Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful staff & care.
Rated 5 stars out of 5
by CARLA D BEVAN - Posted on 01 May 2023
I was referred to A&E by the 111 service with suspected DVT yesterday. Arrived at just before midday, was seen practically straightaway by Triage & from then on there was hardly any waiting to be seen by subsequent staff. They were all extremely lovely kind people that did their utmost to make me feel at ease. Even though the Doctor couldn't get me fitted in for a scan (I have to return Tuesday) he gave me medication to see me through till then. What wonderful caring staff you have in your A&E dept.
Visited Accident and emergency services on April 2023
Review titled Southend Hospital
Replied on 02 May 2023
Good morning, Thank you very much for taking the time to post your feedback we will pass this onto the team. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Exemplary service
Rated 5 stars out of 5
by Dr Valliattu - Posted on 15 April 2023
I was a patient having a knee arthroscopy yesterday through surgical day stay unit. Starting from the reception, each and every staff member were polite, very helpful and professional in their interactions. I was extremely impressed with the care and attention that I received yesterday. I would like to thank you all from the bottom of my heart for your kindness.
Visited Orthopaedics on April 2023
Review titled Southend Hospital
Replied on 17 April 2023
Good morning, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of you. Kind regards, Patient Experience Team
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Review titled Very kind caring service
Rated 5 stars out of 5
by Jean Church - Posted on 20 April 2023
Doctors & nurses in A&E were so kind and efficient, keeping us updated and checking in constantly. Real personal thoughtful touch.
Visited Accident and emergency services on April 2023
Review titled Southend Hospital
Replied on 21 April 2023
Good afternoon, Thank you very much for taking the time to post your feedback we will pass this onto the team. Kind regards, Patient Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Gail Hugman - Posted on 01 June 2023
My badly fractured wrist needed surgery the week doctors were on strike. Nevertheless, a surgeon performed the operation on the Friday. My treatment from start to finish in the Day Centre can only be described as excellent. From the receptionists at 7am to the surgeons, the nursing staff and the anaesthetists, everyone was so professional, helpful and kind. Thank you very much!
Visited Orthopaedics on April 2023
Review titled Southend Hospital
Replied on 05 June 2023
Good afternoon, Thank you very much for taking the time to post your feedback. We will pass this onto the team that took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Staff polite and friendly
Rated 4 stars out of 5
by Anonymous - Posted on 25 April 2023
Attended the Eye clinic with my daughter for her appointment. Although the department was clearly busy, all the staff, from the receptionist through to the Nurses and Doctors, were polite, friendly and approachable. Although the parking wait was considerable, the treatment and caring attitude of the staff was appreciate.
Visited Ophthalmology on April 2023
Review titled Southend Hospital
Replied on 27 April 2023
Good afternoon, Thank you very much for taking the time to post your feedback we will pass this onto the team. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Absolute joke
Rated 1 star out of 5
by Anonymous - Posted on 28 April 2023
My doctor sent me there as I have swelling on my head and he was really worried but when I get there it was 3 hours for triage then they gave me paracetamol when I've been taking codydramol and tramadol with no affect then they tell me it's about 7 hours to be seen so I came home with more of a headache than I went with it's an absolute joke of a service
Visited Accident and emergency services on April 2023
Review titled Southend Hospital
Replied on 02 May 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01702 385333 or email mse.pals.suhft@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Apauling
Rated 1 star out of 5
by Tom Raine - Posted on 30 April 2023
To physically go to A&E to then be sent to a doctor who Google’s your medication in-front of you to then be told to go back to A&E where you had been already, to wait for an assessment bed… 8 hours later and due to child care I had to go home to then get a phone call just saying ‘I hope you get it sorted’ Thanks for the great practice. Absolutely horrible.
Visited Accident and emergency services on April 2023
Review titled Southend Hospital
Replied on 02 May 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01702 385333 or email mse.pals.suhft@nhs.net Kind regards, Patient Experience Team
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Review titled Staff rude
Rated 3 stars out of 5
by Anonymous - Posted on 22 April 2023
I thought Southend hospital a&e department was really good till these last couple of months there being disrespectful to me I've been in and up a&e with chest tightness pain on left side of body and waiting all night till the next morning to finally see a doctor every time I tell the staff at the desk I'm in pain and when am I going to see a doctor they tell me to sit down they call the heart doctor and start having a laugh about me the doctor comes out and says to me what do you want to happen and I say I want answers and I his pain to go away I'm not a person to come up to a&e I'm normally get on with it but I know my body and something not right oh also I've had to wait 12 hours to finally get seen and that's not right
Visited Accident and emergency services on April 2023
Review titled Southend Hospital
Replied on 25 April 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01702 385333 or email mse.pals.suhft@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Terrible Service No one answers the phone
Rated 1 star out of 5
by Raymond Moore - Posted on 10 April 2023
Tried to find out what had happened to a 92 year old man admitted From a care home. ( I’m down as next of kin). The phone service is automated it’s ok if you know the ward the person is in. I traveled to the hospital to try and fine out where he was, I was told no information could be give as I was not a relative ( no one would even check to see if I was down as next of kin very frustrating. I ended trying several wards before some person had the decency to look up records and directed me to the ward he was in. When you are concerned about a person it would be very nice to be able to talk to a human being to find out information, before having to travel.
Visited Accident and emergency services on April 2023
Review titled Southend Hospital
Replied on 11 April 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
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Review titled Quality Care received during March / April 2023
Rated 5 stars out of 5
by Peter Hynds - Posted on 17 May 2023
Once again, albeit belatedly, SGH have continued to provide excellent care and treatment to my wife. Special thanks to the Day Assessment Unit and Medication for the Elderly, Endocrinology and Gastro Entomology Departments.
Visited Don't know on March 2023
Review titled Southend Hospital
Replied on 19 May 2023
Good morning, Thank you very much for taking the time to post your feedback. Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust