Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Day Assessment Unit (Prittlewell)
Rated 5 stars out of 5
by Peter Hynds - Posted on 31 January 2023
My wife and I attended the above unit from 9.00am to 14.00pm. We are both extremely grateful for the very kind, professional and considerate service provided to my wife. The entire Staff Group are worthy of the highest praise, and have our full support in the search for a fair and well deserved pay settlement. Please accept our sincere gratitude.
Visited Don't know on January 2023
Review titled Southend Hospital
Replied on 02 February 2023
Good afternoon, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of your wife. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Great practice
Rated 5 stars out of 5
by Hayley Williams - Posted on 06 January 2023
The nurses during my procedure today were all amazing at making me feel at ease. It just seems to come natural to them. The student nurse in the room was so reassuring and caring she deserves an extra special mention. Thank you to all the nurses at Southend Hospital for continuing to take a lot of stress out of unpleasant or worrying examinations and procedures.
Visited Gynaecology on January 2023
Southend Hospital has not yet replied.
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Review titled Marvellous ENT Department
Rated 5 stars out of 5
by David John McDonagh - Posted on 02 December 2022
I visited ENT Department December 1st for the first time for my Tinnitus and hearing problems. I was treated very professionally and kindly. I couldn't praise the two people we saw first for my hearing and then for my Tinnitus enough. We couldn't have had a better experience all the staff were brilliant.
Visited Ear, Nose & Throat on December 2022
Review titled Southend Hospital
Replied on 05 December 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 December 2022
I was diagnosed with a bladder cancer and in 3 weeks got surgery, urology staff is a fantastic team, I want mention the staff of Recovery Unit for all help they gave me, last to mention as well is the staff of Princess Anne ward, I conclude with a enormous thank you to all.
Visited Urology on December 2022
Review titled Southend Hospital
Replied on 19 December 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Text appointment
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2022
Need to tell us what building or floor cardiology is located, when sending a text appointment, is which is very unhelpful, especially when you can’t get through to anyone on the phone.
Visited Cardiology on December 2022
Review titled Southend Hospital
Replied on 09 December 2022
Good morning, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Distressing experience
Rated 1 star out of 5
by Anonymous - Posted on 04 January 2023
My very Ill father was sent to hospital in an ambulance as medically expected. He waited 28 hours in a dirty portacabin with no food. After complaining numerous times to extremely rude nurses through the night we were sent to see a sister the next morning who was horrified by our experience. We saw somebody superior who apologised but could not help us. The nurses I have had experience with had made me accept the nhs is broken. My experience has not seen overworked staff just inefficiency and totally unacceptable service
Visited Accident and emergency services on December 2022
Review titled Southend Hospital
Replied on 05 January 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled My stay from A & E to Edmund Stone and Eastwood Ward
Rated 5 stars out of 5
by Patricia Abbs - Posted on 21 December 2022
I was suffering from postural hypertension. I cannot praise the whole hospital enough. These doctors nuses and auxiliaries are under so much pressure. I was at 1st in the ambulance handover hub. Then admitted to A & E I was then looked after by wards Edmund Stone and Eastwood Ward Considering how busy these people are they gave me the best treatment during my stay and they deserve every penny of a payrise. I cannot thank you all enough for all your kindness and hard work for getting me better. Please support your local hospital it is an amazing hospital with amazing staff
Visited Don't know on December 2022
Review titled Southend Hospital
Replied on 05 January 2023
Good afternoon, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Scared to continue with this hospital
Rated 3 stars out of 5
by Anonymous - Posted on 02 January 2023
Expectant mother who has recently moved to the area. After reading (extensively) about Southend University hospital and already having a delayed response time to my registration of pregnancy - I am quite honestly scared to carry on with this hospital. I don’t want to put my unborn baby or myself in danger if this is regarded as one of the worst hospitals in the country. I appreciate the national health services is facing crisis, but potential loss of life over poor standards just can’t be risked. Really worried and considering leaving the area purely down to what I’ve read about this hospital (and surrounding for that matter). Not worth the risk.
Visited Maternity services on December 2022
Review titled Southend Hospital
Replied on 03 January 2023
Good morning, If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Great staff
Rated 5 stars out of 5
by Roberto Comuzzi - Posted on 17 December 2022
I was diagnosed a bladder cancer and in 3 weeks got surgery, urology staff is a fantastic team, I want mention the staff of Recovery Unit for all help they gave me, last to mention as well is the staff of Princess Anne ward, I conclude with a enormous thank you to all.
Visited Urology on December 2022
Review titled Southend Hospital
Replied on 05 January 2023
Good afternoon, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Very professional practice
Rated 5 stars out of 5
by P Hacisevki - Posted on 01 January 2023
End of last year i had a wrist opporation and chose to have a block instead of a general anaesthetic. After i had been given a full unhurried explanation of what a block entailed by the anethatist, and given ample time to think about it. My decision was based on the confidence i felt in their professional ability and trust in their enthusiasm and competencey in this proceedure, I would highly recommende it. It was a positive experience and i felt very looked after. Also not to have the side effects from a general anaesthetic after was a big bonus.
Visited Orthopaedics on November 2022
Review titled Southend Hospital
Replied on 03 January 2023
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust