Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very good Experience
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
Just wanted to leave a review for the staff of this clinic. I had a colonoscopy and was so pleased that all the staff were so reassuring and professional yet friendly too. Thank you so much!
Visited Diagnostic Endoscopy on August 2023
Review titled Southend Hospital
Replied on 15 August 2023
Good morning, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Brilliant treatment
Rated 5 stars out of 5
by Avril Duffy - Posted on 21 August 2023
Was quickly assessed. Sent to section F Where lovely practice nurse Gave me Tetanus Jab. Anti bionics Cleaned and dressed wound..absolutely professional and fast
Visited Accident and emergency services on August 2023
Review titled Southend Hospital
Replied on 25 August 2023
Good afternoon, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Eric - Posted on 19 July 2023
Attended Day Surgery unit and from the moment I arrived to the point of leaving on the same day, the care I received from too many to name was absolutely wonderful. Such caring, compassionate and efficient staff. Thank you all so much.
Visited Oncology - Clinical on July 2023
Review titled Southend Hospital
Replied on 21 July 2023
Good afternoon, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Superb care
Rated 5 stars out of 5
by Laraine Mansfield - Posted on 29 July 2023
I was bought in by ambulance yesterday, turned out I had pneumonia. From the ambulance team right through till the time I left I was so well looked after. I can’t thank the Team and the Doctor for all their care, after intravenous steroids and antibiotics etc I went from a right sorry state to going home with further medication to get me through till completely well again feeling so much better the Doctor was happy for me to recover at home. Thank you so much everyone in A&E x-Ray dept everyone you have made me so much better. Thank you, Thank you everyone, what a brilliant team everyone working together bless you all. Lots of love and thanks to you all xxxxx
Visited Accident and emergency services on July 2023
Review titled Southend Hospital
Replied on 01 August 2023
Good morning, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Can’t thank the staff in the Stroke unit enough
Rated 5 stars out of 5
by Lorraine crowhurst - Posted on 15 September 2023
My Mum was admitted to the Stroke ward in July and has been in for 7 weeks, she left to go to CICc today for rehabilitation in Rochford. We can’t praise all the staff enough for all the care and support they’ve given mum and us over her stay. We are so grateful, they are so amazing and hard working. As a family we’d like to Thank all the staff on both Benfleet and Pagilsham ward for taking such great care of Mum, and for being so wonderful. Thank you you’re all so absolutely amazing.
Visited Stroke on July 2023
Review titled Southend Hospital
Replied on 19 September 2023
Good morning, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
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Review titled Post Surgery Care
Rated 5 stars out of 5
by Anonymous - Posted on 16 July 2023
Absolutely brilliant from start to finish. All staff were fantastic but a special mention to the recovery ward team who went above and beyond.
Visited Urology on July 2023
Review titled Southend Hospital
Replied on 21 July 2023
Good afternoon, thank you for taking the time to post your feedback. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Brilliant
Rated 5 stars out of 5
by Geoff Azoulay - Posted on 27 August 2023
I’d been suffering for 7 weeks , 2 general surgery doctors sorted out my pain that day , sent me home with the right medicine , my own doctors and diabetic team couldn’t sort , these two hospital doctors were really understanding …. Better still they listened
Visited General Medicine on July 2023
Review titled Southend Hospital
Replied on 06 September 2023
Good morning, thank you for taking the time to post your feedback. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Disgusted
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2023
The nurses were absolutely amazing, the doctor we saw on the other hand was rude, obnoxious and ableist. We visited for a gyny appointment for my 20 year old autistic daughter. We thought we were going for an examination but it was clearly a consultation regarding contraception which was not the issue we had the appointment for. The doctor was very forceful with her words and lots of questions, which overwhelmed my daughter, when I explained that my daughter is autistic she asked if she should speak slowly and proceeded to speak to my 20 year old daughter like she was 5. My daughter became overwhelmed and in tears, I explained once again and attempted to calm my daughter, during which time the doctor was still being rude, banging on the desk, throwing questions and generally talking to me about my daughter as though she wasn't there. The doctor also made a statement on how 'strange' we were acting and she didn't know why (even though I'd explained what was happening). The nurse that was with the doctor was lovely and did what she could to help soften the doctors obnoxious manner, it was clear to see she was embarrassed. I do not expect to be treated in this way anywhere least of all by a profession in a hospital. Maybe more education is needed on dealing with autism and mental health effected patiants. Am absolutely disgusted with the tone and manner in which this doctor conducted themselves.
Visited Gynaecology on July 2023
Review titled Southend Hospital
Replied on 07 July 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01702 385333. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.suhft@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Terrible aftercare
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2023
The ward staff and physios on the wards are arrogant, rude and totally uncaring and will not listen to valid concerns. Its all about getting rid of people even of they place them in a position where they are likely to be returned to hospital. Many staff do not speak adequate English in order to properly communicate with patients who have hearing and sight impairment. Total lack of communication between different departments and other hospitals resulting in poor care and frustrated carers.
Visited Rehabilitation on June 2023
Review titled Southend Hospital
Replied on 26 June 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01702 385333. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.suhft@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Amazing care for my baby
Rated 5 stars out of 5
by Katey - Posted on 19 June 2023
My baby was admitted to SCBU at birth when he had respiratory problems and was premature. It was the scariest and most traumatic time of our life’s as our baby was very poorly however, the care and treatment he received was amazing. Not only did they save his life and care for him they also were an amazing support to us. Every member of staff were attentive, caring, compassionate and very competent. We felt so confident that he was in the best place he could be receiving the treatment he needs.
Visited Neonatal Care on June 2023
Review titled Southend Hospital
Replied on 20 June 2023
Good afternoon, thank you for taking the time to post your feedback, we will pass this onto the teams that took care of you and your baby. Kind regards, Patient experience team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust