Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled X Ray Department Scan 5.2.2023
Rated 5 stars out of 5
by Peter Hynds - Posted on 08 February 2023
My wife and I are once again indebted to SGH for providing excellent professional service. The staff helped my wife to relax as she was very nervous about the procedure. We are very grateful for the care and consideration received, a big thank you to all staff for their efforts to please. My experience of SGH goes back to the 1970’s and I have never had cause to complain or criticize. Thank you!
Visited Don't know on February 2023
Review titled Southend Hospital
Replied on 08 February 2023
Good afternoon, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Inappropriate
Rated 3 stars out of 5
by Anonymous - Posted on 23 February 2023
This is what was text to my father after his death We would like you to think about your recent experience of our Inpatients department at Southend University Hospital. Overall, how was your experience of our service? 1 for Very good, 2 for Good, 3 for Neither good nor poor, 4 for Poor, 5 for Very poor, 6 for Dont know. Please reply today, your feedback is anonymous & helps us improve our service. Contrary to warnings that may appear on your phone . Please text stop if you do not want to receive further texts requesting feedback. Thank You. I think your feed back service should be reviewed
Visited Cardiology on February 2023
Review titled Southend Hospital
Replied on 01 March 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
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Review titled Useless communication
Rated 1 star out of 5
by Anonymous - Posted on 03 February 2023
Why is it so difficult to get information when a relative has been taken to A&E? I have been trying for hours and no one answers the phones. No one has contacted the family to give us an update. Last time it was 48 hours before we managed to speak to anyone. Unfortunately we live a long way from the hospital so can’t just pop in to find out how our relative is. Communication when a loved one is sick is key and this place fails at every turn. I appreciate that A&E is a busy department but a 30 second phone call to reassure family is not a big ask. Dread it when my relative has to go in, which unfortunately, happens often as she is 90+.
Visited Accident and emergency services on February 2023
Review titled Southend Hospital
Replied on 06 February 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Effective professional service
Rated 5 stars out of 5
by Charlotte George - Posted on 01 March 2023
On Sunday 26th at about 1800 I attended A&E with a suspected broken big toe. Initial reception staff were very efficient, I was sent for examination immediately, X-ray carried out within 5 minutes, seen again, treated and discharged. Staff were so polite. Whole procedure took 45 minutes. First class service. Well done everyone involved.
Visited Accident and emergency services on February 2023
Review titled Southend Hospital
Replied on 03 March 2023
Good morning, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Southend Hospital - Cardiology day unit- Superb experience
Rated 5 stars out of 5
by Mike F - Posted on 16 February 2023
I attended the cardiac day care unit for a procedure. On arrival I was great with warmth and professionalism, taken strait through to my bay........absolutely no waiting! The procedure was swiftly undertaken and the staff reassuring, compassionate and extremely humorous, which certainly helped to take my mind off of the procedure. A truly great experience, well done and thank you.
Visited Cardiology on February 2023
Review titled Southend Hospital
Replied on 20 February 2023
Good morning, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Long long Hours wait
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
Now I don’t like leave negative reviews! But I thinking this hospital need more doctors and nurses! I going at 5:30pm and till 23.25 still wait . I understand is busy ! But I just look like no one care ! In the end I walk away ! Very disappointed! I been in Southend hospital plenty time before ! Never like this before !
Visited Accident and emergency services on January 2023
Review titled Southend Hospital
Replied on 11 January 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Fantastic Service
Rated 5 stars out of 5
by Les Parrott - Posted on 21 January 2023
I went to A&E with a suspected stroke, i was see immediately, after tests i was diagnosed with Bell's Palsy, at the time i was so scared but the staff were fantastic, you all deserve the rises you are striking fo, long live the NHS
Visited Accident and emergency services on January 2023
Review titled Southend Hospital
Replied on 23 January 2023
Good morning, Thank you very much for taking the time to post your feedback. We will pass this onto the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Kind and professional
Rated 5 stars out of 5
by Les Lamb - Posted on 18 January 2023
The audiology department helped my 91 year old Mum improve the function of her hearing aids. They showed great kindness and have made a huge difference to her hearing. They also took the time to explain the next step to her which may be Cochlea implants. Thanks you so much, you are a credit to your profession and the NHS.
Visited Ear, Nose & Throat on January 2023
Review titled Southend Hospital
Replied on 20 January 2023
Good afternoon, Thank you very much for taking the time to post your feedback. We will pass this onto the team who took care of your Mum. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Great practice
Rated 5 stars out of 5
by Hayley Williams - Posted on 06 January 2023
The nurses during my procedure today were all amazing at making me feel at ease. It just seems to come natural to them. The student nurse in the room was so reassuring and caring she deserves an extra special mention. Thank you to all the nurses at Southend Hospital for continuing to take a lot of stress out of unpleasant or worrying examinations and procedures.
Visited Gynaecology on January 2023
Review titled Southend Hospital
Replied on 09 January 2023
Good morning, Thank you very much for taking the time to post your feedback. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Great Staff
Rated 5 stars out of 5
by MR John TILLER - Posted on 31 January 2023
I attended the Urology outpatients to have my catheter changed. The nurse came to me in the waiting room to advised me would be about 10 mins late for my appointment and to check I was OK. As usual the nurse was both friendly and efficient when I was taken for my procedure. Unfortunately the nurse on this occasion found it impossible to fit a catheter although she tried many times. Fortunately she managed to get a person from the minor ops dept. close by to try. Again they were unsuccessful in inserting a catheter. I was then taken to the minor ops dept. to await further investigation and treatment. My original nurse did not leave me until she was sure I was being cared for and in good hands. I didn't have to wait long before I was taken in to have a camera inserted to find the correct entry point and a wire trace put in for the catheter to follow. I left satisfied I had received excellent treatment by all the staff who were at all times friendly and smiling. I cannot praise the staff in the urology enough for their excellent work, Southend Univerity Hospital can be very proud of them all.
Visited Urology on January 2023
Review titled Southend Hospital
Replied on 02 February 2023
Good afternoon, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust