St Richard's Hospital
Spitalfield Lane, Chichester, West Sussex, PO19 6SEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent treatment
Rated 5 stars out of 5
by Maureen - Posted on 20 December 2022
I had a small implant put in by the nurse led clinic. Three nurses took care of me from getting me ready to discharging me. The treatment I received was excellent, the nurses were kind, considerate and friendly. They were caring, very concerned that I should know what was going to happen during and after the procedure. The machinery was set up for me and its use explained, I feel very, very fortunate to have such equipment available to me. I wish I could thank these three ladies by name. Kindness and compassion go such a long way and are so appreciated. Thank you.
Visited Cardiology on December 2022
Review titled St Richard's Hospital
Replied on 20 December 2022
Dear Maureen Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good. We always appreciate such wonderful feedback. We hope you are making a good recovery from your procedure and thank you once again for your comments. The three nurses sound wonderful. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Excellent care and support
Rated 5 stars out of 5
by Marilyn Major - Posted on 11 December 2022
During the past 12 months I have received the very best care from the team of physiotherapists in St Richards Munro Unit. After I fractured my patella I thought I would be unable to walk easily, pain free again. Thanks to the encouragement excellent help and advice I have received from the physiotherapists I am well on the way to full recovery. I will never be able to thank everyone enough, the Exercise Gym sessions in the Munro Unit have been invaluable. I wish to thank the friendly helpful receptionists in the Munro Unit and all the doctors nurses and staff in St Richards who have helped me so much.
Visited Physiotherapy on December 2022
Review titled St Richard's Hospital
Replied on 12 December 2022
Dear Marilyn What a lovely post, thank you so much. We will share your comments with the Physio's in the Munroe Unit and they will be delighted. We hope you continue to recover and thank you once again for taking the time to give us this feedback, we really do appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Miserable experience, left in tears!
Rated 3 stars out of 5
by Anonymous - Posted on 04 December 2022
Went to A&E with pancreatitis. Was triaged quick, said it was very painful. Told to wait in waiting room. It was absolutely freezing, after 4 hours I was frozen to the bone and in pain. I got very tearful and just had to leave, just wanted to get home to get to bed and take pain relief. Lucky I had morphine at home. I knew what was wrong with me as I have had pancreatitis earlier this year and spent 5 days in hospital, it’s a serious condition but obviously the triage nurse didn’t think so as other patients who came after me and were well enough to smoke outside got to see a doctor a lot quicker. While I was huddled over in pain and trying to get warm I could see that the floor was filthy, didn’t see a cleaner once while I was there.Why is the reception area so cold, is it deliberate so people will leave. It was an utterly miserable experience!
Visited Accident and emergency services on December 2022
Review titled St Richard's Hospital
Replied on 05 December 2022
Dear Anonymous I am sorry to her that you were unhappy with the service from the A&E department and that you went home without being seen. I also note your comments about the floor in the waiting area not being clean. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net. We look forward to hearing from you. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Great Service
Rated 5 stars out of 5
by Richard Tomlin - Posted on 31 December 2022
I came to A&E on December 30 th everyone I met at the hospital were amazing. So a very big thank you from me, keep up your brilliant work.
Visited Urology on December 2022
Review titled St Richard's Hospital
Replied on 03 January 2023
Dear Mr Tomlin What a lovely post, thank you so much. We will share your comments with the A&E department and they will be delighted. We hope you are feeling better now and thank you once again for taking the time to give us this feedback, we really do appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Worrying
Rated 1 star out of 5
by Anonymous - Posted on 13 November 2022
After visiting my friend in Birdham ward twice in the last week I am very concerned by the lack of communication from the staff and even more so the non existence of any mental or physical stimulation being provided to the patients, I was quite horrified that my friend was expected to just lay there. I’m disgusted and saddened that there is no thought put in to help these people along through the day, not even a TV.
Visited Geriatric Medicine on November 2022
Review titled St Richard's Hospital
Replied on 22 November 2022
Dear Patient The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have shared about your friend at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Thank you for taking the time in contacting us. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Med team great receptionist spectacularly bad.
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2022
Receptionist in CT scanning barely made eye contact with my 76 yr old father in law. Muttered her questions, did not check whether he could hear her, when asked asked a question she rolled g her eyes and sighed. The person sitting with her was kind enough to explain the answer but working with live and potentially very sick people is clearly not her forte any more than working on a reception desk. She may be tired of or loathe her job but if that's the standard she can deliver at 9:45am on a Monday morning Lord help anyone meeting her by after lunch on Wednesdays.
Visited Don't know on November 2022
Review titled St Richard's Hospital
Replied on 08 November 2022
Thank you for your feedback. We are sorry that you were not happy with the service by a member of staff at our Trust. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Efficient Service
Rated 4 stars out of 5
by Anonymous - Posted on 13 November 2022
I attended St Richard’s to undertake tests in three different Outpatients Departments. Each Dept was expecting me, the Receptionists were polite and helpful, and I was seen promptly. Thank you St Richard’s.
Visited Cardiology on November 2022
Review titled St Richard's Hospital
Replied on 22 November 2022
Dear Patient Thank you for your lovely post. It was a delight to read that we looked after you so well in three departments and your experience was so good. We hope all goes well for you but thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Absolutely fabulous
Rated 5 stars out of 5
by Jonathan Matthews - Posted on 13 November 2022
Can’t say how lovely and caring the staff are .. the doctors and nurses are the best in the world under extreme pressure of course. I’ve only had the best of care . Kind Regard’s Jonathan
Visited Gastrointestinal and Liver services on November 2022
Review titled St Richard's Hospital
Replied on 22 November 2022
Dear Jonathan Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good. We hope you are making a good recovery now. Thank you once again for your comment, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Impressive service
Rated 5 stars out of 5
by Claire Bedford - Posted on 13 November 2022
I am leaving this review on behalf of my daughter, who recently had a baby at St Richards. From start to finish, the service she received was impeccable. The staff were professional, dedicated , helpful, caring and compassionate. My daughter has suffered from mental health problems for many years, and the staff were extremely sensitive to all her needs. Every time I visited my daughter, she was being checked or comforted by a member of the maternity team. Her baby daughter, who had jaundice , was also cared for with great compassion. My daughter was constantly being reassured about her baby’s health, as well as her own health and mental well being. I would like to express my deep felt gratitude to all staff involved in my daughter’s and granddaughter’s care, from the Labour Department, Special Care Baby Unit and Tangmere Ward. My daughter returned home, confident in her ability to look after her baby, thanks to the thoughtful care and attention she received.
Visited Maternity services on November 2022
Review titled St Richard's Hospital
Replied on 23 November 2022
Dear Claire First of all congratulations on the birth of your new grand daughter. How delightful she must be. It was lovely for us to read your comments about your daughter's care and the way the staff looked after her. We will have great pleasure in sharing your comments with the maternity team, Special Care Baby Unit and Tangmere ward and they will be delighted. Life must be pretty busy for you and your daughter now so it is so kind of you to take the time to post onto this site, we really do appreciate it and we thank you very much. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled They truly need a pay rise.
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2022
As an unpaid carer for my elderly mother of 83, today discharged from The Chichester Suit (25-111-2022) 15.00hrs. Once again, hats off to the professional standards, and duty of care of St Richards Hospital staff Chichester. Unfortunately, since her return home, all expertise and care given was wasted, or forgotten. She will not however stop talking about Quote: “The best-looking Man I’ve ever seen” - Apparently a physiotherapist that walked her up and down the corridor teaching her how to use a Zimmer frame. Tomorrow, I must return to St Richards Pharmacy to pick up her incomplete prescription, and wondered if you could not find it in your heart to also include a few boxes Potassium bromide to calm her down, and take the edge off her?
Visited Accident and emergency services on November 2022
Review titled St Richard's Hospital
Replied on 28 November 2022
Dear Anonymous Thank you for your lovely post. Your comments did make me chuckle. It was a delight to read that we looked after your mother so well and her experience was good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope mum makes a good recovery and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust