Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Southend Hospital.
Reviews
-
Review titled Avoid
Rated 1 star out of 5
by Anonymous - Posted on 19 November 2022
Do not go here Service, attitude and level of care at this hospital is at all time low Hospital called requested my mum attend A&E for blood transfusion same day. We waited 4hrs then another 4 hrs. In total 12hrs+ wasted, none achieved.
Visited Accident and emergency services on November 2022
Review titled Southend Hospital
Replied on 21 November 2022
Good morning, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Shed City Southend Hutstable
Rated 1 star out of 5
by Anonymous - Posted on 28 December 2022
The hospital looks like a giant building site, it is ugly and very unfitting for what supposed to be a hospital. The new A&E triage is so cold and the staff not very good at their job.I had a cannula fitted by male staff that stood up at least an inch off the back of my hand, I am not even sure the needle was in a vein. I would have been better off being kept in the back of a warm ambulance than is this very cold hut, and they call this care??? Too many mixed sex wards that claim to be 'assessment wards' disgusting indeed. Southend needs a new hospital in a less built up area.
Visited Accident and emergency services on November 2022
Review titled Southend Hospital
Replied on 29 December 2022
Good morning, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Totally shocked
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
I have only lived in the borough for the past few years so I have not had to really attend the hospital before, I was horrified after spending the night down pediatrics with my little boy, after walking in and out during the night , a and E was absolutely packed, there were patients asleep in the hallways, all of the side corridors waiting to be seen. Some were there well over 10 hours. I have experienced a long delay at basildon in the past but no where near as severe as this, there was ambulances queuing outside.
Visited Accident and emergency services on November 2022
Review titled Southend Hospital
Replied on 16 November 2022
Good morning, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Unhelpful.
Rated 2 stars out of 5
by Anonymous - Posted on 23 May 2023
Had to have a c-section. Firstly, no one helped clean me up when I was first able to stand. I was covered in blood and really unsteady. Secondly, I asked several times for pain relief that wasn't kept on top of and kept being ignored until I had to have ago at one of them, this was during the night. At one point I really needed the bathroom, pushed my buzzer because my baby was also crying and I was still unsteady on my feet, still covered in blood, alone and in alot of pain and no one came. I ended up taking my newborn to the bathroom with me and having to place him on the floor while I tried to sort myself out by time I had gotten back into bed now one still hadn't come. Any time anyone did come they kept moving my table away amd I had to keep getting up to reach for it again. The days were much better but the night was horrible. By time the morning rounds came I was nagging at them to hurry up and discharge me. I honestly felt so unsupported. I was in tears most of the night. I work in the care industry and know how hard things can be at times but I have never not put my charges first.
Visited Maternity services on November 2022
Review titled Southend Hospital
Replied on 26 May 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.suhft@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Friendly and efficient service
Rated 5 stars out of 5
by Mr JOHN TILLER - Posted on 20 November 2022
I have to visit the Urology outpatients dept every ten/twelve weeks . I have always found them friendly and efficient, always putting me at ease and willing to answer any questions thrown at them satisfactorily. I cannot fault them in any way from the moment I enter reception to the excellent service received from the nurses.
Visited Urology on November 2022
Review titled Southend Hospital
Replied on 21 November 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
Having waited in A&E for over 28 hours with my sister, this includes being left on a trolley in the corridor, watching the literally walking wounded as there were 21 ambulances outside, so none available for other patients. Absolutely shocking, Staff at breaking point. Health and Safety should come here and look at the parking for the ambulances, parking on red double lines, people unable to get dropped off and try and navigate getting a taxi due to the blockage of ambulances waiting. Shame on you Mid South Essex hospital foundation!
Visited Accident and emergency services on November 2022
Review titled Southend Hospital
Replied on 11 January 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Compassionate and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2022
From the minute I arrived to the moment I left I was treated with compassion and efficiency. I checked in, saw a gp, had an x-Ray and was given the results together with prescription and an in-depth discussion on follow up care all within 45 minutes. Thank you so much to all at A&E
Visited Accident and emergency services on November 2022
Review titled Southend Hospital
Replied on 14 November 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Poor follow up after discharge
Rated 1 star out of 5
by Robert Warner - Posted on 17 November 2022
No follow up after discharge. Discharge letter clearly states that leg brace should be removed on 6th of Nov. After days and days of telephone calls an appointment was made for 9th Nov only to be told a doctor must agree the removal. After 2 days of phone calls a Doctors appointment for 14 Nov only to be told a physio has to remove the brace the paper work will take up 2 weeks to typed before an appointment can be made. This will be 4 weeks after the date it should have been removed. Leaving the person in pane and discomfort. The person also had been admitted for stroke this side of the service was excellent. Still at this time awaiting a appointment. Ward staff were excellent follow up by Orthopaedic very poor.
Visited Orthotics and Prosthetics on November 2022
Review titled Southend Hospital
Replied on 21 November 2022
Good morning, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Care and professionalism
Rated 5 stars out of 5
by Grateful - Posted on 16 February 2023
My Niece has learning disabilities and needed a mastectomy in November. We have also needed to return to the Breast Unit a few times due to an issue which is nobody's fault. She has been treated with respect and kindness at all times. Each member of staff has listened to, and answered, her questions and fears. She has become confident with the Breast Unit - which is amazing. From our first entry into the Breast Unit, we have been aware of feeling 'safe' and comfortable. Due to the limited number of staff, we have felt as if we are visiting friends. Even bad news has been delivered with honesty, care, professionalism and patience. I have deep respect and gratitude for each of the staff and the team ethic in which they work.
Visited Breast cancer services on November 2022
Review titled Southend Hospital
Replied on 20 February 2023
Good morning, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
-
Review titled Highly satisfied with my care
Rated 5 stars out of 5
by Amanda - Posted on 22 November 2022
Brilliant nursing team and a great surgeon. I was given a step-by-step explanation by the surgeon and breast care nurse of the procedures and I was seen in a timely manner. Apart from the pre- assessment where communication could of greatly been improved by one particular nurse, this will not deflect from the overall care and post care I received. I experienced re-assurance and genuine person-centred care by everyone involved in my care and post surgery care, including the anaesthetists on my day of surgery, and post surgery to enquire of my well being, follow up was excellent. Also the nurses whilst I was in hospital were also lovely and food was great!
Visited Breast cancer services on November 2022
Review titled Southend Hospital
Replied on 23 November 2022
Good afternoon, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust