St Richard's Hospital
Spitalfield Lane, Chichester, West Sussex, PO19 6SEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful service
Rated 5 stars out of 5
by Anonymous - Posted on 24 March 2023
I recently had a week plus stay in Wittering ward as part of a rehab for an operation.Throughout my stay the Nurses and Healthcare Assistants were fantastic.Nothing is too much trouble for them,and they looked after me very well.They all have a lovely sense of humour,and work really hard.I would give them all 10/10 .
Visited Vascular surgery on March 2023
Review titled St Richard's Hospital
Replied on 27 March 2023
Dear Patient Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good. We will share your post with the staff concerned on Wittering ward who always appreciate such wonderful feedback. We hope you are making a good recovery and thank you once again for your comments, it means a lot. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Communication Issues
Rated 3 stars out of 5
by Colin Powell - Posted on 28 March 2023
I'm due to have eye screening on 24th April at 10 a.m. I have been on the phone twice to try and reschedule a different time, the first time it just rang and rang foe one hour, the next time it did say Diabetic Screening and then nothing for 50 minutes. I did not just want to not turn up, rather someone else have my appointment, but, it appears this is to only way to communicate. I tried to see if there is a real time diary on line where you can cancel and reschedule but, cannot find one. Help!!
Visited Diabetic Medicine on March 2023
Review titled St Richard's Hospital
Replied on 05 April 2023
Dear Mr Powell I am sorry to hear of the concerns you have raised. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled poor reception team
Rated 2 stars out of 5
by Victoria - Posted on 20 March 2023
Poor reception from the reception team Asked a question got a very abrupt and aggressive answer Not impressed I know it's busy but doesn't need to have rudeness from staff
Visited Accident and emergency services on March 2023
Review titled St Richard's Hospital
Replied on 21 March 2023
Dear Victoria I am sorry to hear your comments about the reception team at St Richard's Hospital. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Left unable to move
Rated 1 star out of 5
by Victoria Meir - Posted on 12 March 2023
I arrived though the ambulance service, this was with * and * who were absolutely amazing and I cannot thank them enough. I was then seen by multiple clinicians / HCA’s I was then transferred to the wittering ward into the care of a HCA and a nurse. I have never had such horrific care from wittering ward. I have had multiple admissions as well as having both my children at St Richards. I was left with no help from 9:30pm until my discharge at 10 am to go to the toilet. I asked for help at 3 am and 4 am for the nurse that can in for help and she left the bed pan and said ring when you are done. Even after explaining I could not do this myself. I was then left until 6:30am when they came to take my BP. I have had no information given throughout my admission and have been discharged after I explained the care received to the consultant. I am now discharged home under the care of my husband for a week and then on my own, while I wait for Bognor hospital to contact me about next steps. I am using the toilet adjuster given but the OT to go to the toilet with a bowl underneath but have nothing else. My husband will be deployed on 20th March and I will then be at home alone with my children home on weekends from boarding school. This can not be maintained. I have been given no future plans or advice.
Visited Orthopaedics on March 2023
Review titled St Richard's Hospital
Replied on 15 March 2023
Dear Victoria Thank you for your email and I am sorry to hear of the concerns you have raised. The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled excellent treatment
Rated 5 stars out of 5
by sylvia main - Posted on 08 March 2023
from start to discharge could not fault treatment by all staff,i was in both aand e,medical and cardio wards,and could have been better looked after...well done
Visited Cardiology on March 2023
Review titled St Richard's Hospital
Replied on 15 March 2023
Dear Sylvia Thank you for your lovely post. It was good to read that we looked after you so well and your experience was so good in various areas of the hospital. We hope you are making a good recovery but thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Lovely welcoming hospital
Rated 5 stars out of 5
by Peter Merritt - Posted on 14 March 2023
I have had many ongoing appointments in this dept acute cardiac and have seen the same nurse throughout , she always greets you with a smile and is lovely and friendly which puts you at ease for a start , she treats you with kindness and respect and certainly thorough with any examination , she goes over the results of your blood test or scans so you understand , explains further necessary treatment for future visits , such a lovely kind nurse , thank you to all the doctors , nurses, surgeons, consultants, technicians etc you all are a credit to the nhs ...
Visited Cardiology on March 2023
Review titled St Richard's Hospital
Replied on 15 March 2023
Dear Mr Merritt Thank you for your lovely post. It was a delight to read that we looked after you so well in the cardiac department and your experience was so good. It was also good to hear about the same nurse you see when you come in. We will share your post with the cardiac department who will appreciate such wonderful feedback. I am sure the nurse will too. Thank you once again for your comments, we all really appreciate it and it means a lot you have taken the time to do this. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Can improve services
Rated 3 stars out of 5
by Anonymous - Posted on 15 February 2023
Took my husband in A&E for chestpain and numbness of left arm. ECG and blood test done within half hour we arrived. We got the results of the blood test through the patient know best website. It's been 3 hours and we haven't seen the doctor to update us with what's going on. If this is how they treat chest pain or potential heart attack, they have to do better.
Visited Accident and emergency services on February 2023
Review titled St Richard's Hospital
Replied on 16 February 2023
Dear Patient The NHS Choices website is anonymous, and your contact details are not shared directly with the Trust. If you would like us to look into the specific nature of the issues you have experienced at the hospital we would encourage you to contact the Trust directly to tell us about them. You can do this by contacting our PALS team on 01243 831822 or email uhsussex.palschichester@nhs.net Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Massive thanks to the accident and emergency department
Rated 5 stars out of 5
by Gordon - Posted on 16 February 2023
In early evening I tripped over a very heavy parcel in an unlit hallway. The parcel stayed put but I went flying into a solid brick wall 8ft away. I realised from the pain that I was in serious trouble but managed to phone 111. That was 10 minutes of an altogether frustrating experience but at least they managed to get me a slot at St.Richards accident and emergency. Got a taxi and was seen almost immediately. The nurses and doctors were superb as nearly 5 hours dealing with complicated dislocated shoulder. That was followed up the following morning with a call from their physiotherapy department. Could not have received better treatment and service.
Visited Accident and emergency services on February 2023
Review titled St Richard's Hospital
Replied on 17 February 2023
Dear Gordon Thank you for your lovely post. It was good to read that we looked after you so well in A&E and your experience was so good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope you are making a good recovery after your dislocated shoulder and thank you once again for your comments, we all really appreciate it. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled Satisfied customer, but jargon in discharge letter
Rated 4 stars out of 5
by Anonymous - Posted on 28 February 2023
My elderly parent reports excellent experience of care from hard working staff in cardiology through recent stay. Patient's hearing is poor so communication difficult. The discharge letter was therefore particularly important as a means to explain cause of admission and understand potential ongoing concerns. Unfortunately, the discharge letter was written with many medical abbreviations for which no explanation was given. The discharge letter provides patient (and carers) with important information and needs to be readily understood. Otherwise, our sincere thanks for all the expert care provided.
Visited Cardiology on February 2023
Review titled St Richard's Hospital
Replied on 02 March 2023
Dear patient Thank you for your lovely post about staff in cardiology and how they have been with your parent. It was good to hear. I am sorry that the letter contained medical abbreviations without an explanation and I will share this with the cardiology team for their information. Thank you once again for taking the time in contacting us as all feedback is very important. Jo Yearsley, Patient Engagement and Liaison Manager
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Review titled In Awe of Great Practice
Rated 5 stars out of 5
by Jo Staker - Posted on 08 February 2023
I have had to bring my elderly Dad to A&E at St Richards twice in the last month after complete disinterest of his GP. Once he came in by Ambulance and the second time I brought him in myself. On both occasions the staff at St Richards have been nothing short of fabulous. All staff, nurses, doctors, porters, security and support staff. Professional, kind, reassuring, patient and lovely. Twice he has been sorted out and sent home feeling much better and very grateful. Thank you so much for all that you do and the wonderful way you do it.
Visited Accident and emergency services on February 2023
Review titled St Richard's Hospital
Replied on 13 February 2023
Dear Jo Thank you for your lovely post. It was a delight to read that we looked after your dad so well in A&E on two occasions and your experience and his was so good. We will share your post with the staff concerned who always appreciate such wonderful feedback. We hope your dad is now making a good recovery. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust