our Estates team as it is helpful for them to pick up any issues that can be addressed in the interim. Kind regards, Patient Experience Team.
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Review titled No confidence in A & E department
by zebracz58 - Posted on 10 January 2023
Came to A&E with suspected Heart Attack, waited approximately 20mins for an ECG, had one earlier by a Paramedics. They took bloods, put in a cannula and I was told to wait for a doctor to call me. I sat back down in the waiting area and the tannoy kept saying the waiting time was around 1 hour 30mins. Four hours later checked my blood sugars (Insulin Dependent Diabetic) reading was low and dropping. My husband requested a glucose gel, but as I was throwing up they replied there would be no point and to leave it with them. This was at 18:22. At 18:55 they checked my sugars on one of their machines, did not clean finger before checking. The reading was not classed as low so I was sent back to waiting area. Asked when I would see a doctor and was told I had been transferred to a medical doctor so they work the wards as well as A&E so no time could be given. Feeling very nervous and generally ill, body beginning to shake due to my low sugar levels. I have no confidence in the department or the staff. Not sure what to do next or who to turn to.
Visited January 2023
Provided by Care opinion
Review titled Stepping Hill Hospital
Replied on 07 March 2023
Good Morning, I am sorry to read about your recent experience in our A&E department. I will share your concerns with the team so they can address these accordingly. If you wish to discuss further, you can contact our team on Patient.Experience@stockport.nhs.uk Kind regards, Patient Experience Team
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Information supplied by Stockport NHS Foundation Trust