Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Southend Hospital.
Reviews
-
Review titled Terrible admin
Rated 1 star out of 5
by Scott Newlove - Posted on 27 November 2023
Surgeon was really good and care good till I left surgery, basically had partial removal of kidney in June this year, told will have to go back every 6 months for blood and CT scans, been chasing last 3 weeks for letter and confirmed appointment, no one answers phones at this hospital, now told that I need bloods done urgent as I need to have CT scan ? Told lady had no letter or anything, now can't even book a blood test till end of December then more waiting for CT scan then see surgeon, also sent another patients details for an appointment while I was sitting to be seen that day, obviously need someone to sort out who contacts patients for appointments and stop me keep chasing them,
Visited Urology on June 2023
Southend Hospital has not yet replied.
-
Review titled Marvellous Treatment
Rated 5 stars out of 5
by Jacqueline Dorothy McDonagh - Posted on 21 June 2023
I brought my husband to see to see a consultant in the Heart and Chest Department 20/06/2023. This consultant was absolutely brilliant, caring and totally professional. She has prescribed morphine for life and explained everything to us. She is by far the best and nicest consultant we have seen ever and over the years we have seen many from all different departments. Thank you.
Visited Chronic Obstructive Pulmonary Disease on June 2023
Review titled Southend Hospital
Replied on 26 June 2023
Good morning, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
-
Review titled Wonderful caring staff
Rated 5 stars out of 5
by Katey - Posted on 19 June 2023
I stayed on M B 2before and after a c section for 6 days (baby was in Special care baby unit) the treatment I received from admission to leaving was amazing. The very busy staff were attentive- caring- emphatic and competent. They supported me and my partner through a very traumatic time as our baby was in special care baby unit and my physical care was also top class. Every member of staff including the cleaners, receptionists and catering staff were polite and friendly. I felt very confident in the ability of all of the medical staff and can’t thank them enough for the care they gave me.
Visited Maternity services on June 2023
Review titled Southend Hospital
Replied on 20 June 2023
Good afternoon, thank you for taking the time to post your feedback, we will pass this onto the team that took care of you. Kind regards, Patient experience team
Provided by Care opinion
-
Review titled Wonderful ent nurse
Rated 5 stars out of 5
by Jean Buckley - Posted on 20 July 2023
After seeing the consultant I had to have my ears microsuctioned. I don’t know the nurses name but she was the most friendly person I have ever met. She talked me through the procedure and was chatting to me like an old friend. I came out feeling better (ear wise) but also better for having met such a lovely lady.
Visited Ear, Nose & Throat on June 2023
Review titled Southend Hospital
Replied on 21 July 2023
Good afternoon, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
-
Review titled Contact is impossible
Rated 3 stars out of 5
by Anonymous - Posted on 07 June 2023
Tried calling number left in my voice mail told don’t no department that called. Tried switch board and in queue for 10 minutes and gave up!
Visited Ophthalmology on June 2023
Review titled Southend Hospital
Replied on 13 June 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01702 385333. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.suhft@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled No Response
Rated 1 star out of 5
by Ellie Grace Dyer - Posted on 16 May 2023
I went for an ENT appointment a couple weeks back and was told to have an open appointment with them in case of a flare-up for the next 6 months. I have had a bad flare up but no one was answering the phones. I had to go down to the hospital to get an appointment booked but got pushed to the secretaries and told that they will call me. I have heard nothing and someone is actually ignoring my calls and ending the calls. I have no other way to get through to them and I can't leave work to go back down there. I am at risk of loosing my job due to how ill I am and am frankly shocked by the hospital itself.
Visited Ear, Nose & Throat on May 2023
Review titled Southend Hospital
Replied on 17 May 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.suhft@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Stroke Dept just brilliant.
Rated 5 stars out of 5
by TREVOR NOBLE - Posted on 17 May 2023
8th - 12th May 2023. I was admitted to the Stroke Department as an emergency patient and can say that the care I received was excellent in every way from the emergency team to the cleaners and everyone in between. Thank you so much everyone.
Visited Stroke on May 2023
Review titled Southend Hospital
Replied on 19 May 2023
Good morning, Thank you very much for taking the time to post your feedback. Patient Experience Team
Provided by Care opinion
-
Review titled Superb Care from Day Care Unit to Chalkwell Ward
Rated 4 stars out of 5
by Wendy Muir - Posted on 30 May 2023
The Care & attention my mother has received from both these wards has been absolutely super. I cannot thank both these wards enough for mums total MOT and medication readjustment. Wards are kept clean and tidy, the staff are happy & caring, also a thumbs up for the paramedics, the A&E Major Ward and the lovely porters. Thank you.
Visited Cardiology on May 2023
Review titled Southend Hospital
Replied on 05 June 2023
Good afternoon, Thank you very much for taking the time to post your feedback. We will pass this onto the teams that took care of your mother. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Brilliant A&E
Rated 5 stars out of 5
by Tony Fayers - Posted on 05 May 2023
Directed by 111 to use Out of Hours GP on Monday, 1st May. From his assessment immediately admitted to Emergency. . Experiencing excruciating pain and significant swelling. An afternoon/evening of Tests and X-rays culminated in some IV treatment which allowed me home next morning. Massive improvement in my condition is all due to the brilliant A&E Staff..They were all wonderful. Cannot praise them enough, they’ve restored an aspect of my daily life I thought I’d lost. Follow-up visit Friday gave me instructions to convey to GP for ongoing treatment and prevention. Unfortunately my GP practice answer was “ can’t get you appointment, you could try again next week. Perhaps I should phone 111 again…
Visited Accident and emergency services on May 2023
Review titled Southend Hospital
Replied on 09 May 2023
Good morning, Thank you very much for taking the time to post your feedback we will pass this onto the team. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Professional and caring team
Rated 5 stars out of 5
by Linda Warwick - Posted on 22 May 2023
My abdomen ultra sound appointment was very good. I was seen promptly, put at ease by both ladies in the Radiology Department. Everything was explained clearly, I did not feel rushed and was given an opportunity to ask questions. Great team from Receptionist, Nurse and Radiographer. Big thank you.
Visited Obstetrics And Gynaecology on May 2023
Review titled Southend Hospital
Replied on 23 May 2023
Good morning, Thank you very much for taking the time to post your feedback. We will pass this onto the team that took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust