St Richard's Hospital
Spitalfield Lane, Chichester, West Sussex, PO19 6SEContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Audio vestibular
Rated 4 stars out of 5
by Juliet clarke - Posted on 25 February 2023
Hi I came to an audio vestibular appoinment this week and I wasn’t impressed with the care I was given from a certain member of staff from the team,he refused to do the testing which was requested by a member of my care home staff for auditory processing disorder and usher syndrome,and I felt it should have been done and then we might have had the formal diagnosis.I have looked up treatment options online and it says about powerful hearing aids,cochlear implants,orientation and mobility training and I do have a visual impairment which I use a patch and a cane for and audiology tell me I have bad hearing loss
Visited Ear, Nose & Throat on February 2023
Review titled St Richard's Hospital
Replied on 27 February 2023
Dear Juliet Thank you for your post and I am sorry to hear that you were not impressed with the care you received. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Very good service
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
Attended on advice of 111 concerning a fall. Suffered Delayed Shock following seeing the Triage Nurse as I awaited x-rays. Was immediately put on a trolley, heart checked, blood tests done and monitored. The staff were so caring and I had to stay in overnight, monitored regularly and x-rays carried out. I was lucky not to have broken anything. The staff work so hard and are very efficient. I felt very reassured and they send you and your GP all the test results in "Patients Know Best" for any necessary follow up. Very efficient.
Visited Accident and emergency services on February 2023
Review titled St Richard's Hospital
Replied on 21 February 2023
Dear Patient What a lovely post, thank you so much. We will share your comments with the A&E department at St Richard's Hospital and they will be delighted to hear what a difference they made for you. We hope you are feeling better now and thank you once again for taking the time to give us this feedback, we really do appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Outstanding service
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2023
I felt compelled to write something about the level of care I have received today. The staff on the Emergency Floor have been outstanding. They work under extreme pressure and still think about the patient first. Well done to everyone involved and thank you
Visited Accident and emergency services on January 2023
Review titled St Richard's Hospital
Replied on 03 January 2023
Dear Patient What a lovely post, thank you so much. We will share your comments with the Emergency Floor and they will be delighted. We hope you are feeling better now and thank you once again for taking the time to give us this feedback, we really do appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Lovely staff and quick turn around
Rated 4 stars out of 5
by Anonymous - Posted on 17 January 2023
I felt compelled to write a review after attending emergency floor recently. Firstly, like others , I felt nervous about attending the hospital as the wait can be an extremly long time. However, my GP felt I needed to be looked at, so off I went. I got there around 5pm on a extremly wet cold night to see emergency ward packed. Firstly I was booked in by a lovely caring receptionist. By 5.20pm I was seen by one of the doctors who was extremly kind. By 6.15 my blood tests were taken Then I waited in waiting room. By 8pm was seen by a really kind surgeon who understood my ongoing problem and he seemed determined to help me. By 8.45 everything done and put in order. Wow and there was me fretting about going! Yes the staff are worn out , but they are cheerful and the turn around after every patient ran like clockwork. A big shout out to this dept for there hard work.
Visited Accident and emergency services on January 2023
Review titled St Richard's Hospital
Replied on 20 January 2023
Dear Patient What a lovely post, thank you so much. We will share your comments with the Emergency Floor and they will be delighted. We hope you are feeling better now and thank you once again for taking the time to give us this feedback, we really do appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Wonderful staff throughout
Rated 5 stars out of 5
by Anonymous - Posted on 13 April 2023
I had an(unexpected)stay of a week, starting with the emergency floor then on to Petworth Ward. I cannot praise any more highly the treatment I received from all staff throughout my stay, I will always be very grateful for everything that they did.
Visited Respiratory Medicine on January 2023
Review titled St Richard's Hospital
Replied on 19 April 2023
Dear Patient What a lovely post, thank you so much. We will share your comments with the Emergency Floor and Petworth ward and they will be delighted. We hope you are feeling better now and thank you once again for taking the time to give us this feedback, we really do appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Professionalism and kindness
Rated 5 stars out of 5
by Anonymous - Posted on 11 February 2023
At a time when the NHS is under such pressure my husband was admitted a very ill man and from being triaged in A&E to his final moments on Fishbourne Ward St Richards hospital can’t be faulted especially the night staff on the ward who supported me and my family. Thank you to everyone.
Visited Don't know on January 2023
Review titled St Richard's Hospital
Replied on 13 February 2023
Dear Patient I would like to thank you for taking the time in posting such a lovely compliment. It was good to read that your husband was looked after from being triaged in A&E to his time on Fishbourne Ward. It was also good to hear that the night staff on the ward supported you and your family. We will share your post with the staff concerned who always appreciate such wonderful feedback. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Wonderful care
Rated 5 stars out of 5
by Kathleen Maynard - Posted on 26 January 2023
I was having an endoscopy and looked after from being booked in, to discharge. The theatre experience was so reassuring, I felt very well cared for, I didn't feel the cannula being put in and woke calm and reassured in the recovery ward. The results were clearly explained to me so I wish to thank all concerned in my care. I never felt rushed despite it being a very busy department.
Visited Gastrointestinal and Liver services on January 2023
Review titled St Richard's Hospital
Replied on 27 January 2023
Dear Ms Maynard What a lovely post, thank you so much. We will share your comments with the Endoscopy team and they will be delighted to hear from you.. We hope you are feeling better now and thank you once again for taking the time to give us this feedback, we really do appreciate it. Wishing you all the best Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled good experience
Rated 5 stars out of 5
by george sibun - Posted on 08 December 2022
i had an appointment with selsey medical practice, they told me to go straight st richards a&e. i arrived about 1 pm booked in, about 10 minutes later i was called through where a lovely nurse took all my details, she was so professional, told me roughly how long i would have to wait , she was spot on, the next nurse hooked me up to a ecg heart machine and took five lots of blood, she was so kind and thoughtful to me, explained it would be two hours for all the results to come through, then i saw a doctor she said everything was fine with my heart, but wanted me to have chest xray. the xray people were a great bunch. the doctor found out i had a chest infection, she took me into the a&e ward.for some treatment and gave me a course of tables to take.. going into that ward took me back, i just could not believe how many sick people were in there its heart breaking to see.. my doctor was amazing, calm and collective a real professional. thank you so much for all your help i really appreciate what you did in the time about four and half in all cant be that bad.. what i did notice it seems to me your staff need more help in the way of more people, the ones you have got are brilliant at what they do... thanks again.because we did get home till after five we had a takeaway my wife was over the moon, another satisfied person no cooking..
Visited Accident and emergency services on December 2022
Review titled St Richard's Hospital
Replied on 13 December 2022
Dear Mr Sibun Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good in A&E. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope you are now feeling better and lovely to hear your wife enjoyed the takeaway. Thank you once again for your comment, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled 100% excellent all round care
Rated 5 stars out of 5
by Vivien Markey - Posted on 08 December 2022
I had a procedure at the Fontwell Suite, Chichester Treatment Centre the receptionist was pleasant and helpful both at the pre op and the procedure. I probably waited less than 5 minutes before being called in by the Nurse who took me through and explained what I needed to do prior to the procedure. I thought the ward was very clean and when I was taken through to the Cath lab all the equipment looked very clean. The team led by the Cardiologist all worked smoothly and obviously had excellent standards of practice, it was a very calm and reassuring experience and I really felt cared for. On return to the ward nothing was too much trouble for any of the Nurses, St Richards Hospital be proud of all your wonderful staff and other patients be assured you are in good safe hands with up to the minute technology. Thank you so much
Visited Cardiology on December 2022
Review titled St Richard's Hospital
Replied on 13 December 2022
Dear Ms Markey Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope you are making a good recovery from your procedure and thank you once again for your comment, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Care I received was second to one
Rated 5 stars out of 5
by William jubb - Posted on 31 December 2022
Staff do a brilliant job nurses lookc Cannot faued after me all day and night cannot thank them and all the other staff including porters
Visited Major trauma on December 2022
Review titled St Richard's Hospital
Replied on 03 January 2023
Dear Mr Jubb Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good. We hope you are making a good recovery and thank you once again for your comment, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust